Member-only story
One Leak, Three Requests
Why insurers, owners, and underwriters all request the same records from a strata council
Most strata insurance stories start small. A washing machine hose gives way on a Sunday night. By morning, water has found the unit below.
Nobody did anything wrong. Hoses fail. But the moment a claim opens, the strata council stops being a group of volunteers who meet once a month and becomes the keeper of evidence. Within a few weeks, several people will ask it the same thing in different words: can you show me the document?
Our new short video follows one leak in a fictional building and the three requests that come out of it.
Request one: the adjuster
The adjuster’s first questions are about the building, not the leak. When were the plumbing lines last inspected, and by whom? Was the policy in force on the date of loss? What is the deductible?
An insurance adjuster’s claim file with four unchecked questions about inspections, the policy and the deductible. The adjuster’s checklist lands with the property manager. (Demo data.)
