ArboStar

Pros: The ArboStar platform has seamless workflow capabilities. It allows me to take customer information from the initial call and create estimates, work orders, and invoices. This ensures that the workflow is fast and error-free. Using this software, I can handle more workload and work with many more customers.

Cons: There is nothing much to complain about. However, I countered some bugs, which were quickly fixed.

Overall: This platform has everything needed to manage and serve my customers. It is the ideal platform and I will be adding other modules.

Pros: The ArboStar platform has many useful features. It can communicate with many third-party apps and programs, reducing the workload of employees. Every single customer service representative I have interacted with has been top-notch and incredibly helpful.

Cons: I would love to see more customization options with automated appointment reminders, such as changing or removing the timestamps.

Overall: This platform has helped streamline my work and communications between office employees and field workers. Also, Anytime I have run into an issue, customer support is quick to help and easy to contact. They also seem to really care about keeping your company running smoothly.

Pros: What I like most about the system is that i am able to request revisions which customize the software to our industry. As I am a regular user of this application I am highly impressed by its functionality attributes because it is very user friendly to complete the urban forestry-related activities.

Cons: I honestly liked everything and have no complaints.

Overall: I have been using the ArboStar system for last few months. It is very positive as it makes my job much easier. It helps you manage your day to day tasks with minimal effort. It's easy to keep track of payroll as the system notifies you daily. The transition between fieldwork and office work was quite easy as the system is pretty straight forward.

Pros: I love how the app makes my team so much more effective. Just about every mundane task I do is made quicker in some way. It pins jobs to my map automatically, allowing me to quickly email or call customers based on their map location, making customer communication a breeze. This has made each day much more productive, as I can plan my jobs in the most efficient way possible by zipping between leads, jobs, and estimates in the most efficient way possible.

Cons: Really not much to complain about. There's been a couple of minor bugs here and there, but each one's been quickly fixed with an update. The support team is really responsive and helpful when anything does come up, so everything's been smooth sailing so far.

Overall: The bottom line is that Arbostar has helped my business take on more clients. I have a small team and do a lot of the heavy lifting myself (in more ways than one!) but now that I have one app that can track jobs automatically, handle payroll, communicate with customers, etc. I can be much more efficient with every spare minute I have. I've toyed with the idea of using a CRM for my business before, but always thought we were too small for one. But when you're wrong, you're wrong!

Pros: ArboStar has everything and more of what we need in our industry. It has simple, logical, straightforward interface.

Cons: I don't think anything needs to be changed. It seems it was all or nothing.

Overall: As a customer service, I am so grateful that we found the software to be helpful in centralizing and making our operations more efficient.

Pros: Arbostar has a ton of useful modules and features, and they seem to be constantly adding more. I love the real-time lead display that shows up instantly on my phone. The app connects to my phone's GPS, meaning if I'm in the area I can easily check out potential job sites the moment the customer needs something. The software also keeps track of basically every piece of information I could possibly need, so everything I need to know about my business operations is sitting right in my pocket at all times.

Cons: Everything is quite intuitively placed, but I would have liked some type of tutorial that walked me through every feature. There were some features, like the ability to listen to recorded phone conversations, that I didn't know existed until I stumbled upon them a month after getting the app. There's a lot of helpful features, and I want to make sure I'm aware of all of them and know how to use them.

Overall: I've been using Arbostar for a little over four months now and it's helped my business streamline some of the areas that used to be a hassle to deal with. I like to stick to my methods of doing things, but since I pulled the trigger and got the software, I can't see myself going back to my old way of doing things.