Cartpk.com Review: It Sucks!
First time user’s review of shopping on Cartpk.com
1st time shopping experience with Cartpk.com
When a new e-retailer pops up in my city (Karachi), I’m always dying to use it. When Cartpk came to town, I was uber excited. 2-hour delivery service, and the website looked very reasonable.
I usually avoid ordering with these websites in the early days, as I am sure they would have many teething problems. Cartpk was no exception. So after months of waiting on the sidelines, I would extremely eager to try them out.
Tl;dr:
I would rate them 3 out of 10 and would most likely not use them again.
I placed my order (see screenshot below):
The site kept giving errors when you Add to Cart.
The UI/UX is not user friendly nor efficiently used when you search for items. Too much clicking involved. Anyhow, I could live with that, but not with the errors being propped up.
I explicitly requested the riders to bring change as I would be using a Rs. 5,000 note. (confirmation from them, with my request in Yellow — see below):
I had one call from the company, three calls I did to trace the rider and bring him to my house.
Why can’t they use Google maps. Place my address in it and then print out the map. How difficult is that? E-Commerce delivery riders should be given training on how to use Google Maps…. or else the owners should be flogged.
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When they arrive, the following happened:
- They did not bring two items that were on the list — they made no mention of this when confirming my order.
- They did not bring change.
I could live with everything, but these last two were just a big no-no for me.
Cardinal Mistakes
When the call was made to me, they could have easily confirmed they did not have such-and-such item in stock. But they did not.
When the riders arrived I asked them for change, they cited, they did not have it. When told to go get it, they refused. Cited they would have to go a long way back to get it and asked us instead to arrange for it.
Absolutely pathetic service.
I wanted to paste pictures of how things were delivered, but will spare you those details.
Conclusion:
- Website UI/UX sucks.
- Had errors that prop up on the main screen when adding to cart
- Despite confirmation call, 2 items not delivered.
- Had to explain how to get to my place — many timesRiders were explicitly told to bring change, yet they arrive and say they don’t have any change.
- They refused to go and get change.
- Asked us to go and arrange for change instead.
- 3/10 rating.
- Most likely will NOT use them again.
