Consensus

Pros: Consensus allows us to deliver personalized video demos to prospects automatically, which saves us an incredible amount of time while ensuring each stakeholder gets tailored information relevant to their interests.

Cons: The setup process can be a bit complex, especially when creating and organizing personalized demo content for the first time. It takes some effort to get everything aligned with our messaging.

Overall: My overall experience with Consensus has been highly positive. It has significantly streamlined our sales process by automating personalized demo delivery, allowing us to engage prospects more efficiently and effectively. The platform’s ability to uncover additional stakeholders and provide actionable insights into their interests has been invaluable in closing deals faster and with better alignment across decision-makers.

There was a bit of a learning curve during the initial setup, and creating high-quality video content required some upfront effort. However, once we got past the onboarding phase, the platform became an integral part of our workflow. The time savings and increased engagement it provides more than justify the investment.

I’d highly recommend Consensus to any sales team looking to scale their outreach, improve alignment with prospects, and make data-driven decisions in their follow-ups.

Pros: This tool allows me to leverage my efforts and save time. I couldn't see myself going back to not using it.

Cons: From the user experience side there is nothing negative to point out

Overall: Overall I think that any organisation that needs to explain complex products to personnel or clients needs this product

Pros: Gives valuable insight into prospect buying behaviour.

Allows your customers to choose what is important to them and only spend time showcasing those aspects to your buyers.

Cons: We had issues setting up the tool but the Consensus team worked with us to solve all of our issues and the tool works great now.

Overall: Consensus is a great tool to scale your sales team as you can have your best team members record a demo to showcase your ideal product demo. Then your customers can engage with that demo and show you exactly what is import in their buying process.

Pros: 1. Really insight analytics - Consensus provides detailed insights into how prospects engage with the videos, helping sales rep understand what resonates and what doesn't with their prospects so they can tailor their outreach.

2. Scalable Customization - Consensus allows teams to scale personalized outreach that ensures prospects receive relevant info without requiring significant additional effort.

3. Consolidated Repository - I've found that having all the videos in one consolidated location allows for easier access, both from sales rep and prospect, to videos, and sales reps can organize highly specific outreach to clients.

Cons: New users experience a learning curve, but the platform's benefits far outweigh the "cost" of the learning curve.

The only other con is that consensus doesn't integrate with all CRMs and marketing tools, which can lead to a more manual process. However, it does integrate with Outreach, so it's been exceptionally beneficial for me.

Overall: My overall assessment and usage of consensus have been nothing but positive. I would recommend this platform to anyone who is looking to have a solution that provides a visual illustration of the products/services their company provides. It's helped the sales team I work with and I can't say enough good things about it.

Pros: Consensus is easy to use and easy to teach other teams how to use.
You can integrate with other platforms, which is great to choose your videos.

Cons: Some functions are difficult to understand at first. But with the help of support it is easy to solve.

Overall: Consensus is great, and has many interesting functions. One of them, for example, is the creation of tours. This allows the user to navigate through the solution.

Pros: The platform is easy to use and has proven to shorten our sales cycle. It is quite rewarding to see prospects interact with the content you create.

Cons: This is not the fault of Consensus, but be aware that it will take time and deliberate effort to create the content.

Overall: Great experience with Consensus. They are very responsive to client demands. Every person with whom I have ever interacted has demonstrated tremendous professionalism.

Pros: Straight forward and easy to use. This makes it easy to send out demos and track them. Good for engaging new customers

Cons: Not as fast to get an email out - set up. You have to manually input a lot of the information for each customer.

Overall: it does what it needs to do. If you want to get out demos and track them, this accomplishes that with making it simple

Pros: Consensus is wonderful to use because of the ease of use. From creating the demos to tracking the watch and analytics it makes knowing which clients to target a breeze.

Cons: The biggest thing was that I hadn't used it prior. As a new territory manager it allowed me to introduce myself to my clients in an easy and effective way.

Overall: Using Consensus has been a definite boost to my sales revenue. it allows me to spend less time demoing and more time answering specific questions that clients have.

Pros: CONSENSUS is a great way to get your prospects engaged in learning more about your product when schedules don't align. It allows them to watch at their available times.

Cons: Need more filters and bundle capabilities.
Needs to retain previous contacts.

Overall: OVERALL CONSENSUS is a MUST HAVE!!
This is a great product to get in front of your prospects to allow them to watch at their leisure.

Pros: I love that the prospect/buyer journey on Consensus is captured not only on the application dashboard(videos watched, survey questionnaire responses, time spent on video, etc) but also records activity on Salesforce Contact instance. We can determine the view of user based on the profile, and can give several options on video content so they can watch what is of most importance to them

Cons: While the customization is good, the app posed some challenges when we tried to integrate with an overall Marketing campaign in a step-by-step cadence. We had trouble syncing with Marketo and the landing pages on Consensus weren't giving full pledged flexibility in UI

Overall: We have used Consensus with limited licenses for our Sales Team to engage with prospects and share video content with them as part of Sales cycle We followed buyer journey using Consensus Dashboard to gauge buyer actions and interest

Pros: How helpful it is in accelerating deal cycles by allowing demos ahead of calls. It allows us to focus on the details during our face to face time.

Cons: Can be timely to send videos due to the fact that you have to upload lots of info for trackability

Overall: Overall, the product works great and allows us to see who's watching our content and get analytics on their watch time.

Pros: I love how easy Consensus is to use and integrate into my daily business and the engagement increase on my emails!

Cons: Sometimes I get bogged down in the information I have to provide to send a video.

Overall: Overall, I love using Consensus and including it in my daily routine. Seeing the customers who are actively engaged in my emails through SalesForce allows me to target my email outreach using Consensus videos to turn up engagement.

Pros: I do not spend all day long doing the same demo over and over.
I save time.
Customers can self-serve.

Cons: I do not have a chance to answer more detailed questions that may help win an opportunity.
I do not have enough insight into customer behavior.

Overall: Consensus is really useful in helping to scale a growing business that struggles to qualify every lead.

Pros: I appreciate the creativity of this platform, in engaging with current and new clients. You have room to specify client data for each client, as necessary. It serves as a serviceable proxy for a live, in-person meeting. Also, customer support is stellar, doing all that they can to address and ensure your concerns are resolved in a timely manner.

Cons: Initially, there were problems with the reporting, indicating if and when clients were viewing the demos sent to them. It took a short time (approx. 30 days) to work out, at first.

Overall: Consensus is an amazing opportunity to reach out and interact with clients. The innovation is still being enhanced and is increased in value by the support they provide beyond the implementation of the product. The representatives are more than willing to jump in the fray with you, seeing you through to success, in every way possible. This, I believe, is only the beginning.

Pros: We were able to quickly get up and running with the solution and had our first demos sent to prospects within a couple days. We've received multiple compliments from recipients of our demos that they "like the way that was presented." The ability to see if the recipients are watching and sharing your demo is great!

Cons: The user interface is not all that intuitive, but not too bad once you figure it out.

Overall: We've had a great experience implementing and using the solution. Also have had a great experience with their CSMs and Support team.

Pros: Plug-in to corporate email system.
Notification when customers view demos.
Being able to identify additional stakeholders.

Cons: Each Consensus demo link needs to be targeted to one customer at a time.

Overall: As a solution consultant, it's an essential took to alleviate the burden of having to do demos for sales reps, freeing up time to do other things. For the sales reps, it allows to gage the leads interest in moving forward through analytics on their interaction with the demo.

Pros: Easy to use. Great analytics. The integration with Outlook allows an easy way to insert the link for short on-demand videos. This allows prospect to choose what they want to see and when. Consensus then captures this information and reports on it.

Cons: I heard content creation was difficult, however, I've heard this has been addressed through additional features/functionality.

Overall: From a user perspective it is a wonderful tool. Any organization that is live demo heavy and get request for pre-recorded demos this is a great tool.

Pros: I like how easy it is to use! I can easily send my existing customers and prospects demos. I can quickly send demos with gmail integration.

Cons: There really isn't anything I do not like. It is so simple to setup, integrate with gmail.

Overall: My overall review is that I in my outbound contact to clients, I need a way, an easy way, to send demos. Prior to using consensus I was sending helpcenter links. Did not know if they were helpful or not. Now I can track which videos are being viewed and how often viewed.

Pros: - Email plug in makes quick answers/demos really easy
- Love the ability to brand demos
- Customer interaction metrics
- Org-wide demo library to better enable sales to get demos to customers faster

Cons: - email plug in sometimes buggy
- wish there was more organization in the demo library

Overall: I love using consensus. Between being able to answer customer questions with a quick demo, understanding who is actually watching our demos, and enabling sales to get demos to customer faster this has been a game changer for our organization

Pros: This system has allowed me to easily create and deliver content to my prospective customers in a timely matter.

Cons: I have not had any negative experiences with the product thus far.

Overall: Consensus has been great! It has streamlined my content and demo creation and automate a lot of process internally.