# SSML tags in a Connect Customer chat conversation
<a name="chat-and-ssml-tags"></a>

If you create text-to-speech text and apply SSML tags, they won't be interpreted in a chat conversation. For example, in the following image both the text **and tags** will be printed in the chat conversation. 

![SSML tags in a text to speech box.](https://docs.aws.amazon.com/connect/latest/adminguide/images/ssml-tags-in-prompt.png)