AutoRaptor CRM

Pros: - user friendly
- mass emailing/texting feature
- clean front/home page
- access from mobile device
- templates for quick responses

Cons: - individually opting out of messages. If I send a bulk message to all people, there should be a way to unselect the 'sold/delivered' individuals. Spamming them with marketing information negates their experience as an individual that purchased a car
- too many pop ups through the home page that interrupt my business flow
- image size restrictions

Overall: Effective tool for our dealership, nothing I'm overjoyed with in particular, but it gets the job done.

Pros: Extremely easy to use, excellent customer support, strong lead management & communication tools, reliable and user‑friendly.

Cons: the basic day to day functions are so easy to use but the deeper features do require a bit of digging and learning to fully grasp all the extras that a lot of people miss

Overall: AutoRaptor is a top‑tier choice for dealerships that want a straightforward, dealership‑focused CRM with excellent support and strong lead‑handling capabilities. It’s not the most automation‑heavy CRM on the market, but its ease of use and industry‑specific features make it one of my favorite CRMs I have ever used.

Pros: -syncing with inventory dms
-syncs incoming leads with advertisers
-ability to communicate with customers via email and sms

Cons: -there could be more features and customization in customer communication

Overall: Overall great software at an affordable price. Automations help making communication with customers easier and with inventory syncing makes it easier to manage.

Pros: AutoRaptor helps with staying in contact with our customers. We've recently added the AI feature which is absolutely amazing. It takes on the role of communication when we aren't always available to send a text back to them.

Cons: There really isn't anything that i'm not happy with.

Overall: The features of autoraptor are fantastic. Easy to use and great access to customers. The AI is great when you aren't available to reach back out to customers yourself.

Pros: You can stay in contact with your customers and never forget what you talked about. Making an appointment that tracks your progress.

Cons: I love everything about this. to me there are no cons

Overall: My sales went up after using the system and have told other dealers about the system thank you. The easy process that makes sales easy

Pros: The intuitiveness is something that you usually will not find with softwares like these! Especially at such a great price!

Cons: No complaints, we have used it for a short period of time. But overall, very pleased!

Overall: 10/10 would recommend I think the auto raptor platform is a great way to elevate efficiency and overall reach to customers.

Pros: The layout made it ease to use and kept us up to date with customer interaction. Work flow was simplified and tasks in an orderly manner.

Cons: For a new user it was difficult to find where you needed to be but after a quick tutorial that problem was solved.

Overall: Overall the product works as described and with the many options that are available this was a good choice for it's customers.

Pros: We use AutoRaptor CRM in a high volume dealership environment, and it has helped us stay organized with leads, follow-ups, and accountability across departments. The dashboard makes it easy to track inbound leads, assign them to sales reps, and monitor response times. The task reminders and activity tracking are especially helpful for ensuring no customer falls through the cracks.

I also like the reporting features being able to see lead sources, closing ratios, and salesperson activity helps management make informed decisions. The integration with our dealership process keeps everything centralized, which improves communication between sales and management. Overall, it keeps structure in what can otherwise become a chaotic environment.

Cons: There is a learning curve for new users, especially salespeople who are not tech-savvy. Some reporting customization could be more flexible, and occasionally pages load slower during high traffic times. However, once the team is trained properly, it runs smoothly and becomes part of the daily workflow.

Overall: AutoRaptor CRM has helped our dealership stay organized and accountable when managing inbound leads and follow-ups. The reporting tools, activity tracking, and task reminders make it easier to monitor performance and ensure no customer slips through the cracks. It has streamlined our sales workflow and improved overall efficiency.

Pros: Easy to understand.
Intuitive layout.
Easy to route leads to.
Support chat built into CRM.
Affordable.
Web based.

Cons: Would have liked the ability to add custom html templates.

Overall: Used this during the CDK outage, was a great little CRM and very affordable. Much better than any other option in a similar price range.

Pros: 1. The customer service team is very knowledgeable and excellent, and they were quick to respond to any queries.
2. This app is very easy to use and anyone can use this and keep the things organised.
3. The functions that it offers is a great value for money.
4. This software eases out the customer interaction process with its pre-built templates.

Cons: 1. Android app is horrible and you can't just use this
2. There are lot and lot of errors in this software.

Overall: My experience with this software was great. It has a lot of features which helps to track the businesses and to interact with the customers.

Pros: The simple is easy to use, easy to train on, and easy to implement. If you want a no nonsense system this one works great! A lot of the other systems we looked at had very cumbersome processes and actions that it would take a long time to train new employees. This system keeps everything intuitive and requires little to no training.

Cons: There are some features/processes that would be nice to have beyond the basics on occasion. Reporting/tracking is limited to basics but has enough to get you the overall information you need, but maybe not always the deep dive if you are trying to analyze something specific.

Overall: We have used the software for many years and it has handled lot of sales and communication with ease. If you are looking for a good tool that is not overly complicated and easy to use to help you stay on top of customers/leads this is a great choice.

Pros: Scanning of Driver License, loads automatically onto the system. Appointment scheduling and tasks function are great. Easy access to inventory. Follow up system worked perfectly.

Cons: Adding new graphics to a template is not so easy to do.

Overall: Very happy with the system. I am able to manage more than 15 sales consultants and oversee the day to day activities.

Pros: We have used AutoRaptor in my office for about 10 years. It is a tool that I could not live without in our business. Very easy to use and navigate. The daily reminders are a must in our business. When dealing with as many customers as we deal with it is one of the most important tools we use. I would recommend AutoRaptor to anyone.

Cons: The only thing I have not been crazy about is the recent change to the view all button. Although it has been improved recently it still is not as easy to read as before.

Overall: I give AutoRaptor a 10 out of 10. Give them a shot and it will make managing your leads so much easier in your business.

Pros: Very easy to use not a lot of bells and whistles but that's what is great about it. If you put a customer in AutoRaptor you are not going to lose touch! Some of the CRMs kinda forget the whole point is follow up.

Cons: I would like to set tasks to call customers back at specific times but this is a very minor complaint.

Overall: AutoRaptor is the most important tool I use. I could not do my job without it! I am now working at a small independent car lot although I have used AutoRaptor at big dealerships. Me and the other salesman that works here chip in and pay out of pocket because it is that important to have.

Pros: *Very friendly*
*Offer training is Spanish and English
*You can pull out the Carfax directly from the inventory
*Unlimited users
*Text messages available
*Easy way to attached the vehicle when you are about to send an email.

Cons: *You have to download the vehicles pictures in your computer if you want to send it by text.
* Automatic responses are for the whole dealer getting not for individual use
*Cannot fill out credit applications

Overall: Like everything else it is not perfect but is more friendly than other CRM I have worked before (E-leads, DealerCenter, DealerSocker)

Pros: The best feature of AutoRaptor is the customer service. Questions are quickly addressed within minutes of asking via their chat button. The second best feature of Auto Raptor is how easy it is to use and understand. When training a new employee on Auto Raptor they can be up and running in under an hour with a comfortable working knowledge of how to use it. We had Auto Raptor for the first few years in business then I decided to migrate to another CRM thinking that more bells and whistles would be even better. I was wrong! The users as well as myself as the manager spent enormous amounts of time just trying to figure out how to use it. A few months later I decided to go back to Auto Raptor and our employees were so glad I did.

Cons: No customizable fields. I wish there were a handful of fields that I could name to help make the program more custom to our specific needs.

Overall: Product and service is excellent. AutoRaptor does what a CRM needs to do and does it with an easy to use interface that users can quickly understand. The Dashboard is a one page view of key input and output variables that gives you data to help guide your decisions.

Pros: Autoraptor succeeds at doing the entire function of a CRM with ease and simplicity. There is zero clutter and confusion regarding its operation. The text feature along with its customizable templates help us work with our clients in our own unique way.

Cons: After over 5 years with Autoraptor I really have nothing negative to say nor any complaints.

Overall: I’ve been using Autoraptor since 2016 and with 30 years experience in Sales and Sales Management I find it to be both efficient and simple in comparison with other CRM’S. I would not even consider anything else. Also, the entire staff has always gone above and beyond when ever we needed them.

Pros: AutoRaptor is so easy to work with and their support is out of this world! Ericka is always ready to help at the drop of a hat.

Cons: There are some features I wish they had but they are always willing to listen to your idea and will take everything under advisement.

Overall: As a whole AutoRaptor is very easy to work with and maneuver through. With their support staff if you run into any problems they are there and eager to help.

Pros: Easy to use, love the text messaging and emailing made so effective. The customer service is the BEST.

Cons: Been with AutoRaptor CRM for over 2 years and haven't had any issues with the system nor with customer service.

Overall: Been using it for 2 years and don't have any complaints. It's very easy to use and effective. I wouldn't change AutoRaptor CRM at all, there's no competition for their product and the "BEST CUSTOMER SERVICE"

Pros: The overall usability of Auto Raptor is amazing. We have used 2 other CRMs in the past and it felt like no one from the car business was part of the design process. The system is intuitive and includes what salespeople need. The reporting for managers includes what managers actually look at. The other CRMS we used seemed to be over engineered for what we needed. The service is excellent. It is refreshing in this day and age to get live people on the phone without long holds and extensive phone menus.

Cons: At this point there aren't very many cons for us.

Overall: We have been extremely pleased with Auto Raptor. I would recommend it to anyone looking for a CRM in the auto industry. It makes tracking sales and customers a breeze. It's intuitive and just easy to use. The implementation process is smooth and overall service excellent. The goal at the end of the day is to sell cars and this allows us to do so without getting bogged down.