Member-only story
Hands Down or Hands Off
I rather enjoy face-to-face interactions, but I have started ordering my Starbucks coffee from the App, even when I’m sitting in the store.
It’s so convenient.
But when it’s busy, there can be a dozen cups, and you don’t know which is your cup. The name can be hidden by the insulation sleeve or on the back side of the cup, so you have to pick up the cups to check for names.
I noticed that cups are often touched by many.
With flu season upon us, it seems like a bad idea to me.
But what to do?
I suggested that the labels be attached higher so you can read the name with the insulation sleeve and place them on the counter with the names facing out.
They did.
And now it’s hands down better.







