Atomic Wallet Verified User Reviews

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  • An Atomic Wallet User
    User
    Used the software for: 2+ Years
    Frequency of Use: Yearly
    User Role: User
    Company Size: 1 - 25
    Design 1 out of 5 stars
    Ease 1 out of 5 stars
    Features 1 out of 5 stars
    Pricing 1 out of 5 stars
    Support 1 out of 5 stars
    Probability You Would Recommend? 1 out of 10

    "Warning. Warning. Warning. "

    1 out of 5 stars Posted 2024-07-30

    Pros: Stay away of this wallet. They “was hacked” 1 year ago and no information or no compensation plan for all the users who lost their money. They block you everywhere if you ask about the hack. Also they delete posts from X ( ex Twitter). If you go on the telegram support channel and ask about when you will receive your coins back the support start telling you that you will never see your money again and this is the life.

    Cons: Everything. Nothing good at all. They are criminals

    Overall: A *** wallet. Stay away of this wallet. They “was hacked” 1 year ago and no information or no compensation plan for all the users who lost their money. They block you everywhere if you ask about the hack. Also they delete posts from X ( ex Twitter).

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  • An Atomic Wallet User
    PhD
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design 1 out of 5 stars
    Ease 2 out of 5 stars
    Features 2 out of 5 stars
    Pricing 1 out of 5 stars
    Support 1 out of 5 stars
    Probability You Would Recommend? 1 out of 10

    "$1,300,000+ June 3rd 2023 Hack. Atomic silent."

    1 out of 5 stars Posted 2024-07-30

    Pros: None. After the response to the hack, failed security audits which Atomic buried, and their abysmal security, there are literally 0 pros here -- The wallet is a buggy mess, before even mentioning the largest non-custodial wallet draining in history happening en mass to Atomic Wallet.

    Cons: Atomic Failed a security audit in 2020 and 2021 but suppressed this information.


    $1,300,000+ June 3rd 2023 Hack. Atomic silent.


    Silencing victims. Blocking anyone who mentions the hack on social media.

    Overall: Atomic Hacked June 3rd 2023. Largest accounts targeted. Seems Atomic built a backdoor in SSH protocol sending seeds back to Atomic – guess this is why they are closed source. Over a year post-mass-hack, and no concrete updates, no post-mortem, no statement of amount of stolen funds recovered (if any), no clear indication of reimbursement plan, and no advice for any affected users who still had locked up staking assets.

    Atomic Failed a security audit in 2020 and 2021 but suppressed this information.

    The fact Atomic have been aggressively silencing victims, mass deleting legitimate subreddit posts, for “security and privacy reasons”, if they mention the hack, deleting twitter posts and locking comments, etc., makes this whole debacle incredibly depressing, frustrating, and alarming. Their subreddit looks like a ghost town, with latest non mod deleted post over 3 weeks old... despite there being frequent daily posts from distraught victims (these posts are deleted by mods immediately). It seems they are trying to scrub the areas of the internet they control of all references to the hack, while immediately blocking anyone who even mentions the hack. Does this sound like a company acting in good faith, with users as the primary concern?

    Over a year after the hack, still no concrete updates on the hack, no communication stating whether any funds have been recovered, nor whether reimbursement will occur.

    Atomic seem more concerned with protecting their image, via paid / fake reviews, and aggressively silencing victims, while deflecting blame for their security flaws which enabled hackers to get wallet seeds. They are downplaying the entire debacle, giving spurious figures (0.1%... while counting every download as a unique user, including updates, rather than going by how many unique wallet IDs there are). Atomic want the reported figure to remain at the early estimate of 35 million, hours after the hack, before the full picture was known. Multiple experts tracking the stolen funds estimate it is at least 100 million (and more specifically somewhere between 100-160 million).

    Atomic’s response post-hack has been extremely shady. Anyone trusting large amounts of money to this wallet is taking great risk. Use an alternative, such as Exodus, which seems to have far better security (or, better yet, a hardware wallet).

    Stay away.

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  • An Atomic Wallet User
    Senior Specialist
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design 5 out of 5 stars
    Ease 5 out of 5 stars
    Features 5 out of 5 stars
    Pricing 5 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 10 out of 10

    "Superb wallet"

    5 out of 5 stars Posted 2021-06-01

    Pros: Nothing to complain about. Works great and has many wallets available with easy access. I especially like that I can basically have almost any crypto here.

    Cons: None that comes to mind.

    Buying costs 5%, but I guess it's quite regular.

    Overall: Great wallet. Would warmly recommend it.

    I was recommended by many people that this is the best, and I am happy with it.

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    2 users found this review helpful.