Set up your customer's chat experience in Connect Customer

Add a chat user interface to your website hosted by Connect Customer.

Customize chat with the Connect Customer open source example.

Customize your solution using Connect Customer APIs. We recommend starting with the Connect Customer ChatJS open source library when customizing your own chat experiences. For more information, see the Connect Customer ChatJS repo on Github.

Interactive messages provide customers with a prompt and pre-configured display options that they can select from. These messages are powered by Amazon Lex and configured through Amazon Lex using a Lambda. For instructions about how to add interactive messages through Amazon Lex, see this blog: Set up interactive messages for your Connect Customer chatbot.

Connect Customer supports the following templates: a list picker and a time picker. For more information, see Add Amazon Lex interactive messages for customers in chat.

Enable Apple Messages for Business with Connect Customer

Connect Customer Service API Documentation, especially the StartChatContact API.

The following example uses the AWS CLI to start a chat contact. The response returns the ContactId, ParticipantId, and ParticipantToken. Your back end uses these values to connect the participant by calling the Connect Customer Participant Service CreateParticipantConnection API.

In the following command, replace instance-id, contact-flow-id, and aws-region with your own values:

aws connect start-chat-contact \
    --instance-id "instance-id" \
    --contact-flow-id "contact-flow-id" \
    --participant-details DisplayName="Jane Doe" \
    --initial-message ContentType="text/plain",Content="Hello, I need help" \
    --region "aws-region"

The command returns the following response:

{
    "ContactId": "00000000-0000-0000-0000-000000000000",
    "ParticipantId": "00000000-0000-0000-0000-000000000000",
    "ParticipantToken": "a-long-participant-token"
}

Connect Customer Participant Service API.

Connect Customer Chat SDK and Sample Implementations

Connect Customer Streams. Use to integrate your existing apps with Connect Customer. You can embed the Contact Control Panel (CCP) components into your app.

Enable message streaming for AI-powered chat