Business & place eligibility and guidelines - Maps User Generated Content Policy Help

Business & place eligibility and guidelines

To help users discover and connect to the places around them, Google supports a wide range of local businesses and places of interest on the map. In addition to places that are removed because they are prohibited or restricted, places may also be removed because they are deemed ineligible for our Google Maps and Search products.

Eligible businesses & places

Places or listings are used to represent public businesses and places of interest found in the real-world. They should be named entities that can be discovered and interacted with by users. Here are some examples of places that can be added to the map:

  • Government institutions and public entities
  • Places of interest and tourist attractions
  • Individual practitioners, professional listings, home-based businesses
  • ATMs, video-rental kiosks, express mail drop boxes with a name and customer service info if available
  • Seasonal businesses that re-open in the same location
  • Service or local area businesses with a storefront

Ineligible businesses & places

We don’t want to surface places that are fake or that users can’t utilize or contact. The following are examples of businesses not allowed on the map:

  • Fake or made-up businesses
  • Temporary, one-time events
  • Private property (e.g. celebrity’s home, your home)
  • Seasonal/recurring businesses without a permanent location
  • Businesses with no physical presence or local service area (e.g. call centers, online-only businesses)
Note: Edits that try to significantly change a business may be rejected. These edits may be fraudulent or indicate that the business should be removed. See Edit place information in Google Maps for more information.

Name guidelines

To help people find businesses and places online, Google Maps should accurately represent the business or place's name. The name should reflect the business or place’s real-world name, as used consistently on its storefront, website, and stationery, and as known to customers.

Including unnecessary information in a business or place's name isn't permitted and could result in removal. Refer to the specific examples below to determine what you can and can't include when adding or editing a name.

Name must not include Not acceptable Acceptable
Marketing taglines
  • TD Bank, America’s Most Convenient Bank
  • GNC Live Well
  • TD Bank
  • GNC
Store codes
  • The UPS Store - 2872
  • The UPS Store
Trademark/registered signs
  • Burger King®
  • Burger King
Fully capitalized words
  • SUBWAY
  • Subway, KFC, IHOP, JCPenney
Business hours information
  • Regal Pizzeria Open 24 hours
  • Sears Outlet (Closed)
  • Regal Pizzeria
  • Sears Outlet
Phone numbers or website URL’s
  • Airport Direct 1-888-557-8953
  • Google.com
  • Airport Direct
  • 1-800-Got-Junk
  • Google

Special characters (e.g. %$@/") or
irrelevant legal terms (e.g. LLC, LTD, INC).

Important: To include special characters
or legal terms in the name, you must provide real-world proof (e.g. signage, business cards, invoices) that consistently displays
those elements as part of the business name.

  • Shell Pay@Pump
  • Re/Max, LLC
  • LAZ Parking Ltd
  • Shell
  • Re/Max
  • LAZ Parking
  • Toys ’’R’’ Us
  • H&M
  • T.J.Maxx
Service or product information
  • Verizon Wireless 4G LTE
  • Midas Auto Service Experts
  • Verizon Wireless
  • Midas
  • Best Buy Mobile
  • Advance Auto Parts
  • JCPenney Portrait Studios
Location information
  • Holiday Inn (I-93 at Exit 2)
  • U.S. Bank ATM - 7th & Pike - Parking Garage Lobby near Elevator
  • Equinox near SOHO
  • Holiday Inn Salem
  • U.S. Bank ATM
  • Equinox SOHO
  • University of California Berkeley
Containment information
  • Chase ATM (in Duane Reade)
  • Apple Store at Stanford Shopping Center
  • Benefit Brow Bar - Bloomingdales
  • Sam’s Club Tire & Battery (part of Sam’s Club)
  • Geek Squad (inside Best Buy)
  • Chase ATM
  • Apple Store
  • Benefit Brow Bar
  • Sam’s Club Tire & Battery
  • Geek Squad
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