Richard Joseph Spinelli·8h agoParents Are the Second Customer in Student HousingThe call a parent makes before a group signs asks two questions, and the way an operator answers them sets the terms of the relationship.
Richard Joseph Spinelli·2d agoRoommate Turnover Is the Quiet Test of an OperatorA roommate swap shows a student housing landlord whether the household can count on them when one of five leaves mid year.
Richard Joseph Spinelli·4d agoA Campus Neighborhood Is Built in the Empty WeeksA block gets to know a landlord in the weeks when no lease depends on it, and the habit has a real cost.
Richard Joseph Spinelli·Nov 7The First Acquisition Decision Is Which House to ExamineAt 27 units the people who examine a building also renovate and lease the rest, so a serious look costs the whole company.
Richard Joseph Spinelli·Nov 2Keep a Record of the Work You SkippedAt twenty seven units the completed list tells you almost nothing and the line nobody marked tells you where the year went.
