Member-only story
Victims of an Insurance Runaround
Trip insurance has tripped us up
The travel agent assured my husband Steve and me that a particular insurance company was reliable, trustworthy, and, should we need to file a claim, straightforward to work with. Our request would be handled smoothly and quickly.
Unfortunately our experience proved woefully different.
Four months ago we aborted a 21-day European trip 10 days early. Steve fell and severely injured himself. His face looked as if he had lost a wrestling match, and bruises, sore bones, and muscles ached throughout his body.
Two months later Steve had mostly recovered from his wounds, but we remained mired in insurance company hell.
Four months after returning home the insurance company continues to delay the review of our case.
The scenario proceeds as follows:
- We receive an email from the company requesting a slew of documents, including medical records of his fall and injuries, confirmations of travel payments — airfare, cruise, hotels, meals, etc.
- Days later another email arrives requesting additional information — social security numbers, dates of birth, passport information — whatever miscellany the company can think of, apparently.
