# Region requirements for ordering and porting phone numbers in Connect Customer
<a name="phone-number-requirements"></a>

Country or region regulations often require a local office address and specific identification documents to purchase and own a phone number. The address that you provide can be the business or personal address where the phone numbers are used. 

For a list of the telephony capabilities that Connect Customer provides, see the [Connect Customer Telecoms Country Coverage Guide](https://d1v2gagwb6hfe1.cloudfront.net/Amazon_Connect_Telecoms_Coverage.pdf). This guide provides visibility of what regions are supported, and if there are any exceptions to being able to access a country from any commercial region.

Following is a list of ID Requirements by country or region for ordering and porting numbers. **All AWS Regions are supported—except Africa (Cape Town) and AWS GovCloud (US-West)—unless noted otherwise**. When you [ request an international number](number-request.md), we'll work with you to submit your documents. 

**Important**  
Addresses that can be claimed without presence, such as PO Box addresses, are not valid in any country.
After your numbers are ordered or ported, the exact number of requested phone numbers appear on the **Manage Phone numbers** page in the Connect Customer admin website for you to [manage](get-connect-number.md#get-connect-number1). You won't have access to all available numbers in that country.

## Anguilla (AI)
<a name="anguilla-requirements"></a>

### For ordering phone numbers
<a name="ai-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Local telephone numbers | Yes | An order form is required. Use the form that is provided to you when you make the request. Provide the following information:+  Your name and address <br />+  A description of the service for which the number(s) will be used <br />A global address is acceptable. | 

### Number portability
<a name="ai-porting"></a>

Porting is not supported. 

## Antigua and Barbuda (AG)
<a name="antigua-requirements"></a>

### For ordering phone numbers
<a name="ag-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Local telephone numbers: \+1 268 | Yes | File orders in writing. Use the form that is provided to you when you make the request. Provide the following information:+  Your name and address <br />+  A description of the service for which the number(s) will be used <br />A global address is acceptable | 

### Number portability
<a name="ai-porting"></a>

Porting is not supported.

## Argentina (AR)
<a name="argentina-requirements"></a>

### For ordering phone numbers
<a name="ar-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Local telephone numbers | No |   | 
| Toll-free prefixes: \+54 800 | No |   | 
| Shared-Cost prefixes: \+54 810 | No |  | 

### Number portability
<a name="ar-porting"></a>



| Portability windows | Required Documents | 
| --- | --- | 
| Monday-Friday 2AM-4AM or 10AM-12PM or 3PM-5PM UTC-3 Buenos Aires time | 1.  Last invoice <br />2.  Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.  <br />3.  Argentinian AFIP (Federal Tax Agency) extract, as proof of CUIT (Clave Única de Identificación Tributaria - Unique Tax Payer ID) <br />4.  Scanned copy of the Power of Attorney assigning the signatory sufficient attributes that allow them to request the portability, or Company Statute where the signatory appears with such attributes  <br />5.  Scanned copy of the DNI (National Identity Card) of the signatory with power of attorney  | 
| Preset UIFN times only | Service Provider Change Authorization and Designation of Agency provided by Amazon  | 

## Australia (AU)
<a name="australia-requirements"></a>

For UIFN numbers, supports standard [Regions and requirements](#uifn-requirements). 

### For ordering phone numbers
<a name="au-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Local telephone numbers  | Yes | Your business address, a contact name, and phone number. An address in Australia is required | 
| Toll-free prefixes: \+61 1300, \+61 1800 | No | Your business address, a contact name, and phone number. A global address is acceptable.  | 

### Number portability
<a name="au-porting"></a>



| Type of number | Portability windows | Required Documents | 
| --- | --- | --- | 
| Local telephone numbers | Monday-Friday 8 AM -5 PM AEST/AEDT  | 1.  Last invoice <br />2.  Letter of Authorization (LOA): When you request porting services, we might provide you with a country-specific LOA template and explain how to complete it. <br />3.  Documents required for the Type of Number, as listed in the previous table for ordering phone numbers, as well as account number with current provider.   | 
| Toll-free prefixes: \+61 13, \+61 1800 | Monday-Friday 8 AM -3:30 PM AEST/AEDT  | 1.  Last invoice <br />2.  Letter of Authorization (LOA): When you request porting services, we might provide you with a country-specific LOA template and explain how to complete it. <br />3.  Documents required for the Type of Number, as listed in the previous table for ordering phone numbers, as well as ABN/ACN, and account number with current provider.   | 

## Austria (AT)
<a name="austria-requirements"></a>

For UIFN numbers, supports standard [Regions and requirements](#uifn-requirements).

### For ordering phone numbers
<a name="at-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Local telephone numbers  | Yes | Proof of telecom services at your address, which must match the city code requested. Valid forms of proof (must be issued in the past 6 months):+  Invoice from a network operator for another phone number, at your address <br />+  Invoice from an internet services provider for internet access with fix IP address, at your address  | 
| National prefixes: \+43 720 | Yes | Proof of telecom services at your address, which must be within the country. Valid forms of proof (must be issued in the past 6 months):+  Invoice from a network operator for another phone number, at your address <br />+  Invoice from an internet services provider for internet access with fix IP address, at your address  | 
| Toll-free prefixes: \+43 800 | Yes | Your business name, address, and a copy of the business registration (global).A global address is acceptable. | 

### Number portability
<a name="at-porting"></a>



| Portability windows | Required Documents | 
| --- | --- | 
| Monday-Friday 10 AM to 12 PM CET | 1.  Last invoice <br />2.  Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it. <br />3.  Documents required for the Type of Number, as listed in the previous table for ordering phone numbers    | 

## Belgium (BE)
<a name="belgium-requirements"></a>

For UIFN numbers, supports standard [Regions and requirements](#uifn-requirements).

### For ordering phone numbers
<a name="be-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Local telephone numbers:  | Yes | Your business address. It must be a local address corresponding to the area code of the telephone number(s). | 
| Mobile prefixes: \+32 46 | No |  | 
| Toll-free prefixes: \+32 800 | No |  | 

### Number portability
<a name="be-porting"></a>



| Portability windows | Required Documents | 
| --- | --- | 
| Monday-Friday 10 AM to 12 PM CET | 1.  Last invoice <br />2.  Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it. <br />3.  Mandatory to provide service address for the numbers <br />4.  Documents required for the Type of Number, as listed in the previous table for ordering phone numbers    | 

**Note**  
Ordering and porting of \+32 78 national numbers is not supported.

## Bahamas (BS)
<a name="bahamas-requirements"></a>

### For ordering phone numbers
<a name="bs-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Local telephone numbers: \+1 242 | Yes | An order form is required. Use the form that is provided to you when you make the request. Provide the following information:+  Your name and address <br />+  A description of the service for which the number(s) will be used <br />A global address is acceptable. | 

### Number portability
<a name="bs-porting"></a>

Porting is not supported.

## Barbados (BB)
<a name="barbados-requirements"></a>

### For ordering phone numbers
<a name="bb-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Local telephone numbers: \+1 246 | Yes | An order form is required. Use the form that is provided to you when you make the request. Provide the following information:+  Your name and address <br />+  A description of the service for which the number(s) will be used <br />A global address is acceptable. | 

### Number portability
<a name="bb-porting"></a>

Porting is not supported. 

## Bolivia (BO)
<a name="bolivia-requirements"></a>

### For ordering phone numbers
<a name="bo-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| National prefixes: \+591 50 | No |   | 

### Number portability
<a name="bo-porting"></a>

Porting is not supported.

## Bonaire (BQ)
<a name="bonaire-requirements"></a>

### For ordering phone numbers
<a name="bq-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Local telephone numbers: \+599 7 | Yes | An order form is required. Use the form that is provided to you when you make the request. Provide the following information:+  Your name and address <br />+  A description of the service for which the number(s) will be used <br />A global address is acceptable. | 

### Number portability
<a name="bq-porting"></a>

Porting is not supported.

## Brazil (BR)
<a name="brazil-requirements"></a>

For UIFN numbers, supports standard [Regions and requirements](#uifn-requirements).

### For ordering phone numbers
<a name="br-ordering"></a>



<table>
<thead>
  <tr><th>Type of Number</th><th>Are there ID requirements?</th><th>How to access</th></tr>
</thead>
<tbody>
  <tr><td>Local telephone numbers </td><td rowspan="2">Yes. Local Brazilian presence is required.<ul><li> CNPJ (National Registration Number of Legal Entities in Brazil) </li><li> Local company name matching the CNPJ </li></ul></td><td rowspan="2">To obtain numbers in Brazil:<ol><li> Initiate the process by opening an Support ticket. Follow the specific guidelines provided for <a href="number-request.md">requesting international numbers for Connect Customer.</a> </li><li> The local provider will present you with a Country-Specific Agreement. This agreement is tailored to comply with Brazilian telecommunications regulations and requirements. </li><li> After you have your numbers from our telephony provider, perform the steps explained in <a href="third-party-numbers.md">Map third-party numbers to your Connect Customer account</a> to add your number(s) to your Connect Customer instance. </li></ol></td></tr>
  <tr><td>Toll-free prefixes</td></tr>
</tbody>
</table>


### Number portability
<a name="br-porting"></a>



<table>
<thead>
  <tr><th>Type of Number</th><th>Are there ID requirements?</th><th>How to access</th></tr>
</thead>
<tbody>
  <tr><td>Local telephone numbers </td><td rowspan="2">Yes. Local Brazilian presence is required.<ul><li> CNPJ (National Registration Number of Legal Entities in Brazil) </li><li> Local company name matching the CNPJ </li></ul></td><td rowspan="2"><ul><li>  If you currently have local numbers in Connect Customer:  <ol><li> Coordinate with the telephony provider that we have contracted with for your number porting. </li><li> Open an Support ticket to have your ported numbers added to your Connect Customer instance.  We recommend opening the Support ticket at least 5 days before your scheduled porting date with the telephony provider.  </li></ol> </li><li> If you are in the process of porting numbers and do not yet have local numbers in Brazil associated with your Connect Customer instance, follow the steps outlined above for ordering numbers. This includes opening a ticket with Support to initiate the process. </li></ul> </td></tr>
  <tr><td>Toll-free prefixes </td></tr>
</tbody>
</table>


## Brunei (BN)
<a name="brunei-requirements"></a>

### For ordering phone numbers
<a name="brunei-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Toll-free prefixes | Yes | An order form is required. Use the form that is provided to you when you make the request. Provide the following information:+  Your name and address <br />+  A description of the service for which the number(s) will be used <br />A global address is acceptable. | 

### Number portability
<a name="brunei-porting"></a>

Porting is not supported.

## Canada (CA)
<a name="canada-requirements"></a>

For UIFN numbers, supports standard [Regions and requirements](#uifn-requirements).

### For ordering phone numbers
<a name="ca-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Local telephone numbers  | No |   | 
| Toll-free prefixes  | No |   | 

### Number portability
<a name="ca-porting"></a>



| Portability windows | Required Documents | 
| --- | --- | 
| Monday-Friday 7 AM to 5 PM CST | 1.  Last invoice <br />2.  Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.   | 

## Chile (CL)
<a name="chile-requirements"></a>

### For ordering phone numbers
<a name="cl-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Local telephone numbers  | Yes | Legal Business Name (Razón Social): Extract from the commercial register<br />Local Business Address (must be within Chile): Extract from the commercial register showing the legal business address<br />Tax Registration Documentation: Copy of the RUT (Rol Unico Tributario) - Official Chilean tax identification | 
| Toll-free prefixes  | Yes | Legal Business Name (Razón Social): Extract from the commercial register<br />Local Business Address (must be within Chile): Extract from the commercial register showing the legal business address<br />Tax Registration Documentation: Copy of the RUT (Rol Unico Tributario) - Official Chilean tax identification | 
| Mass Communication Numbers (809 and 600 series) | Yes | Legal Business Name (Razón Social): Extract from the commercial register<br />Local Business Address (must be within Chile): Extract from the commercial register showing the legal business address<br />Tax Registration Documentation: Copy of the RUT (Rol Unico Tributario) - Official Chilean tax identification<br />Additional Requirement: Completed and signed "Declaration of Mass Communications Number Usage - Chile" form | 

### Number portability
<a name="cl-porting"></a>



| Portability windows | Required Documents | 
| --- | --- | 
| Monday-Friday 9 PM to 3 AM PST | 1.  Last invoice <br />2.  Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it. <br />3.  Copy of legal representative's photo ID <br />4.  Copy of local business registration <br />5.  Copy of the RUT (Rol Unico Tributario) - Official Chilean tax identification <br />6.  Completed and signed "Declaration of Mass Communications Number Usage - Chile" form   | 

## China (CN)
<a name="china-requirements"></a>

### For ordering phone numbers
<a name="cn-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| UIFN | Yes | Your business name, address and service usage description. A global address is acceptable.  | 

### Number portability
<a name="cn-porting"></a>



| Portability windows | Required Documents | 
| --- | --- | 
| Preset UIFN times only | Service Provider Change Authorization and Designation of Agency provided by Amazon  | 

## Colombia (CO)
<a name="colombia-requirements"></a>

For UIFN numbers, supports standard [Regions and requirements](#uifn-requirements).

### For ordering phone numbers
<a name="co-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Local telephone numbers  | No |   | 
| Toll-free prefixes: \+57 800 | No |   | 

### Number portability
<a name="co-porting"></a>

Not supported

## Costa Rica (CR)
<a name="costa-rica-requirements"></a>

For UIFN numbers, supports standard [Regions and requirements](#uifn-requirements).

### For ordering phone numbers
<a name="cr-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Local telephone numbers  | No |   | 
| Toll-free prefixes: \+506 800 | No |   | 

### Number portability
<a name="cr-porting"></a>

Not supported

## Croatia (HR)
<a name="croatia-requirements"></a>

For UIFN numbers, supports standard [Regions and requirements](#uifn-requirements).

## Curaçao (CW)
<a name="curaçao-requirements"></a>

### For ordering phone numbers
<a name="cw-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Local telephone numbers: \+599 9 | Yes | An order form is required. Use the form that is provided to you when you make the request. Provide the following information:+  Your name and address <br />+  A description of the service for which the number(s) will be used <br />A global address is acceptable. | 

### Number portability
<a name="cw-porting"></a>

Porting is not supported.

## Cyprus (CY)
<a name="cyprus-requirements"></a>

### For ordering phone numbers
<a name="cy-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Local telephone numbers  | Yes | Your business address. It must be a local address corresponding to the area code of the telephone number(s). | 
| Toll-free prefixes: \+ 357 800 | No |  | 

### Number portability
<a name="cy-porting"></a>



| Portability windows | Required Documents | 
| --- | --- | 
| Monday-Friday 10 AM to 12 PM CET | 1.  Last invoice <br />2.  Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it. <br />3.  Copy of **Certificate of Directors and Secretary of the Company** <br />4.  Copy of **Certificate of Incorporation** <br />5.  Copy of legal representative's photo ID   | 

## Czech Republic (CZ)
<a name="czech-republic-requirements"></a>

### For ordering phone numbers
<a name="cz-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Local telephone numbers:  | Yes | Your business name and address. It must be a local address corresponding to the area code of the telephone number(s). You must provide a copy of the business registration document as proof of address. | 
| Toll-free prefixes: \+420 800 | Yes | Your business name and address. A global address is acceptable. You must provide a copy of the business registration document as proof of address. | 

### Number portability
<a name="cz-porting"></a>



| Portability windows | Required Documents | 
| --- | --- | 
| Monday-Friday 3 PM to 4 PM CET | 1.  Last invoice <br />2.  Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.  <br />3.  Business registration. <br />4.  Documents required per Type of Number as listed in the previous table for ordering numbers    | 

## Denmark (DK)
<a name="denmark-requirements"></a>

For UIFN numbers, supports standard [Regions and requirements](#uifn-requirements).

### For ordering phone numbers
<a name="dk-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Local telephone numbers:  | Yes | Your business name, address, and service description. A global address is acceptable. | 
| Mobile prefixes: \+45 9x | No |  | 
| Toll-free prefixes: \+45 808 | Yes | Your business name, address, and service description. A global address is acceptable. | 

### Number portability
<a name="dk-porting"></a>



| Portability windows | Required Documents | 
| --- | --- | 
| Monday-Friday 10 AM to 12 PM CET | 1.  Last invoice <br />2.  Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.  <br />3.  Documents required per Type of Number as listed in the previous table for ordering numbers    | 

## Dominican Republic (DOM)
<a name="dom-requirements"></a>

### For ordering phone numbers
<a name="dom-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Local telephone numbers | No | N/A | 
| Toll-free prefixes: \+1 8xx | No | NA | 

### Number portability
<a name="dom-porting"></a>



| Portability windows | Required Documents | 
| --- | --- | 
| Porting is available only for **Local telephone numbers**<br />Monday-Friday 10:00PM to 04:00AM PST |  1.  Letter of Authorization (LOA) signed: When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it <br />2.  Only Local Address accepted <br />3.  Copy of the ID or passport of an authorized representative who signs the LOA <br />4.  Copy of Local Commercial Registry Number known as RNC / "Número de Registro Mercantil".    | 

## Ecuador (ECU)
<a name="ecu-requirements"></a>

### For ordering phone numbers
<a name="ecu-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Local telephone numbers | No | N/A | 
| Toll-free prefixes: \+593-180000XXXX | No | N/A | 

### Number portability
<a name="ecu-porting"></a>

Not supported

## El Salvador (SV)
<a name="el-salvador-requirements"></a>

### For ordering phone numbers
<a name="sv-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Local telephone numbers | Yes | Businesses must provide their name, address, and RUC/ TaxID number, along with a copy of the business registration and a proof of address.<br />Valid proofs of address include: third-party issued bank statements, utility bills (all issued in the previous 6 months); government documents (issued in the previous year).<br />A local address is required. | 
| Toll-free prefixes  | Yes | Businesses must provide a copy of business registration and a proof of address.<br />Valid proofs of address include: third-party issued bank statements, utility bills (all issued in the previous 6 months); government documents (issued in the previous year). | 

### Number portability
<a name="sv-porting"></a>



| Portability windows | Required Documents | 
| --- | --- | 
| Monday-Friday 03:00AM to 05:00AM CST |  1.   Letter of Authorization (LOA) Portability Form. When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it. <br />2.  Copy of Local Business Registration with local representative(s) information. <br />3.  Local ID "Documento Unico de Identidad (DUI)" from local representative. <br />4.  Tax Number registration (Número de Identificación Tributaria). <br />5.  Valid proofs of address include, for example, utility bills issued in the previous three months.   | 

## Estonia (EE)
<a name="estonia-requirements"></a>

### For ordering phone numbers
<a name="ee-ordering"></a>

For UIFN numbers, supports standard [Regions and requirements](#uifn-requirements).



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Toll-free prefixes: \+372 800 | No |  | 
| National prefixes: \+372 | Yes | Your business address. A copy of the ID/business registration.<br />A global address is acceptable. | 

### Number portability
<a name="ee-porting"></a>



| Portability windows | Required Documents | 
| --- | --- | 
| Monday-Friday 10 AM to 12 PM CET | 1.  Last invoice <br />2.  Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.  <br />3.  LOA template has to include a local address. <br />4.  If this is a company, a business number is required.   | 

## Finland (FI)
<a name="finland-requirements"></a>

### For ordering phone numbers
<a name="fi-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Local telephone numbers  | Yes | Your residence or business address. Both must be a local address corresponding to the area code of the telephone number(s). | 
| Toll-free prefixes: \+358 800 | No |  | 
| National prefixes: \+358 75 | No |  | 

### Number portability
<a name="fi-porting"></a>



| Portability windows | Required Documents | 
| --- | --- | 
| Monday-Friday 10 AM to 12 PM CET | 1.  Last invoice <br />2.  Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.  <br />3.  Documents required for the Type of Number, as listed in the previous table for ordering phone numbers    | 

## France (FR)
<a name="france-requirements"></a>

For UIFN numbers, supports standard [Regions and requirements](#uifn-requirements).

### For ordering phone numbers
<a name="fr-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Local geographic telephone numbers: \+33 1, \+33 2, \+33 3, \+33 4, \+33 5 | Yes | A business address in France is required.<br />You must provide a copy of the business registration (KBIS, INPI, or INSEE extract issued in the past 12 months), listing the provided address in France as main business address. | 
| National multipurpose numbers: \+33 9 7890 | Yes | A business address in France is required.<br />You must provide a copy of the business registration (KBIS, INPI, or INSEE extract issued in the past 12 months), listing the provided address in France as main business address. | 
| National verified multipurpose numbers (to be used as caller ID by automated calling services): \+33 9 4847 | Yes | A business address in France is required. You must provide a copy of the business registration (KBIS, INPI, or INSEE extract issued in the past 12 months), listing the provided address in France as main business address. | 
| National multipurpose numbers to be used for communications with a technical platform: \+33 9 3937 | Yes | A business address in France is required. You must provide a copy of the business registration (KBIS, INPI, or INSEE extract issued in the past 12 months), listing the provided address in France as main business address. | 
| Toll-free prefixes: \+33 801 | Yes | A business address in the European Union is required, as well as a contact phone number. | 

### Number portability
<a name="fi-porting"></a>



| Portability windows | Required Documents | 
| --- | --- | 
| Monday-Friday 10 AM to 12 PM CET | 1.  Last invoice <br />2.  Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.  <br />3.  Documents required per Type of Number as listed in the previous table for ordering numbers.  <br />4.  It is mandatory to provide RIO code from the losing carrier, or at least the SIRET. You can obtain the SIRET by contacting your existing telecom carrier. Number portability is supported for all toll-free prefixes from \+33 800 to \+33 805, geographic prefixes from \+33 1 to \+33 5, and national multipurpose prefixes \+33 9. | 

## French Guiana (GF)
<a name="gf-requirements"></a>

### For ordering phone numbers
<a name="gf-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| UIFN | Yes | Your business name, address and service usage description. A global address is acceptable.  | 

### Number portability
<a name="gf-porting"></a>



| Portability windows | Required Documents | 
| --- | --- | 
| Preset UIFN times only | Service Provider Change Authorization and Designation of Agency provided by Amazon  | 

## Georgia (GE)
<a name="georgia-requirements"></a>

### For ordering phone numbers
<a name="ge-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| National prefixes: \+995 70 | No |  | 
| Local telephone numbers: (Tibilisi) | Yes | Your business address. It must be a local address corresponding to the area code of the telephone number(s). You must provide proof of the address. | 

### Number portability
<a name="ge-porting"></a>

Not supported

## Germany (DE)
<a name="germany-requirements"></a>

For UIFN numbers, supports standard [Regions and requirements](#uifn-requirements).

### For ordering phone numbers
<a name="de-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Local telephone numbers  | Yes | Your business address. It must be a local address corresponding to the area code of the telephone number(s). You must provide a copy of the business registration document (issued in the past 6 months) as proof of address. | 
| National prefixes: \+49 32 | Yes | A business address in Germany is required. You must provide a copy of the business registration document (issued in the past 6 months) as proof of address.  | 
| Toll-free prefixes: \+49 800 | Yes | Toll-free prefixes are supported for businesses with an address in Germany (thus referred to as numbers answered or terminated inside Germany), or alternatively for businesses with an address outside Germany (thus referred to as answered or terminated outside of Germany).<br />For businesses with an address in Germany (preferred), you must obtain the number directly from the local regulator and then provide your number assignment certificate to Connect Customer for number activation. Details about the process are provided when you make the request. <br />If your business address is outside of Germany, you must provide a copy of the business registration, which serves as proof of company registration and proof of address. If the business registration document does not show an address, a utility bill (issued in the past 6 months) is also required. | 

### Number portability
<a name="de-porting"></a>



| Portability windows | Required Documents | 
| --- | --- | 
| Monday-Friday 10 AM to 12 PM CET | 1.  Last invoice <br />2.  Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.  <br />3.  For business ports, end user stamp is mandatory on the LOA. <br />4.  If the number to be ported is an extended line, the main line must be ported.  <br />5.  Documents required for the Type of Number, as listed in the previous table for ordering phone numbers. **Toll-free numbers can be ported only if you have the number ownership certificate from the regulator.**   | 

## Greece (GR)
<a name="greece-requirements"></a>

For UIFN numbers, supports standard [Regions and requirements](#uifn-requirements).

### For ordering phone numbers
<a name="gr-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Local telephone numbers:  | Yes | Your business address. It must be a local address corresponding to the area code of the telephone number(s).<br />A copy of your business registration in Greece (extracted within the last 12 months). | 
| Toll-free prefixes: \+30 800 | Yes | Your business address. It must be an address in Greece.<br />A copy of your business registration in Greece (extracted within the last 12 months). | 

### Number portability
<a name="gr-porting"></a>



| Portability windows | Required Documents | 
| --- | --- | 
| Monday-Friday 10 AM to 12 PM CET | 1.  Last invoice <br />2.  Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.  <br />3.  Company registration certificate <br />4.  Copy of LOA signatory's photo ID/ Passport <br />5.  Documents required for the Type of Number, as listed in the previous table for ordering phone numbers    | 

## Guatemala (GT)
<a name="guatemala-requirements"></a>

### For ordering phone numbers
<a name="guatemala-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | Restrictions | 
| --- | --- | --- | --- | 
| Local telephone numbers | No |   |  | 

### Number portability
<a name="guatemala-porting"></a>

Porting is not supported.

## Guadeloupe (GP)
<a name="gp-requirements"></a>

### For ordering phone numbers
<a name="gp-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| UIFN | Yes | Your business name, address and service usage description. A global address is acceptable.  | 

### Number portability
<a name="gp-porting"></a>



| Portability windows | Required Documents | 
| --- | --- | 
| Preset UIFN times only | Service Provider Change Authorization and Designation of Agency provided by Amazon  | 

## Honduras (HN)
<a name="honduras-requirements"></a>

### For ordering phone numbers
<a name="honduras-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | Restrictions | 
| --- | --- | --- | --- | 
| National DID | No |   |  | 
| Toll-free prefixes: \+504 800 | No |   |  | 

### Number portability
<a name="honduras-porting"></a>

Porting is not supported.

## Hong Kong (HK)
<a name="hongkong-requirements"></a>

For UIFN numbers, supports standard [Regions and requirements](#uifn-requirements).

### For ordering phone numbers
<a name="hk-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Local telephone numbers: \+852 2, \+852 3 | Yes | Businesses must provide their name, address, a copy of the business registration, and a proof of address. Valid proofs of address include: third-party issued bank statements, utility bills (all issued in the previous 6 months); government documents (issued in the previous year).<br />A local address is required.  | 
| National prefixes: \+852 58 | Yes | Businesses must provide their name, address, a copy of the business registration, and a proof of address. Valid proofs of address include: third-party issued bank statements, utility bills (all issued in the previous 6 months); government documents (issued in the previous year). | 
| Toll-free prefixes: \+852 800 | Yes | Businesses must provide proof of address.Valid proofs of address include: third-party issued bank statements, utility bills (all issued in the previous 6 months).<br />A global address is acceptable. | 

### Number portability
<a name="hk-porting"></a>



| Type of Number | Portability windows | Required Documents | 
| --- | --- | --- | 
| Local telephone numbers: \+852 2, \+852 3 | N/A | 1.  Last invoice. <br />2.  Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it. <br />3.  Documents required for the Type of Number, as listed in the previous table for ordering phone numbers.   | 

## Hungary (HU)
<a name="hungary-requirements"></a>

For UIFN numbers, supports standard [Regions and requirements](#uifn-requirements).

### For ordering phone numbers
<a name="hu-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Local telephone numbers  | Yes | Your business address. It must be a local address corresponding to the area code of the telephone number(s). You must provide a copy of the business registration document (issued in the past 6 months) as proof of address.<br />A copy of the ID or passport of an authorized representative is also required. | 
| Toll-free prefixes: \+36 800 | No |  | 

### Number portability
<a name="hu-porting"></a>



| Portability windows | Required Documents | 
| --- | --- | 
| Monday-Friday 8 PM to 12 AM CET | 1.  Last invoice: must be within the last 6 months <br />2.  Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.  <br />3.  Documents required for the Type of Number, as listed in the previous table for ordering phone numbers    | 

## Iceland (IS)
<a name="iceland-requirements"></a>

For UIFN numbers, supports standard [Regions and requirements](#uifn-requirements).

### For ordering phone numbers
<a name="iceland-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Local telephone numbers | Yes | Your business address in Iceland. A copy of your business registration in Iceland.  | 
| Toll-free prefixes | No |   | 

### Number portability
<a name="iceland-porting"></a>

Porting is not supported.

## Indonesia (ID)
<a name="indonesia-requirements"></a>

### For ordering phone numbers
<a name="id-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Local telephone number prefixes: \+62 21, \+62 31, \+62 61 | Yes | Your business address, a contact name, and phone number. It must be a local address corresponding to the area code of the telephone number(s). You must also provide a description of how you plan to use the numbers. | 

### Number portability
<a name="id-porting"></a>

Not supported

## Ireland (IE)
<a name="ireland-requirements"></a>

### For ordering phone numbers
<a name="ie-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Local telephone numbers  | Yes | Your business address. It must be a local address corresponding to the area code of the telephone number(s). You must provide proof of address (such as a copy of the business registration or a utility bill). | 
| Toll-free prefixes: \+353 1800 | Yes | Your business address in Ireland and a copy of the business registration.  | 

### Number portability
<a name="ie-porting"></a>



| Portability windows | Required Documents | 
| --- | --- | 
| Monday-Friday 10 AM to 12 PM CET | 1.  Last invoice <br />2.  Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.  <br />3.  It is mandatory to provide the main telephone number on the account. <br />4.  It is mandatory to provide a Wholesale Account number.  <br />5.  Type of the line mandatory on the LOA.  <br />6.  Documents required for the Type of Number, as listed in the previous table for ordering phone numbers    | 

## Israel (IL)
<a name="il-requirements"></a>

### For ordering phone numbers
<a name="il-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| UIFN | Yes | Your business name, address and service usage description. A global address is acceptable.  | 

### Number portability
<a name="il-porting"></a>



| Portability windows | Required Documents | 
| --- | --- | 
| Preset UIFN times only | Service Provider Change Authorization and Designation of Agency provided by Amazon  | 

## Italy (IT)
<a name="italy-requirements"></a>

For UIFN numbers, supports standard [Regions and requirements](#uifn-requirements).

### For ordering phone numbers
<a name="it-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Local telephone numbers  | Yes | Your business name, address and VAT number. It must be a local address corresponding to the area code of the telephone number(s). You must provide a copy of the business registration (extracted within the last 6 months). If the address you are ordering numbers at is not listed on the business registration, you must additionally provide a proof of the address such as a utility bill.<br />You must provide the following details of an authorized representative: name and address, birth location and data, and nationality and tax code. Also provide proof of the authorized representative's identity, which can be a copy of an ID or passport. The name of the representative must appear on the business registration. | 
| Toll-free prefixes: \+39 800 | Yes | Your business name, address, and VAT number.<br /><br />You must provide the following details of an authorized representative: name and address, birth location and data, and nationality and tax code. Also provide proof of the authorized representative's identity, which can be a copy of an ID or passport.<br />A business address in the European Union is required.  | 

### Number portability
<a name="it-porting"></a>



| Portability windows | Required Documents | 
| --- | --- | 
| For local numbers: Monday-Friday 6AM to 9AM CET<br />For toll-free numbers: Monday-Friday 6AM-4PM CET | 1.  Last invoice <br />2.  Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.  <br />3.  Migration code of the requested number is mandatory. Obtain this code from the losing carrier.  <br />4.  Documents required for the Type of Number, as listed in the previous table for ordering phone numbers    | 

## Jamaica (JM)
<a name="jamaica-requirements"></a>

### For ordering phone numbers
<a name="jm-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Local telephone numbers  | Yes | An order form is required. Use the form that is provided to you when you make the request. Provide the following information:+  Your name and address <br />+  A description of the service for which the number(s) will be used <br />A global address is acceptable. | 

### Number portability
<a name="jm-porting"></a>

Porting is not supported.

## Japan (JP)
<a name="japan-requirements"></a>

For UIFN numbers, supports standard [Regions and requirements](#uifn-requirements).

### For ordering phone numbers
<a name="jp-ordering"></a>



| Supported Regions | Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | --- | 
| Asia Pacific (Tokyo) | Local telephone numbers: \+81 3, \+81 6 | Yes | Businesses must provide 3 pieces of documentation: +  **Company registration documents** (must be issued in the past 6 months). These documents must show:   The business address is in the city corresponding to the requested area code of the number.   The authorized representative of the business.   <br />+  **A copy of the personal ID or passport of the business's authorized representative**. The person must be registered on the Company Registration Documents. Valid personal ID can be government-issued IDs or passports. <br />+  **Proof of address for the business** (must be issued in the past 6 months). Valid proofs of address include: third-party issued bank statements, public utility bills; government documents; or IDs listing the submitted address, such as government-issued IDs, passports, and business registration. <br />Copies of these documents should be made into a single ZIP file. | 
| All | Local number prefixes: \+81 50 | Yes | Businesses must provide 3 pieces of documentation: +  **Company registration documents** (must be issued in the past 6 months). These documents must show:   The business address is in the city corresponding to the requested area code of the number.   The authorized representative of the business.   <br />+  **A copy of the personal ID or passport of the business's authorized representative**. The person must be registered on the Company Registration Documents. Valid personal ID can be government-issued IDs or passports. <br />+  **Proof of address for the business** (must be issued in the past 6 months). Valid proofs of address include: third-party issued bank statements, public utility bills; government documents; or IDs listing the submitted address, such as government-issued IDs, passports, and business registration. <br />Copies of these documents should be made into a single ZIP file. | 
| All | Toll-free prefixes: \+81 120, \+81 800 | Yes | Businesses must provide the following documentation: +  **Company registration documents** (must be issued in the past 6 months). These documents must show:    The business address. A global address is acceptable.   The authorized representative of the business.   <br />+  **A copy of the personal ID or passport of the business's authorized representative**. The person must be registered on the Company Registration Documents. Valid personal ID can be government-issued IDs and passports.  <br />Copies of these documents should be made into a single ZIP file. | 

### Number portability
<a name="jp-porting"></a>



| Supported regions | Portability windows | Required Documents | 
| --- | --- | --- | 
| All for Toll-free prefixes: \+81 120, \+81 800 | Typically the 1st and 15th of the following month. | 1.  Last invoice <br />2.  Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.  <br />3.  Documents required per Type of Number as listed in the previous table for ordering numbers  Submit an Support ticket to verify the portability of your number(s). | 
| Asia Pacific (Tokyo) for Local telephone numbers: \+81 3, \+81 6 | Typically the 1st and 15th of the following month. | 1.  Last invoice <br />2.  Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.  <br />3.  Documents required per Type of Number as listed in the previous table for ordering numbers  Submit an Support ticket to verify the portability of your number(s). | 

## Latvia (LV)
<a name="latvia-requirements"></a>

For UIFN numbers, supports standard [Regions and requirements](#uifn-requirements).

### For ordering phone numbers
<a name="lv-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Toll-free prefixes: \+371 80 | Yes | Businesses must provide a copy of the business registration, along with proof of address within Latvia (issued in the past 6 months).<br /> Valid forms of proof:+  Business Registration <br />+  Third-party issued bank statement <br />+  Public utility bill showing regular use <br />+  Lease Agreement <br />+  Government documents  | 
| National prefixes: \+371 6 | Yes | Businesses must provide proof of address within Latvia (issued in the past 6 months).<br /> Valid forms of proof:+  Business Registration <br />+  Third-party issued bank statement <br />+  Public utility bill showing regular use <br />+  Lease Agreement <br />+  Government documents  | 

### Number portability
<a name="lv-porting"></a>



| Portability windows | Required Documents | 
| --- | --- | 
| Monday-Friday 10 AM to 12 PM CET | 1.  Last invoice <br />2.  Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.  <br />3.  Documents required for the Type of Number, as listed in the previous table for ordering phone numbers    | 

## Lithuania (LT)
<a name="lithuania-requirements"></a>

For UIFN numbers, supports standard [Regions and requirements](#uifn-requirements).

### For ordering phone numbers
<a name="lt-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Local telephone numbers  | Yes | Your business address. It must be a local address corresponding to the area code of the telephone number(s). | 
| Toll-free prefixes: \+370 800 | Yes | Your business address in the country. | 

### Number portability
<a name="lt-porting"></a>



| Portability windows | Required Documents | 
| --- | --- | 
| Monday-Friday 10 AM to 12 PM CET | 1.   Last invoice <br />2.  Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.  <br />3.   VAT number and local address is needed on the LOA. <br />4.  Documents required for the Type of Number, as listed in the previous table for ordering phone numbers    | 

## Luxembourg (LU)
<a name="luxembourg-requirements"></a>

For UIFN numbers, supports standard [Regions and requirements](#uifn-requirements).

### For ordering phone numbers
<a name="lu-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Local and national telephone numbers: \+352 2 | Yes | An address in Luxembourg is required. A copy of the business registration.<br />A contact phone number. | 
| Toll-free prefixes: \+352 800 | Yes | Your business name and address. A global address is acceptable.<br />A contact phone number. | 

### Number portability
<a name="lu-porting"></a>



| Portability windows | Required Documents | 
| --- | --- | 
| Monday-Friday 10 AM to 12 PM CET | 1.  Last invoice <br />2.  Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.  <br />3.  You must provide the account number from the Main Losing Carrier to which the requested DID is assigned. <br />4.  Documents required for the Type of Number, as listed in the previous table for ordering phone numbers    | 

## Macao (MO)
<a name="mo-requirements"></a>

### For ordering phone numbers
<a name="mo-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| UIFN | Yes | Your business name, address and service usage description. A global address is acceptable.  | 

### Number portability
<a name="mo-porting"></a>



| Portability windows | Required Documents | 
| --- | --- | 
| Preset UIFN times only | Service Provider Change Authorization and Designation of Agency provided by Amazon  | 

## North Macedonia (MK)
<a name="mk-requirements"></a>

### For ordering phone numbers
<a name="mk-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| UIFN | Yes | Your business name, address and service usage description. A global address is acceptable.  | 

### Number portability
<a name="mk-porting"></a>



| Portability windows | Required Documents | 
| --- | --- | 
| Preset UIFN times only | Service Provider Change Authorization and Designation of Agency provided by Amazon  | 

## Malaysia (MY)
<a name="malaysia-requirements"></a>

### For ordering phone numbers
<a name="my-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Local telephone numbers  | Yes | 1.  Your business address. It must be a local address corresponding to the area code of the telephone number(s). <br />2.  Business Registration Documentation.  <br />3.  An order form, which must include a name, address, contact person and a phone number. Use the form that is provided to you when you make the request.  | 
| Toll-free prefixes: \+60 1800 | Yes | Business Registration Documentation. Your business address. A global address is acceptable. | 

### Number portability
<a name="my-porting"></a>

Not supported

## Malta (MT)
<a name="mt-requirements"></a>

### For ordering phone numbers
<a name="mt-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| UIFN | Yes | Your business name, address and service usage description. A global address is acceptable.  | 

### Number portability
<a name="mt-porting"></a>



| Portability windows | Required Documents | 
| --- | --- | 
| Preset UIFN times only | Service Provider Change Authorization and Designation of Agency provided by Amazon  | 

## Martinique (MQ)
<a name="mq-requirements"></a>

### For ordering phone numbers
<a name="mq-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| UIFN | Yes | Your business name, address and service usage description. A global address is acceptable.  | 

### Number portability
<a name="mq-porting"></a>



| Portability windows | Required Documents | 
| --- | --- | 
| Preset UIFN times only | Service Provider Change Authorization and Designation of Agency provided by Amazon  | 

## Mayotte (YT)
<a name="yt-requirements"></a>

### For ordering phone numbers
<a name="yt-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| UIFN | Yes | Your business name, address and service usage description. A global address is acceptable.  | 

### Number portability
<a name="yt-porting"></a>



| Portability windows | Required Documents | 
| --- | --- | 
| Preset UIFN times only | Service Provider Change Authorization and Designation of Agency provided by Amazon  | 

## Mexico (MX)
<a name="mexico-requirements"></a>

### For ordering phone numbers
<a name="mx-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Local telephone numbers  | No |  | 
| Toll-free prefixes: \+52 800 | No |  | 

### Number portability
<a name="mx-porting"></a>



| Portability windows | Required Documents | 
| --- | --- | 
| Monday-Friday 10 AM to 12 PM CET or 2 PM to 4 PM CET | 1.  Last invoice  <br />2.  Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.  <br />3.  Copy of a representative's photo ID  <br />4.  Copy of local business registration   | 

## Monaco (MC)
<a name="mc-requirements"></a>

### For ordering phone numbers
<a name="mc-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| UIFN | Yes | Your business name, address and service usage description. A global address is acceptable.  | 

### Number portability
<a name="mc-porting"></a>



| Portability windows | Required Documents | 
| --- | --- | 
| Preset UIFN times only | Service Provider Change Authorization and Designation of Agency provided by Amazon  | 

## New Zealand (NZ)
<a name="new-zealand-requirements"></a>

For UIFN numbers, supports standard [Regions and requirements](#uifn-requirements).

### For ordering phone numbers
<a name="nz-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Local telephone numbers  | No |  | 
| Toll-free prefixes: \+64 800 | No |  | 

### Number portability
<a name="nz-porting"></a>



| Portability windows | Required Documents | 
| --- | --- | 
| Monday-Friday 8 AM to 3 PM NZT | 1.   Last invoice <br />2.  Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.  <br />3.  Wholesale account number of the phone number from the current carrier.    | 

## Netherlands (NL)
<a name="netherlands-requirements"></a>

For UIFN numbers, supports standard [Regions and requirements](#uifn-requirements).

### For ordering phone numbers
<a name="nl-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Local telephone numbers  | Yes | Your business address. It must be a local address corresponding to the area code of the telephone number(s). | 
| Toll-free prefixes: \+31 800 | Yes | An order form is required. Use the form that is provided to you when you make the request. Provide the following information: +  Your name and address. <br />+  A description of the service for which the number will be used. <br />A global address is acceptable.<br />Estimated lead time from order to activation is 6 weeks. | 
| National prefixes: \+31 85 | Yes | Your business address in the country. | 
| National prefixes: \+31 88 | Yes | You must obtain the number directly from the local regulator and then provide your number assignment certificate to Connect Customer for number activation. Details about the process are provided when you make the request. | 

### Number portability
<a name="nl-porting"></a>



| Portability windows | Required Documents | 
| --- | --- | 
| Monday-Friday 10 AM to 12 PM CET | 1.  Last invoice <br />2.  Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.  <br />3.  Documents required for the Type of Number, as listed in the previous table for ordering phone numbers    | 

## Nicaragua (NI)
<a name="nicaragua-requirements"></a>

### For ordering phone numbers
<a name="nicaragua-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Mobile prefixes: \+505 (7)  | No | N/A | 

## Nigeria (NG)
<a name="nigeria-requirements"></a>

### For ordering phone numbers
<a name="ng-ordering"></a>



| Supported Regions | Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | --- | 
| Africa (Cape Town) | Local telephone numbers | Yes | Businesses must provide a copy of business registration containing a proof of address.<br />Valid proofs of address include: third-party issued bank statements, utility bills (all issued in the previous 6 months); government documents (issued in the previous year).<br />The business address must be inside Nigeria. | 

### Number portability
<a name="ng-porting"></a>

Not supported

## Norway (NO)
<a name="norway-requirements"></a>

### For ordering phone numbers
<a name="no-ordering"></a>




- ** Europe (Frankfurt) Europe (London)**
  - **Type of Number:** Local telephone numbers:  / **Are there ID requirements?:** Yes / **Acceptable Identification:** Your business address in Norway, street code, municipality code, and company organization number. <br />Norwegian business registration as proof of address.
  - **Type of Number:** Toll-free prefixes: \+47 800 / **Are there ID requirements?:** Yes / **Acceptable Identification:** Your business address in Norway, street code, municipality code, and company organization number. <br />Norwegian business registration as proof of address.
  - **Type of Number:** National prefixes: \+47 81, \+47 85 / **Are there ID requirements?:** Yes / **Acceptable Identification:** Your business address in Norway, street code, municipality code, and company organization number. <br />Norwegian business registration as proof of address.



Numbers are available to businesses only, not individuals. The DID type is Landline, instead of Geographic. This is because all formerly geographic numbers are now classified as landline, and do not have a geographic zone.

### Number portability
<a name="no-porting"></a>



| Supported Regions | Portability windows | Required Documents | 
| --- | --- | --- | 
| Europe (Frankfurt) <br />Europe (London) | Monday-Friday 10 AM to 12 PM CET | 1.  Last invoice <br />2.  Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.  <br />3.  Documents required for the Type of Number, as listed in the previous table for ordering phone numbers    | 

## Panama (PA)
<a name="panama-requirements"></a>

### For ordering phone numbers
<a name="pa-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Local telephone numbers: | No |  | 
| Toll-free prefixes: \+507 800 | Yes | Your business address.<br />You can have a maximum of 5 Panama toll-free numbers per business name.<br />A global address is acceptable | 

### Number portability
<a name="pa-porting"></a>



| Portability windows | Required Documents | 
| --- | --- | 
| Monday-Friday 12 AM to 2 AM PST | **For porting local numbers**:1.  Last invoice and proof of payment <br />2.  Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.  <br />3.  Copy of legal representative's photo ID <br />4.  Copy of local business registration <br />**For porting toll-free numbers**:1.  Transfer Request <br />2.  Proof of contract termination with the current provider, with a defined disconnection date within at least 14 days. <br />3.  Documents required for the Type of Number, as listed in the previous table for ordering phone numbers.  | 

## Peru (PE)
<a name="peru-requirements"></a>

For UIFN numbers, supports standard [Regions and requirements](#uifn-requirements).

### For ordering phone numbers
<a name="pe-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Local telephone numbers  | No |  | 
| Toll-free prefixes: \+51 800 | No |  | 

### Number portability
<a name="pe-porting"></a>



| Portability windows | Required Documents | 
| --- | --- | 
| Monday-Friday 10 PM to 4 AM PST |  1.  Last invoice <br />2.  Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.  <br />3.  Copy of legal representative's photo ID <br />4.  Copy of local business registration   | 

## Philippines (PH)
<a name="ph-requirements"></a>

### For ordering phone numbers
<a name="ph-ordering"></a>



| Type of Number | Are there ID requirements? | Agent location | Acceptable Identification | 
| --- | --- | --- | --- | 
| Local telephone numbers: \+63 2 | Yes | The agent must be located within the Philippines. | +  Your business address (in the Manila Metro Region). <br />+  A copy of your Philippines business registration certificate. <br />+  If the business is registered outside of the Manila Metro Region, proof of a location in Manila Metro (such as a utility invoice no older than 6 months).   | 
| Toll-free prefixes:\+63 1800 | Yes | The agent must be located within the Philippines. | +  Your business address in the Philippines. <br />+  A copy of your Philippines business registration certificate.   | 
| UIFN | Yes | N/A | Your business name, address and service usage description. A global address is acceptable.  | 

### Coverage limitations
<a name="ph-limitations"></a>
+ TFN : National reachability only from: Globe network

### Number portability
<a name="ph-porting"></a>



| Portability windows | Required Documents | 
| --- | --- | 
| Preset UIFN times only | Service Provider Change Authorization and Designation of Agency provided by Amazon  | 

## Poland (PL)
<a name="poland-requirements"></a>

### For ordering phone numbers
<a name="pl-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Local telephone numbers  | Yes | Your business name, address and tax number (NIP). It must be a local address corresponding to the area code of the telephone number(s). You must provide a copy of the business registration as proof of the address. | 
| Toll-free prefixes: \+48 800 | Yes | Your business name, address and tax number (NIP).<br />An address in Poland is required. | 

### Number portability
<a name="pl-porting"></a>



| Portability windows | Required Documents | 
| --- | --- | 
| Monday-Friday 12 AM CET | 1.  Last invoice <br />2.  Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.  <br />3.  Documents required for the Type of Number, as listed in the previous table for ordering phone numbers    | 

## Portugal (PT)
<a name="portugal-requirements"></a>

For UIFN numbers, supports standard [Regions and requirements](#uifn-requirements).

### For ordering phone numbers
<a name="pt-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Local telephone numbers | Yes | Your business address. It must be a local address corresponding to the area code of the telephone number(s). <br />Your tax ID (NIF). <br /> You must also submit the required proof of Telecom services being provided at the address. | 
| National prefixes: \+351 30 | Yes | Your business address in Portugal. You must also submit the required proof of Telecom services being provided at the address. | 
| Toll-free prefixes: \+351 800 | Yes | Your business address, your tax ID, and a copy of the business registration. A business address in the European Union is required.  | 

### Number portability
<a name="pt-porting"></a>



| Portability windows | Required Documents | 
| --- | --- | 
| Monday-Friday 10 AM to 12 PM CET | 1.   Last invoice <br />2.  Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.  <br />3.  CVP (Código de Validação de Portabilidade) of the requested number is mandatory. Obtain this code from the losing carrier. <br />4.  Copy of legal representative's photo ID <br />5.  Business registration (Certidão de Registo Comercial) <br />6.  Documents required per Type of Number as listed in the previous table for ordering numbers    | 

## Puerto Rico (PR)
<a name="puerto-rico-requirements"></a>

### For ordering phone numbers
<a name="pr-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Local telephone numbers: \+1 787, \+1 939 | No |  | 
| Toll-free prefixes: \+1 800 | No |  | 

### Number portability
<a name="pr-porting"></a>



| Portability windows | Required Documents | 
| --- | --- | 
| Monday-Friday 10 AM to 12 PM PST | 1.  Last invoice  <br />2.  Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.    | 

## Reunion (RE)
<a name="re-requirements"></a>

### For ordering phone numbers
<a name="re-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| UIFN | Yes | Your business name, address and service usage description. A global address is acceptable.  | 

### Number portability
<a name="re-porting"></a>



| Portability windows | Required Documents | 
| --- | --- | 
| Preset UIFN times only | Service Provider Change Authorization and Designation of Agency provided by Amazon  | 

## Romania (RO)
<a name="romania-requirements"></a>

For UIFN numbers, supports standard [Regions and requirements](#uifn-requirements).

### For ordering phone numbers
<a name="ro-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Local telephone numbers:  | Yes | Your address and proof of address. It must be a local address corresponding to the area code of the telephone number(s). | 
| Toll-free prefixes: \+40 800 | No |  | 
| National prefixes: \+40 376 | No |  | 

### Number portability
<a name="ro-porting"></a>



| Portability windows | Required Documents | 
| --- | --- | 
| Monday-Friday 10 AM to 12 PM PST | 1.  Last invoice <br />2.  Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.  <br />3.  Documents required for the Type of Number, as listed in the previous table for ordering phone numbers    | 

## Saba (BQ)
<a name="saba-requirements"></a>

### For ordering phone numbers
<a name="bq-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Local telephone numbers: \+599 4 | Yes | An order form is required. Use the form that is provided to you when you make the request. Provide the following information:+  Your name and address <br />+  A description of the service for which the number(s) will be used <br />A global address is acceptable. | 

### Number portability
<a name="bq-porting"></a>

Porting is not supported.

## Saint Pierre and Miquelon (PM)
<a name="pm-requirements"></a>

### For ordering phone numbers
<a name="pm-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| UIFN | Yes | Your business name, address and service usage description. A global address is acceptable.  | 

### Number portability
<a name="pm-porting"></a>



| Portability windows | Required Documents | 
| --- | --- | 
| Preset UIFN times only | Service Provider Change Authorization and Designation of Agency provided by Amazon  | 

## Serbia (RS)
<a name="serbia-requirements"></a>

### For ordering phone numbers
<a name="rs-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Local telephone numbers | Yes | Your business name, address and service usage description. A global address is acceptable. | 
| Toll-free prefixes | No |   | 

### Number portability
<a name="rs-porting"></a>

Not supported

## Saint Lucia (LC)
<a name="saintmartin-requirements"></a>

### For ordering phone numbers
<a name="mf-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Local telephone numbers  | Yes | An order form is required. Use the form that is provided to you when you make the request. Provide the following information:+  Your name and address <br />+  A description of the service for which the number(s) will be used <br />A global address is acceptable. | 

### Number portability
<a name="jm-porting"></a>

Porting is not supported.

## Saint Martin (MF)
<a name="saintmartin-requirements"></a>

### For ordering phone numbers
<a name="mf-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Local telephone numbers: \+1 758 | Yes | An order form is required. Use the form that is provided to you when you make the request. Provide the following information:+  Your name and address <br />+  A description of the service for which the number(s) will be used <br />A global address is acceptable. | 

### Number portability
<a name="mf-porting"></a>

Porting is not supported.

## Singapore (SG)
<a name="singapore-requirements"></a>

For UIFN numbers, supports standard [Regions and requirements](#uifn-requirements).

### For ordering phone numbers
<a name="sg-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| National prefixes: \+65 31 and \+65 6 | Yes | Address required in country.<br />Documents required for company: Company registration documents | 
| Toll-free prefixes: \+65 1800 | Yes | Your business address.<br />A global address is acceptable.<br />Documents required for company: Company registration documents | 

### Number portability
<a name="sg-porting"></a>



| Type of number | Portability windows | Required Documents | 
| --- | --- | --- | 
| National prefixes: \+65 6 | Monday-Friday 9 AM to 5 PM SGT | 1.  Last invoice <br />2.  Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.  <br />3.  List of Port in Numbers   | 
| Toll-free prefixes: \+65 1800 | Monday-Friday 9 AM to 5 PM SGT | 1.  Last invoice <br />2.  Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.  <br />3.  Company registration documents <br />4.  List of Port in Numbers   | 

## Sint Eustatius (BQ)
<a name="sinteustatius-requirements"></a>

### For ordering phone numbers
<a name="bq-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Local telephone numbers: \+599 3 | Yes | An order form is required. Use the form that is provided to you when you make the request. Provide the following information:+  Your name and address <br />+  A description of the service for which the number(s) will be used <br />A global address is acceptable. | 

### Number portability
<a name="bq-porting"></a>

Porting is not supported.

## Sint Maarten (SX)
<a name="sintmaarten-requirements"></a>

### For ordering phone numbers
<a name="sx-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Local telephone numbers: \+1 721 | Yes | An order form is required. Use the form that is provided to you when you make the request. Provide the following information:+  Your name and address <br />+  A description of the service for which the number(s) will be used <br />A global address is acceptable. | 

### Number portability
<a name="sx-porting"></a>

Porting is not supported.

## Slovakia (SK)
<a name="slovakia-requirements"></a>

For UIFN numbers, supports standard [Regions and requirements](#uifn-requirements).

### For ordering phone numbers
<a name="sk-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Local telephone numbers  | Yes | Your business address. It must be a local address corresponding to the area code of the telephone number(s). | 
| Toll-free prefixes: \+421 800 | No |  | 

### Number portability
<a name="sk-porting"></a>



| Portability windows | Required Documents | 
| --- | --- | 
| Monday-Friday 10 AM to 12 PM CET | 1.  Last invoice <br />2.  Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.  <br />3.  Documents required for the Type of Number, as listed in the previous table for ordering phone numbers    | 

## Slovenia (SI)
<a name="slovenia-requirements"></a>

For UIFN numbers, supports standard [Regions and requirements](#uifn-requirements).

### For ordering phone numbers
<a name="si-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Local telephone numbers  | Yes | Your business address. It must be a local address corresponding to the area code of the telephone number(s). | 
| Toll-free prefixes: \+386 80 | No |  | 
| National prefixes: \+386 82 | Yes | An address in Slovenia is required. | 

### Number portability
<a name="si-porting"></a>



| Portability windows | Required Documents | 
| --- | --- | 
| Monday-Friday 10 AM to 12 PM CET | 1.  Last invoice <br />2.  Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.  <br />3.  Documents required for the Type of Number, as listed in the previous table for ordering phone numbers    | 

## South Africa (ZA)
<a name="southafrica-requirements"></a>

For UIFN numbers, supports standard [Regions and requirements](#uifn-requirements).

### For ordering phone numbers
<a name="za-ordering"></a>




- **Africa (Cape Town) **
  - **Type of Number:** Local numbers:  / **Are there ID requirements?:** Yes / **Acceptable Identification:** Your business address. It must be a local address corresponding to the area code of the telephone number(s). Your Tax ID.
  - **Type of Number:** Mobile numbers: / **Are there ID requirements?:** Yes / **Acceptable Identification:** Your business address in South Africa and proof of address such as one of the following documents:+  Excerpt from the commercial register showing the South Africa address <br />+  Utility bill <br />+  Tax notice <br />+  Rent receipt <br />+  Title deed 
  - **Type of Number:** Toll-free prefixes: \+27 80 / **Are there ID requirements?:** Yes / **Acceptable Identification:** Your business address in South Africa, along with your tax ID, and a service description.
  - **Type of Number:** Shared-Cost prefixes: \+27 860, \+27 861 / **Are there ID requirements?:** Yes / **Acceptable Identification:** Your business address in South Africa, along with your tax ID, and a service description.



### Number portability
<a name="za-porting"></a>



| Supported Regions | Portability windows | Required Documents | 
| --- | --- | --- | 
| Africa (Cape Town) | Monday - Friday 5 PM to 8 PM SAST | 1.  Last invoice. <br />2.  Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it. <br />3.  Documents required for the Type of Number, as listed in the previous table for ordering phone numbers.   | 

## South Korea (KR)
<a name="southkorea-requirements"></a>

**Note**  
Ordering and porting numbers in South Korea takes longer than most other countries because of extra steps related to Regulator review, and because the many of the steps must be performed in Korean. For more information about ordering and porting numbers in South Korea, see [Guidelines for porting phone numbers to your Connect Customer project in South Korea](porting-numbers-sk.md).

For UIFN numbers, supports standard [Regions and requirements](#uifn-requirements).

### For ordering phone numbers
<a name="kr-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| VoIP prefixes numbers: \+82 70 | Yes | Local customers should provide a copy of their **business (tax office) registration certificate**, which is issued by local tax authorities and shows the company's registered address.<br />Submit an Support ticket to verify the documents for new number(s) ordering. | 
| Representative numbers: \+82 15, \+82 16 | Yes | Representative number order form is required. Use the form that is provided to you when you make the request. Along with this form, the following documents are required:+  Local customers should provide a copy of their **business (tax office) registration certificate**, which is issued by local tax authorities and shows the company's registered address. <br />Submit an Support ticket to verify the documents for new number(s) ordering. | 
| Toll-free prefixes: \+82 80 | Yes | Your business address in South Korea.<br />Local customers should provide a copy of their **business (tax office) registration certificate**, which is issued by local tax authorities and shows the company's registered address.<br />Submit an Support ticket to verify the documents for new number(s) ordering.<br />Submit an Support ticket to order a new number. | 
| Geographic Prefixes: \+82 2 | Yes (through Porting) | Same as for VOIP numbers, but the provided business registration document should reference a physical location associated with \+822 (Seoul) zone.<br />But if new local numbers are needed due to the Korean regulations requiring new local numbers to be physically installed as legacy services, we recommend you pre-plan migrations and make sure that you request numbers with existing providers that have a minimum of 6 months of physical installation of the number.<br />Connect Customer can support migration of a large number of DIDs, and can port numbers older than 6 months directly to Connect Customer. | 

### Number portability
<a name="kr-porting"></a>



| Type of number | Portability windows | Required documents | 
| --- | --- | --- | 
| Geographic Prefixes: \+82 2 (any \+82 number other than \+821, \+825, \+827, \+82308) | Monday-Friday 9 AM to 6 PM KST | New SIP Order Form and SIP Port Form for the existing number(s). Use the forms that are provided to you when you make the request. Documents must be signed by a company employee whose month and year of birth are noted, and the company stamp must be applied. Along with these forms the following documents are required:1.  Korean Business Certificate within 6 months. The certificate must match the geographic zone <br />2.  Personal ID for person signing the form <br />3.  Certificate of Seal Impression <br />Submit an Support ticket to verify the portability of your number(s). | 
| National Prefixes: \+82 50 | Monday-Friday 9 AM to 6 PM KST | New SIP Order Form and SIP Port Form for the existing number(s). Use the forms that are provided to you when you make the request. Documents must be signed by a company employee whose month and year of birth are noted, and the company stamp must be applied. Along with these forms the following documents are required:1.  Korean Business Certificate within 6 months. The certificate must match the geographic zone <br />2.  Personal ID for person signing the form <br />3.  Certificate of Seal Impression <br />Submit an Support ticket to verify the portability of your number(s). | 
| Representative numbers: \+82 15, \+82 16 | Monday-Friday 9 AM to 6 PM KST | RN/TFN change form is required. Use the form that is provided to you when you make the request. Along with this form the following documents are required:1.  Copy of the company certified registration within 6 months  <br />Submit an Support ticket to verify the portability of your number(s). | 
| Toll-free prefixes: \+82 80 | Monday-Friday 9 AM to 6 PM KST | RN/TFN change form required. Use the form that is provided to you when you make the request. Along with this form the following documents are required:1.  Copy of the company certified registration within 6 months  <br />Submit an Support ticket to verify the documents for new number(s) ordering. | 
| VoIP prefixes numbers: \+82 70 | Monday-Friday 9 AM to 6 PM KST | Effectively, callforward to another \+8270 is possible.<br />New SIP Order Form and SIP Port Form for the existing number(s). Use the forms that are provided to you when you make the request. Documents must be signed by a company employee whose month and year of birth are noted, and the company stamp must be applied. Along with these forms the following documents are required:1.  Korean Business Certificate within 6 months. The certificate must match the geographic zone. <br />2.  Personal ID for person signing the form. <br />3.  Certificate of Seal Impression <br />Submit an Support ticket to verify the portability of your number(s). | 

## Spain (ES)
<a name="spain-requirements"></a>

For UIFN numbers, supports standard [Regions and requirements](#uifn-requirements).

### For ordering phone numbers
<a name="es-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Local telephone numbers  | Yes | Your business address in Spain in the relevant geographic zone, and your company tax ID. A copy of the business registration (Agencia Tributaria or Registro Mercantil). If the address on the business registration is different than the address provided for the telephone numbers, you must also provide a proof of address. | 
| Toll-free prefixes: \+34 900 | No |  | 

### Number portability
<a name="es-porting"></a>



| Portability windows | Required Documents | 
| --- | --- | 
| Monday-Friday 10 AM to 12 PM CET | 1.   Last invoice <br />2.  Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.  <br />3.  CIF/NIF (VAT number) <br />4.  Documents required for the Type of Number, as listed in the previous table for ordering phone numbers    | 

## Sweden (SE)
<a name="sweden-requirements"></a>

### For ordering phone numbers
<a name="se-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Local telephone numbers | Yes | Your business address in Sweden, your VAT number, and a copy of the business registration. | 
| National prefixes: \+46 77 and \+46 10 | Yes | Your business address in Sweden, your VAT number, and a copy of the business registration. | 
| Mobile prefixes: \+46 766 | No |   | 
| Toll-free prefixes: \+46 20 | Yes | Your business address in the European Union, your VAT number, and a copy of the business registration. | 

### Number portability
<a name="se-porting"></a>

Number portability is not available for \+46 77 numbers.



| Portability windows | Required Documents | 
| --- | --- | 
| Monday-Friday 10 AM to 12 PM CET | 1.   Last invoice <br />2.  Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.  <br />3.  Your tax number has to be provided. A Swedish organization number usually contains 12 digits, starting with **16** if it is from a company, or **19** or **20** if it's personal. <br />4.  Documents required for the Type of Number, as listed in the previous table for ordering phone numbers    | 

## Switzerland (CH)
<a name="switzerland-requirements"></a>

For UIFN numbers, supports standard [Regions and requirements](#uifn-requirements).

### For ordering phone numbers
<a name="ch-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Local telephone numbers  | Yes | Your business address in the country. A copy of your business registration and a proof of address. | 
| Toll-free prefixes: \+41 800 | Yes | Your business address and a copy of business registration.<br />A global address is acceptable.  | 

### Number portability
<a name="ch-porting"></a>



| Portability windows | Required Documents | 
| --- | --- | 
| Monday-Friday 10 AM to 12 PM CET | 1.  Last invoice <br />2.  Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.  <br />3.  Documents required for the Type of Number, as listed in the previous table for ordering phone numbers  <br />4.  Proof of address <br />5.  Company registration   | 

## Taiwan (TW)
<a name="tw-requirements"></a>

### For ordering phone numbers
<a name="tw-ordering"></a>

For UIFN numbers, supports standard [Regions and requirements](#uifn-requirements).

## Thailand (TH)
<a name="thailand-requirements"></a>

For UIFN numbers, supports standard [Regions and requirements](#uifn-requirements).

### For ordering phone numbers
<a name="th-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | Restrictions | 
| --- | --- | --- | --- | 
| Local telephone numbers  | Yes | **For business address inside Thailand**: Business must provide a copy of the ID of a company authorized representative and company certificate.<br />**For business address outside of Thailand**: Proof of business address and proof of ID, such as the business registration. Also, a copy of the ID or passport of an authorized representative. | International caller ID is not guaranteed. | 
| Toll-free prefixes: \+66 1800 | Yes | Proof of business address and proof of ID, such as the business registration. Also, a copy of the ID or passport of an authorized representative.<br />The address cannot be in Thailand. |  | 

### Number portability (Re-Routing)
<a name="th-porting"></a>



| Type of Number | Portability windows | Required Documents | 
| --- | --- | --- | 
| Local telephone numbers | Monday-Friday 9 AM to 5 PM ICT | The business address must be in Thailand1.  Complete the form provided with contact name, contact phone number and contact email address. <br />2.  Last invoice <br />3.  Copy of company affidavit of end user (not over than 90 days from the date of issue) <br />4.  Copy of authorized director ID with signature <br />5.  Copy of Authorization representative ID with signature  | 

**Additional requirements for Thailand**: See [Things to know about Thailand number porting](porting-numbers-th.md).

## Trinidad and Tobago (TT)
<a name="trinidad-requirements"></a>

### For ordering phone numbers
<a name="tt-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Local telephone numbers: \+1 868 | Yes | An order form is required. Use the form that is provided to you when you make the request. Provide the following information:+  Your name and address <br />+  A description of the service for which the number(s) will be used <br />A global address is acceptable. | 

### Number portability
<a name="tt-porting"></a>

Porting is not supported.

## Turks and Caicos (TC)
<a name="turks-requirements"></a>

### For ordering phone numbers
<a name="tc-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Local telephone numbers: \+1 649 | Yes | An order form is required. Use the form that is provided to you when you make the request. Provide the following information:+  Your name and address <br />+  A description of the service for which the number(s) will be used <br />A global address is acceptable. | 

### Number portability
<a name="tc-porting"></a>

Porting is not supported.

## Uganda (UG)
<a name="uganda-requirements"></a>

### For ordering phone numbers
<a name="ug-ordering"></a>




- ** Africa (Cape Town) **
  - **Type of Number:** Local telephone numbers / **Are there ID requirements?:** Yes / **Acceptable Identification:** Businesses must provide a copy of business registration containing a proof of address.<br />Valid proofs of address include: third-party issued bank statements, utility bills (all issued in the previous 6 months); government documents (issued in the previous year). <br />The business address must be inside of Uganda.
  - **Type of Number:** Toll-free prefixes / **Are there ID requirements?:** No / **Acceptable Identification:** 



### Number portability
<a name="ug-porting"></a>

Not supported

## United Kingdom (GB)
<a name="unitedkingdom-requirements"></a>

For UIFN numbers, supports standard [Regions and requirements](#uifn-requirements).

### For ordering phone numbers
<a name="gb-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Local telephone numbers: \+44 1, \+44 2 | No | A local address might be required for number orders in certain area codes.  | 
| Mobile prefixes: \+44 7 | No |  | 
| Toll-free prefixes: \+44 800, \+44 808 | No |  | 
| National prefixes: \+44 33, \+44 84 | No |  | 

### Number portability
<a name="gb-porting"></a>



| Portability windows | Required Documents | 
| --- | --- | 
| For local (geographic) numbers: Monday-Friday 9AM to 11AM GMT<br />For non-geographic (national, toll-free) numbers: Monday-Friday 9AM to 11AM GMT or 0AM to 4AM GMT | 1.  Last invoice <br />2.  Site address in the UK for local numbers. <br />3.  Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.  When porting \+44 300 numbers, additional documents might be required to prove you are a public sector or non-profit body. | 

## United States (US)
<a name="us-requirements"></a>

### For ordering phone numbers
<a name="us-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Local telephone numbers  | No |   | 
| Toll-free prefixes  | No |  | 

### Number portability
<a name="us-porting"></a>



| Portability windows | Required Documents | 
| --- | --- | 
| Monday-Friday 7 AM to 5PM CST | 1.  Last invoice <br />2.  Letter of Authorization (LOA): When you request porting services, we will provide you with a country-specific LOA template and explain how to complete it.    | 

## Uruguay (UY)
<a name="uy-requirements"></a>

### For ordering phone numbers
<a name="uy-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| UIFN | Yes | Your business name, address and service usage description. A global address is acceptable.  | 

### Number portability
<a name="uy-porting"></a>



| Portability windows | Required Documents | 
| --- | --- | 
| Preset UIFN times only | Service Provider Change Authorization and Designation of Agency provided by Amazon  | 

## Venezuela (VE)
<a name="venezuela-requirements"></a>

### For ordering phone numbers
<a name="ve-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| Local telephone numbers\*\* | No | Not applicable | 
| Toll-free prefixes | No | Not applicable | 

**\*\*National reachability partial** — We offer national inbound reachability with the following local carriers:
+ CANTV fixed network
+ Movilnet (mobile network)
+ Telefonica-Movistar (fixed and mobile network)

At the moment, we don't offer inbound national recheabiliy with Digitel (fixed and mobile network).

### Number portability
<a name="ve-porting"></a>

Porting is not supported.

## Vietnam (VN)
<a name="vietnam-requirements"></a>

### For ordering phone numbers
<a name="vn-ordering"></a>



| Type of Number | Are there ID requirements? | Agent Location | Acceptable Identification | 
| --- | --- | --- | --- | 
| Local telephone numbers | Yes | The agent must be located within Vietnam. | Vietnamese phone numbers are available through our telephony partner. Contact your AWS account team to begin the onboarding process. | 
| Toll-free prefixes: \+84 1800, \+84 1900 | Yes | The agent must be located within Vietnam. | Vietnamese phone numbers are available through our telephony partner. Contact your AWS account team to begin the onboarding process. | 

**Additional requirements for Vietnam**
+ **Agent physical presence** – The telephony partner requires that agents who use Vietnamese phone numbers are physically located in Vietnam. Configure IP-based access restrictions to meet this requirement.
+ **Authentication profiles (preview)** – If you use Vietnam telephony, configure authentication profiles for IP-based access control. This feature is in preview, and onboarding takes as much as 3 weeks. Contact your Solutions Architect, Technical Account Manager (TAM), or AWS Support to request access before you begin the Vietnam onboarding process. For more information, see [Set IP address restrictions and session timeouts in Connect Customer](authentication-profiles.md).

### Number portability
<a name="vn-porting"></a>

Porting is not supported.

## UIFN requirements
<a name="uifn-requirements"></a>

### For ordering phone numbers
<a name="uifn-ordering"></a>



| Type of Number | Are there ID requirements? | Acceptable Identification | 
| --- | --- | --- | 
| UIFN | Yes | Your business name, address and service usage description. A global address is acceptable.  | 

### Number portability
<a name="uifn-porting"></a>



| Portability windows | Required Documents | 
| --- | --- | 
| Preset UIFN times only | Service Provider Change Authorization and Designation of Agency provided by Amazon  |