Shop Pay

Pros: Scammed multiple times, multiple payments taken nearly 30000 so far, advise not to use. Contacted company but no help.

Cons: Everything about the service is bad no other words.

Overall: Poor.

Pros: Nothing. Very poor customer service and basically just give you the runaround instead of providing support.

Cons: Won't refund money, just gives runaround and won't take responsibility for lost refund.

Overall: Ordered a one-time pay order through Shop Pay. Had to return one of three items. Vendor refunded Shop Pay, but Shop Pay won't take responsibility for why they didn't refund my credit card. They just say it's between me and my credit card company. They refuse to provide any proof that they refunded my card, and just keep me bouncing between the vendor, who has provided proof of refund to Shop Pay, and my bank, who has no record of refund.

In other words, shop pay kept the money from the vendor; very simply, this is theft. Finally gave up after 2 months, deleted Shop Pay account, and reported to BBB.

Pros: NOTHING! I will never use Shop Pay again. Total BS with no customer service. I will just say STAY AWAY FROM THIS APP UNLESS YOU WANT TO GET RIPPED OFF!!!!

Cons: Shop Pay totally tricked me into thinking I was getting a huge discount. They even showed it on the total when I went to check out. Then, as I got my receipt in my email, it should I paid the full amount. I was able to cancel the order through the company, but this is BAD BUSINESS!!!

Overall: TERRIBLE. I will never buy anything using this app again!!!! I will never use Shop Pay again.

Pros: My first time being ask to pay through Shop Pay so I used my CC to make the $79.49 payment on the 19th of December 2023 I was told I would receive my package in 7 business days with me getting a order number 1892 and the merchant Weights N Lipstick I reached out to them and company and was told first I wouldn’t be getting a refund how does that work when you have not even sent the package this was my first time going to both website After I get this resolve I will not ever order anything from this company Weights and Lipstick I sent a message to Messenger and call both companies to get a reply that they are working with other companies I think this is one of the biggest SCAMS I have know reported both Weight N Lipstick and Shop Pay to the BBB now back to my bank to dispute this transaction but to be told by a company you spent your money with your not getting it back was like a huge BLOW.

Cons: Scams Weight N Lipstick as well as Shop Pay is not telling me my tracking number where is my package just I’m not getting my 79.49 back I reported both of them to BBB people work hard for there money to be told that they are not refunded I could that if I had a tracking number are the merchandise and I don’t it have never been shipped this is a scam I will heading now to the back to dispute my payment made.

Overall: Scams I spoke with Rep then ask for Supervisor got one to disconnect the call shop pay is a scam to telling me that they do loans how when I paid for this merchandise through your website.

Pros: Nothing is good about this scamming, lying company. If I could give 0 stars I would. RUN don't use them.

Cons: I was scammed by a furniture company called stunning furniture. They sent me incomplete pieces to the wrong sofa and told me they would send the rest and never did. I contacted shop pay in efforts to get a refund and stop payments and they declined me.

Overall: Awful. Will never do business with them again. They sided with a scamming company and helped them steal my hard earned money. These people are not to be trusted.

Pros: None whatever, this payment platform should be able to let the consumer know the currency that the purchase is made in.

Cons: I bought a Blaze Pod set up and no where was there any indication that it was in USD. Being from Canada it cost me hundreds of dollars in exchange and import brokerage fee that were never disclosed.

Overall: Misleading representation of the cost of Blaze Pods.

Pros: The constant pop-ups and messages are annoying. I have no desire to use this service and there is no way to block their crap. I certainly have a bad impression of Shopify as a result. If I find a Shopify website, I get out rather than dealing with this annoyance.

Cons: In your face no matter what. The pop ups and text messages never stop.

Overall: Horrible. I will not use Shop Pay or Shopify.

Go ahead, try to convince me it is free! It's a joke.

Pros: There is nothing!!!

Cons: Please do not use Shop Pay!!! They take your money and do not support you at all with customer care!! They are highly unprofessional and only want to take your money from you!

Overall: Very stressful and illegal!!!!

Pros: Nothing. Liars and scammers. Not to be trusted. Take fees and hard to get it back. Had to lodge a bank dispute.

Cons: Charged my credit card a fee of which they say is a holding authorisation fee and should not show as taken out but lies as it did deduct the fee and I have photos to prove it. DON’T TRUST

Overall: Crap. Useless. Liars.don’t trust them. They take fees out of your bank account and say they are pre -auth fees and they are not. A pre auth shouldn’t deduct $ out of your account.

Pros: NOTHING this is a SCAM.
Where they False advertise!!

Cons: They Say You're Approved For The Four Pay Installment Agreement Then Take The Full Amount That You Did Not AUTHORIZE!!

Overall: HORRIBLE & UNPROFESSIONAL!!

They take the full amount of the purchase out of your account instead of the 4 payment installment that you select and that they say that you are approved for!!

Pros: They are actively and have actively stolen, almost $300 in a refund from my autistic, dying father the merchant credited back flowers from the memorial of my dead mother, and they are actively in half an actively for nine months, now gaslighting us, and giving us all kinds of robotic Non-sensible excuses as to why they haven’t been able to give us the refund back but the merchant claims and has the accounting Forensics that the merchant refunded the money back to Shop Pay and Shop Pay claims they refunded it, but it never ever was ever refunded back to Discover credit card. I have all the accounting Forensics to prove this. They keep trying to blame a dispute that I opened with Discover over them not being able to refund the credit back to discover discover says that lie the biggest lie they’ve ever heard actually because no matter what dispute they opened up on their investigation, it would never prevent shop and pay from allocating the refund back to the Discover card, this has been a nightmare not only that the staff that Max L CEO cowardly lowlife of a man who steals refund money from autistic handicap, hard-working people who are dying. This is the reputation of this company now anyway, the staff employees they have no education they barely speak English and they all have a script that they read and it doesn’t make any sense they’re actively stealing our money, now if they’re actively stealing our money, they’re definitely stealing thousands of other refunds I’m sure so I’m posting this to rally any other customers who want to join me. I am petitioning a class action lawsuit against Shop Pay for harassment from menacing for gaslighting for emotional duress and THEFT of not only my refund but my time and I’m sure thousands of other customers just like me and similar situation where their refunds have just disappeared and never were credited back to them. Please join me? I found an attorney in Chicago, who is willing to take on a class action lawsuit against shop and pay affirm ? If you’re interested reply to this comment with an email address where I can contact you I will be checking this daily.

Cons: There are no positives it’s all a big con. That’s why I posted the con under the pro. This company is vile, toxic fraudulent, and evil shop and pay must be investigated and they must be litigated in a court of law with a mass class action lawsuit I want justice and I know I’m not the only one that wants justice. They are stealing our money.

Overall: Shop Pay are frauds thieves they are stealing our money. Please contact us with your email reply to this with your email and I will be in touch with you to get your story. You’re not alone if they never gave your refund back to you that means they stole it. I know that they’re doing this to thousands if not hundreds of thousands of customers we will get justice

Pros: Nothing! I recommend no one to do business with them. Customer service is poor and their representatives will give you the run around.

Cons: I will never take out a loan with Shop Pay again. I placed an order on a product on July 3rd. I didn’t receive the product until a month later and when I received the product, it was in poor condition. When it was time to dispute the product, shop pay window had closed for me to dispute the case so I took it up with my credit card company for a charge back since the merchant ignored my emails to return the product back. Well, Shop pay’s customer service is extremely poor! Not only did they not dispute the matter with the merchant, but I’m stuck with a debt and bill I should not be obligated to pay! Shop pay has done nothing to resolve this issue so I can get my money back.

Overall: Terrible! Klarna is way better. I have never had issues with them. I have had nothing but issues with shop pay and they do not help people receive refunds on purchases when their is an issue with the merchant.

Pros: NONE- they won't let me complete a transaction. WORST APP ever, not sure how they are still in business.

Cons: Every time I try to pay with Shop Pay it won't let me.
I confirmed with their support that there is a 'limitation' on my account. I have a credit score over 800 and am a credit card balance payer. I think they only want unstable people who are going to break their payments into 4 so they can make more money on them. Seems like a predatory practice to me.

Overall: I use Apple Pay or PayPal, they have no trouble processing my payments. I do not have trouble with ANY app, except Shop Pay. It is poorly designed and I think they take advantage of people with bad credit.

Pros: Shop Pay is useful when making expensive purchases (IF THEY HAVE the payment plan correct, then I would say to use it, other than that. Scam.

Cons: Personal experience, I have paid MORE for the item if I relied on their payment plan chart. YOU MUST DO THE MATH ON YOUR own. I called the company that I was purchasing from with my complaint only to find out, they have no control over shop pay. what sense does this make? I am purchasing from YOUR website, not directly from Shop Pay.

Overall: You can use SHOP PAY/ASURION HOWEVER, do the math...if it does not add up, keep it moving or pay outright for your item.

Pros: Nothing really. Compared to Klarna and Afterpay, I'm not sure anyone would prefer this payment method.

Cons: Terrible terms unless you want to pay off in four installments. Klarna allows you to pay interest free over the space of a year.

Overall: I find myself more and more avoiding online venues that primarily use a firm or Shop Pay. The terms with other payment management systems are so much more affordable, much more convenient, and the customer service is much, much better.

Pros: Nothing positive to say, it has been nothing but grief this afternoon trying to sort something I ordered & there is nothing I can do to fix it.

Cons: This payment method company has caused me so much grief this afternoon.

Never again will I shop anywhere using this payment method.

Overall: I don’t have the patience or time to go through all this again.

Pros: Nothing!! It was very easy to use but if do not receive the item it does not matter how easy it is. Sucks sucks sucks sucks sucks sucks.

Cons: Horrible customer service!! If you run a site like this you need to make sure the merchants are legit!! I bought something from my home upgrade store and never received it and the store is gone. Must be a Shop store to take advantage of people. Deleted app and lesson learned.

Overall: Not a fan. I found out about from my first order which was way and I used it a few time. I got most stuff except the first thing that brought me to the site.

Pros: I thought I'd love to use this for installment payments. The site does not explain how that works.

Cons: I got charged the ENTIRE PAYMENT instead of installments.

Overall: When the entire payment went through instead of installment payments, I was incensed. You can't even get Shop to help with it, they tell you to cancel the item with the site you bought from using their service. NEVER AGAIN. I'll stick with Afterpay or Paypal from now on.

Pros: Nothing. There are no Pros to using a rip off company that has no customer service. STAY AWAY!!!!!

Cons: That they stole my money and I tried writing to them since they have no customer service number. Of course they have never written back.

Overall: My experience has been a total loss! They supposedly are to handle transactions for companies, however, when a refund it due they don't process your refund and never answer your emails. NO CUSTOMER SERVICE WHATSOEVER!!! Bunch of thieves!!!

Pros: The concept, on paper. That is all, nothing more. There is nothing good to say about this tech at all besides the theoretical conception of it.

Cons: The entire execution and integration. Refuses to recognize established user accounts. Refuses to reconcile minor discrepancies in user information (ie the +4 portion of a zip code). Refuses to function as intended! I have never actually succeeded in getting Shop Pay to set up an installment plan correctly, ever, as a consumer. It's horrid. Zero customer support as well, lol.

Overall: Horrific, frustrating, annoying, broken, time-wasting, poorly automated, developmentally ignored piece of trash.