Snapfix

Pros: The main thing I like is the ease of use.. Everything is straightforward and easy to navigate. Using it in a hotel environment all departments have dedicated groups for daily checklists for jobs that arise during the day, all in one app.

Cons: Am yet to find one!

Overall: It has been a great addition to the hotel teams since day one. Have very issues with it and any that have come up were dealt with swiftly by the support team.
Makes the daily routines that bit easier!

Pros: App interface, ease of use, speed of communication and delegation, and use of pictures and text allow for concise and speedy delegation of tasks.

Cons: None so far. All of the pros have been outlined above.

Overall: Since signing up with Snapfix, Croke Park has been able to benefit significantly from improved reporting mechanisms on nonurgent, reactive maintenance tasks. In the time using the application, we have been able to encourage cross-department communication via the platform which has consolidated previous reporting channels via emails, SMS, phone calls, etc. Snapfix has also allowed for improved record-keeping on the types of issues being raised which allows us to direct and manage resources more effectively. We look forward to working with Snapfix in the future and exploring more of the application's benefits and features.

Pros: easy to use.
logging of tasks quick and straight forward.
assigning of users and location helpful.
I am only using this service a short while but find it extremely helpful in my role as an estate office for several different location.

Cons: No repeat notification on tasks that are in red long period of time.

Overall: very good and helpful service would highly recommend it. I am only using this service for a short while but find it extremely helpful in my role as an estate office for several different locations.

Pros: The flexibility and versatility of Snapfix has led to this app being a massive resource that's used in multiple aspects of the business.

The easiest way to list this is to probably explain the way the app has evolved into its current state in our business.

It was originally introduced as a Maintenance Reporting tool. All staff now know how to open a Task to ensure it's done. Before they'd have to report it to someone and rely on them that it would be added to the Maintenance List. Now I've staff taking pictures of the simplest things like blown light bulbs and scratches on walls. This never happened before as we relied on Managers to notice and report it. Now, staff take a picture and type a few words and they know it'll be resolved in due course.

Housekeeping uses the app daily for recording Room Allocation and to liaise with reception when rooms are Checked-Out. The team will regularly update the Maintenance Tasks as they come across them. It's also use to schedule routine maintenance like 'Cleaning Under Beds', 'Flipping Mattresses, and deep cleaning different locations. This can be done daily, weekly, monthly, quarterly, half-yearly, or yearly. Within the Scheduled Task they can check each room off once completed.

All Lost Property is recorded through the app so when someone rings reception they can scroll through the list or use the filters to find dates & room numbers of when the items were left behind. This is a massive time saver and gives the guest an instant answer instead of the alternative, of waiting for some time to check and call them back.

Our Duty Managers and Night Porters use the NFC tags at strategic locations around the building that assists to ensure the Fire Regs are being met and for insurance claims to prove the staff regularly inspects areas.

And finally, but not lastly as we're always finding new ways to use the app, is the HR side of it. With the numerous ways to communicate with staff and their 'right to switch off' we encourage the app to be used to communicate. This way our policy allows staff to turn the notifications OFF on Snapfix when they're not at work. There can be no complaints about being added to WhatsApp, Messenger, etc groups and getting unwanted texts in the middle of the night. Its a work app that we control and get staff to use when working.

Cons: There were issues with notifications updates being delayed but I believe this is resolved

Overall: I doubt I could do without this app now. Its become an integral part of my operations. This app saves time and eases the operations of the business.