Setting Values
As I was in practice for many years, I realized that in order to make change within my small organization I needed to start somewhere.
So, I implemented a ‘Values Statement’. I did this about a year ago, and in hindsight I don’t think that I did this correctly.
My first mistake was that I did not include my staff and doctors for when I created my values list. That was the whole point was to get them to understand my change. Would it not be best to have them included in the process?
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I struggled actually to have meetings with everyone in one place. Doctors have their days where they work elsewhere and staff do not like coming in also on their off days. But since the event of COVID-19, teleconferencing is something that I think I will consider to implement in order to have office meetings.
Okay so I did a values exercise by myself for my practice. I might have done this exercise before I did a personal values exercise. Which I think is so important to do. But I looked at a few companies values statement and came up with one of my own.
I was pretty proud of it. I even put it on an aluminum plaque in our office right at the front desk — I used Vistaprint. Then I put it in picture frames throughout our practice to remind everyone for what we are about.
This did help a lot. Anytime I felt conflict arise, I would just revert back to this values statement and the answer would be there.
