# Customize the Connect Customer agent workspace
<a name="agent-workspace"></a>

The agent workspace integrates all of the agent-facing capabilities in Connect Customer out of the box.

You can customize the agent workspace by integrating [third-party applications](3p-apps.md) and creating custom visual workflows with [step-by-step guides](step-by-step-guided-experiences.md).

The following image shows the parts of the agent workspace:

![The agent workspace, with callouts pointing to each part.](https://docs.aws.amazon.com/connect/latest/adminguide/images/agent-workspace-intro-sq.png)


1. The **contact controls**, which agents use to handle calls, chats, emails, and tasks.

1. **Third-party applications**, which you can add to the workspace to reduce the number of windows that an agent has to toggle between.

1. **Real-time recommendations** from agent assist.

1. **Tasks** to assign work or follow-up activities.

1. **Case management**, powered by Connect Customer Cases.

1. **Step-by-step guides**, which offer visual guidance for common workflows in your contact center.

1. **Voice authentication**, powered by Voice ID.

1. **Customer information**, powered by Customer Profiles.

**Topics**
+ [Customize the theme of the agent workspace](customize-theme-agent-workspace.md)
+ [Access the Worklist app](worklist-app.md)
+ [Integrate third-party applications (3P apps)](3p-apps.md)