KrispCall

Pros: Setting up the call menu was simple and took less than an hour. The shared inbox keeps our whole team on the same page. Call recordings are clear and easy to find.

Cons: The live dashboard doesn't update in real time — there's about a 30-second delay. When calls are coming in fast, that lag can be annoying.

Overall: Customers were getting confused when they called because our old routing was messy. KrispCall helped us organize who gets which call and our response time got better.

Pros: The auto dialer is great. It moves to the next call automatically and drops a voicemail if no one answers. Saves my reps a lot of time. Everything syncs to HubSpot without us doing anything.

Cons: I wish I could filter call reports by campaign. Right now I can only filter by agent or date.

Overall: Reps were spending too much time on manual dialing and updating the CRM. KrispCall cut that wasted time and we saw more calls and more pipeline within the first week.

Pros: The IVR setup is genuinely simple. I configured three departments with custom messages in under two hours with no IT help. Shared inbox keeps everyone on the same page and the call recording quality is clear.

Cons: We had two incidents in the first month where inbound calls were not routing correctly. Support fixed it but it took longer than expected to diagnose. For a logistics company, missed customer calls are costly.

Overall: We replaced a physical PBX system that needed an on-site engineer for every change. KrispCall gave us full control from a browser. Despite the early hiccups, that flexibility is worth a lot to us.

Pros: The UI is modern and not overwhelming like some older VoIP systems. Features like click-to-call, shared numbers, voicemail transcription, and call transfer are genuinely useful in daily work.

Cons: I don't find anything to complain, if i get something then i will tell u

Overall: KrispCall helped us centralize business communication. Before this, our calls and texts were scattered across personal devices and different tools. Now everything is logged automatically, making follow-ups faster and improving team collaboration.

Pros: Multiple agents answering one number without stepping on each other is a standard feature here, not a paid add-on. Internal notes on shared calls keep handoffs clean.

Cons: No dark mode on mobile — our evening-shift team flagged it immediately. Also, bulk message deletion isn't supported, which gets tedious when cleaning up test contacts.

Overall: Our front desk was a single-agent bottleneck. With shared numbers and ring groups, three agents now cover the same line in rotation and missed calls dropped significantly.

Pros: Day-to-day experience is smooth. Call forwarding rules are intuitive and voicemail-to-email means nothing slips through overnight.

Cons: The verification process asked for documents more than once and number porting took long time with no status updates. We couldn't receive calls during that window.

Overall: We needed two people to share one inbound number across different time zones. Ring groups and shared numbers solved that without hiring a night-shift receptionist.

Pros: Picked three country numbers and had the team calling within the hour. The Unified Callbox keeps all calls, texts, and voicemails in one timeline per contact — no more guessing what was last said to a client.

Cons: No desktop app yet, just a browser tab. And no built-in video, so we still use a separate tool for that.

Overall: Clients in the UK and US stopped ignoring our calls once they saw a local number. Pickup rate improved noticeably in the first week.

Pros: Provisioning numbers for a large rollout is refreshingly quick. Admins can manage user permissions, number assignments, and call routing from a clean dashboard — far less of the menu maze we experienced with RingCentral. SSO integration worked first try, which is rare in this category.

Cons: Some advanced analytics dashboards require a few extra clicks to get to. A pinned "favorites" dashboard feature would save time. Reporting customization is still maturing compared to enterprise-tier competitors.

Overall: Centralizing inbound customer calls across three time zones with smart routing. We no longer miss calls during handover windows.

Pros: In the last 6 months i've recommended krispcall to 4 different people who asked what i use. 3 of them switched and all 3 are happy. that's the real review right there. the product is solid, the pricing is fair, the call quality is good, and the support is actually helpful. it checks every box i care about and doesn't have any major gaps that would make me hesitate to recommend it.

Cons: Nothing major worth complaining about. Could use more automation features in the future.

Overall: We deal with international clients daily, and call clarity has been surprisingly good. Even long conversations stay stable, which helps a lot when discussing detailed projects.

Pros: Having different numbers for different countries helps a lot. clients trust more. calls are good, but also everything around them feels smoother.

Cons: Filtering options could be better when trying to find specific call data, Other everything is normal.

Overall: Porting experience was way smoother than expected. Team was communicative throughout and that made all the difference.

Pros: I am in love with the power dialer feature. I don't have to waste time manually calling each number on my client list cuz it calls them automatically.

Cons: To be honest, I am happy with the Krispcall services.

Overall: My days were chaotic with missed calls and scattered updates, but krispcall seriously cleaned everything up- now i can reach patients , staffs and departments instantly without the usual stress.

Pros: We use it daily for outbound sales and it handles calls well most of the time. call recording and logs help us review conversations later. crm sync is helpful because everything updates automatically and saves time for team.

Cons: Sometimes dashboard takes extra time to load when data is heavy.

Overall: Earlier followups were very weak because nobody remembered exact details of calls after few days. now krispcall keeps everything saved so even after long time we can reopen conversation and continue exactly from where we left and that improved customer trust and conversion rate

Pros: Biggest thing for me is speed + clarity. calls connect fast, audio is clean, and we can instantly pull customer history during live calls

Cons: First few days felt little confusing, dashboard has a lot going on and you need time to understand where everything is

Overall: Before this we struggled with international communication setup and tracking. now we have virtual numbers for different regions and everything is tracked automatically. this helped us expand without worrying about communication issues.

Pros: Not gonna over explain , just happy with it. It does what we need without creating new problems. Rare these days lol.

Cons: Mobile experience could be slightly better. And some times there is little delay during loading.

Overall: overall good experience, works smooth most of the time.
calls are clear, no major issues in voice quality.
integrations make daily work easier.

Pros: We talk to clients across different countries, and the call clarity is surprisingly good even for long conversations. It feels stable, which is not something we always got before.

Cons: Sometimes i feel like notifications are delay but nothing serious.

Overall: It replaced multiple tools and centralized our entire communication system and made international communication easier and more affordable for us.

Pros: What I appreciate most about KrispCall is that it's reliable. It does what it's supposed to do consistently. I've had maybe one or two minor hiccups in six months of daily use. When I did need help, support responded the same day and solved the issue. The tool is simple enough that I rarely need help but knowing it's there makes a difference.

Cons: On a few occasions the app didn't notify me of an incoming call when it was running in the background on my phone. I missed a couple calls because of it. It doesn't happen often but it's a bit frustrating when it does.

Overall: I was juggling calls, voicemails, and texts across different apps and missing things constantly. Having everything in one place means nothing slips through. My response time to clients has improved a lot.

Pros: I'm a sales manager and I live in Pipedrive. The fact that KrispCall integrates natively with it and automatically logs calls to deal records is probably the single feature that sold me. My reps no longer have any excuse for incomplete call history in our CRM, which means when I look at a deal, I have a full picture of every touchpoint. The ability to listen to recorded calls right from within a Pipedrive deal is something I use almost daily for deal reviews.

Cons: I'd love the ability to automatically tag calls based on keywords from the transcript — like if a rep mentions 'pricing' or 'competitor,' having that auto-tag in Pipedrive would be incredible. I know this might be on the roadmap.

Overall: Activity reporting used to be the bane of my life as a manager — reps logging selectively, data being inaccurate, me never really knowing what was happening on the phones. KrispCall's automatic logging solved that entirely. Now I know exactly how many calls each rep made, how long they lasted, and can listen to any of them. Performance management has become so much more objective.

Pros: What I appreciate the most is the consistency. Calls go through, audio is clear, and I don’t have to double-check everything like I used to with our old system.

Cons: Some features take a bit of exploring to fully understand, especially if you want to go beyond the basics.

Overall: It removed the daily stress around communication. I’m not constantly checking if calls are working anymore, and that peace of mind is huge.

Pros: Scheduling and reminders are simple. It’s easy to plan calls and ensure team members and clients are on the same page.

Cons: International call costs are slightly higher than I’d like, but still manageable.

Overall: It ensures that our team stays responsive and reachable at all times. Even when I’m out, I can join calls and manage communication effectively.

Pros: I’m happy with how stable it is. Calls go through consistently, and my team doesn’t have to deal with random drops.

Cons: No screen sharing, limited recording options, and it sometimes lags when multiple people are on.

Overall: It’s perfect for basic communication, but for actually analyzing performance. For our small team i don't think we have better option than this.