AWS Service Level Agreements

AWS Service Level Agreements (SLAs)

AWS commits to offer Service Level Agreements (SLAs) for all paid, generally available services.

**ANALYTICS**
Amazon Athena	AWS Clean Rooms
Amazon CloudSearch	AWS Data Exchange
Amazon Data Firehose	Amazon DataZone
Amazon EMR	AWS Entity Resolution
Amazon FinSpace	AWS Glue
Amazon Kinesis	AWS Lake Formation
Amazon Managed Service for Apache Flink	Amazon Managed Streaming for Apache Kafka (MSK)
Amazon Managed Workflows for Apache Airflow (MWAA)	Amazon OpenSearch Service
Amazon Redshift

**APPLICATION INTEGRATION**
Amazon API Gateway	Amazon AppFlow
AWS AppSync	Amazon Connect Health
Amazon EventBridge	AWS HealthImaging
Amazon HealthLake	Amazon HealthOmics
Amazon Location	Amazon Managed Blockchain
Amazon Messaging (SQS, SNS)	Amazon MQ
Amazon Simple Workflow	AWS Step Functions

**ARTIFICIAL INTELLIGENCE**
AWS App Studio	Amazon Bedrock
Amazon CodeGuru	Amazon DevOps Guru
Amazon Forecast	Amazon Fraud Detector
Amazon Kendra	Amazon Lookout for Equipment
Amazon Lookout for Vision	Amazon Machine Learning Language (including Comprehend, Comprehend Medical, Lex, Polly, Transcribe, Transcribe Medical & Translate)
Amazon Monitron	Amazon Personalize
Amazon Q Developer	Amazon Quick
Amazon Rekognition	Amazon SageMaker
Amazon SageMaker AI	Amazon Textract

**BUSINESS PRODUCTIVITY**
AWS Amplify Console	AWS AppFabric
Amazon Chime	Amazon Chime SDK
Amazon Connect Customer	Amazon Connect Decisions
AWS Supply Chain	Amazon User Engagement (including Pinpoint, AWS End User Messaging & SES)
AWS Wickr	Amazon WorkDocs
Amazon WorkLink	Amazon WorkMail

**COMPUTE**
AWS Compute Optimizer	Amazon ECS Anywhere
Amazon EKS	Amazon Elastic Compute Cloud (EC2)
Amazon Elastic Container Registry (ECR)	Amazon Elastic Load Balancing
AWS Fargate and Amazon Elastic Container Service	AWS Lambda
Amazon Lightsail Instance and Block Storage	Amazon Lightsail Managed Databases
AWS Parallel Computing Service	AWS SimSpace Weaver

**DATABASE**
Amazon Aurora	Amazon Aurora DSQL
Amazon DocumentDB (with MongoDB compatibility)	Amazon DynamoDB
Amazon ElastiCache	Amazon Keyspaces
Amazon MemoryDB for Redis	Amazon Neptune
Amazon RDS	Amazon RDS Proxy
Amazon SimpleDB	Amazon Timestream

**DEVELOPER TOOLS**
AWS CodeArtifact	AWS CodeBuild
Amazon CodeCatalyst	AWS CodeCommit
AWS CodeDeploy	AWS CodePipeline
AWS Device Farm	AWS Fault Injection Service
AWS X-Ray

**END USER COMPUTING**
Amazon WorkSpaces	Amazon WorkSpaces Applications
Amazon WorkSpaces Thin Client

**GAME TECH**
Amazon GameLift Servers	Amazon GameLift Streams

**INTERNET OF THINGS**
AWS IoT Core	AWS IoT Device Defender
AWS IoT Device Management	AWS IoT FleetWise
AWS IoT Greengrass	AWS IoT SiteWise
AWS IoT TwinMaker

**MANAGEMENT TOOLS**
AWS Billing Conductor	AWS Budgets
AWS CloudFormation	AWS CloudTrail
Amazon CloudWatch	AWS Config
AWS Cost Explorer API	Amazon Managed Grafana
Amazon Managed Service for Prometheus	AWS Resilience Hub
AWS Service Catalog	AWS Systems Manager
AWS Telco Network Builder

**MEDIA SERVICES**
AWS Deadline Cloud	AWS Elemental MediaConnect
AWS Elemental MediaConvert	AWS Elemental MediaLive
AWS Elemental MediaLive Anywhere	AWS Elemental MediaPackage
AWS Elemental MediaStore	AWS Elemental MediaTailor
Amazon Interactive Video Service	Amazon Nimble Studio

**MIGRATION & MODERNIZATION**
AWS Application Migration Service (MGN)	AWS Database Migration Service (DMS)
AWS Mainframe Modernization	AWS Migration Hub Refactor Spaces

**NETWORKING & CONTENT DELIVERY**
Amazon Application Recovery Controller	AWS Client VPN
Amazon CloudFront	AWS Cloud Map
AWS Cloud WAN	AWS Direct Connect
AWS Global Accelerator	AWS Interconnect
AWS PrivateLink	Amazon Route 53
Amazon Route 53 Resolver Endpoints	AWS RTB Fabric
AWS Site-to-Site VPN	AWS Transit Gateway
Amazon VPC IP Address Manager	Amazon VPC Lattice
Amazon VPC NAT Gateway	Amazon VPC Traffic Mirroring

**QUANTUM**
Amazon Braket

**SATELLITE**
AWS Ground Station

**SECURITY & IDENTITY**
AWS Audit Manager	Amazon Cloud Directory
AWS CloudHSM	Amazon Cognito
Amazon Detective	AWS Directory Service (including for Microsoft Active Directory, AD Connector & Simple AD)
AWS Elastic Disaster Recovery (DRS)	AWS Firewall Manager
Amazon GuardDuty	AWS IAM Access Analyzer
Amazon Inspector	AWS Key Management Service (KMS)
Amazon Macie	AWS Network Firewall
AWS Payment Cryptography	AWS Private Certificate Authority
AWS Secrets Manager	AWS Security Hub
AWS Security Incident Response	Amazon Security Lake
AWS Shield Advanced	AWS Verified Access
Amazon Verified Permissions	AWS WAF

**STORAGE**
AWS Backup	Amazon EFS
Amazon Elastic Block Store	Amazon File Cache
Amazon FSx	AWS Hybrid Storage and Data Transfer (including Storage Gateway, DataSync & Transfer)
Amazon S3