Neon CRM

Pros: The ability to create and manage events simultaneously in addition to sending registration links to event managers.

Cons: That I have to login in to the website each time on my phone.

Overall: Great systems to control and manage fundraising and engagement statistics in real time to monitor clicks and opens.

Pros: Overall ease of use, reporting options, new email communications options, mission control, interface with third party integrations.

Cons: There are still some inconsistencies in the user interface. Staffing turnover within the company has resulted in the loss of our client services contact, resulting in poor customer service. Recently we have experienced significantly longer resolution times for help desk tickets.

Overall: I want to love Neon, but recently have had issues with customer service, so am unable to give the platform five stars. I think the company should give its clients a clearer road map for new features and timelines for same. I get the sense that Neon is coasting or dealing with staff turnover and this is impacting your experience with the platform. I come from the world of Blackbaud and Neon is a far better product, but I am concerned about most recent trends described above.

Pros: We love Neon for the customizable features, the way we can manage grants, major donors, community fundraising, and reporting. It's also a great way for us to manage various facets of constituent engagement. It integrates with Eventbrite for all of concerts.

Cons: Automatic reporting isn't as easy to use but manually setting up reports is an easier solution.

Overall: Great product for our needs of managing various facets of donor engagement. The migration process between our old database and Neon was also easier than I thought - Neon support was incredibly helpful. Love this product!!

Pros: - Ease of setup
- Responsive and helpful customer support
- Great pricing
- Great basic features and easy to use/train additional users

Cons: - Wish it had more integrations or more complicated workflows, but for the price it cannot be beat.

Overall: For a small organization or start up, Neon is a perfect software. Pricing is affordable and it's easy to set up and train new users.

Pros: I liked the fact that it was so informative and very easy to get through all of the material. Although our program is not using all of the features in NEON, the ones that we are going to use were very easy to understand and I liked the easy testing at the end of each chapter to make sure all materials were understood.

Cons: I feel as though it should be customized for each program. For example, if a program was not to use NEON pay, they it shouldn't be listed as that information is not on a need to know basis.

Overall: I had a good experience using NEON CRM. It was very easy to get through although some chapters were longer than others, it was still informative.