Docusign Verified User Reviews

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  • A DocuSign User
    Marketing Manager
    Used the software for: 1-2 Years
    Frequency of Use: Monthly
    User Role: User, Administrator
    Company Size: 26 - 99
    Design 4 out of 5 stars
    Ease 3 out of 5 stars
    Features 4 out of 5 stars
    Pricing 2 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 8 out of 10

    "Good software but needs improvements"

    3 out of 5 stars Posted 2020-05-09

    Pros: Multiple different signatures by different users.
    Ease of use - easy to upload documents and get them signed.
    Email attachments - documents can be sent as email attachments.
    Email reminders.

    Cons: Has a few bugs so toggling between different signatures doesn't always goes smoothly.
    Very Pricey.

    Overall: Good software that needs a few improvements to become perfect.
    It's also pricey compare to other similar products on the market.
    Customer service is great and responsive.

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  • Chet N.
    CEO
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: User, Administrator, Deployment
    Company Size: 1 - 25
    Design 5 out of 5 stars
    Ease 3 out of 5 stars
    Features 4 out of 5 stars
    Pricing 2 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 7 out of 10

    "Works but is pricey"

    3 out of 5 stars Posted 2020-04-21

    Pros: Great product for signing documents. Set up is doable and lots of use cases can be accommodated to your needs.

    Cons: It's a bit pricey and confusing to figure out at first.

    Overall: Overall it's a good option. It's HIPAA compliant which is a big bonus when it comes to digital document signing.

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  • Andrew B.
    Manager, FP&A
    Used the software for: 2+ Years
    Frequency of Use: Weekly
    User Role: User
    Company Size: 100 - 499
    Design 2 out of 5 stars
    Ease 5 out of 5 stars
    Features 2 out of 5 stars
    Pricing 2 out of 5 stars
    Support 2 out of 5 stars
    Probability You Would Recommend? 6 out of 10

    "Does the basics. Very secure. Otherwise, meh"

    3 out of 5 stars Posted 2020-04-10

    Pros: When security is important, DocuSign shines. Works well across platforms and on mobile, which makes signing on the go very easy.

    Cons: While it does the basics well, it still feels like a product built 10-15 years ago. Have also run into bugs where it won't cc the proper parties once a document is executed

    Overall: I've used this basically my whole career and it's good, but not great. I'd definitely look around for other products before going with this.

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