# Languages supported by Connect Customer features
<a name="supported-languages"></a>

This topic lists Connect Customer features and which languages they support.

**Topics**
+ [AI features](#supported-languages-contact-lens)
+ [Contact Control Panel](#supported-languages-ccp)
+ [Chat message content](#supported-languages-chat)
+ [Quick responses](#supported-languages-quick-responses)
+ [Connect Customer admin website](#supported-languages-admin-console)
+ [Connect Customer Cases](#supported-languages-cases)
+ [Connect Customer forecasting & agent scheduling](#supported-languages-forecasting)
+ [Amazon Lex](#supported-languages-lex)
+ [Amazon Polly](#supported-languages-polly)

## AI features
<a name="supported-languages-contact-lens"></a>

The following table lists the languages supported by AI features in Connect Customer. The language codes are [W3C language identification tags](https://www.w3.org/TR/ltli/#language-terminology) (ISO 639-3 for the language name and ISO 3166 for the country code).


| Language | Language code | Amazon Connect AI Agents | Amazon Connect agentic voice | Automated performance evaluations† | Post-call analytics | Real-time call analytics | Email and Chat analytics | Post-contact summaries | Information extraction | Sentiment analysis | Redaction | Pattern match rules | 
| --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | 
| Afrikaans (South Africa) | af\_ZA | ✓\* |  |  | ✓\* |  | ✓\* |  |  |  |  | ✓\* | 
| Arabic (Gulf) | ar\_AE | ✓\* | ✓\* |  | ✓\* | ✓\* | ✓\* |  |  | ✓\* |  | ✓\* | 
| Arabic (Modern Standard) | ar\_SA | ✓\* | ✓\* |  | ✓\* | ✓\* | ✓\* |  |  |  |  | ✓\* | 
| Armenia (Armenia) | hy\_AM | ✓\* |  |  |  |  |  |  |  |  |  |  | 
| Bengali (Bangladesh) | bn\_IN | ✓\* | ✓\* |  | ✓\* |  | ✓\* |  |  |  |  | ✓\* | 
| Bosnian (Bosnia) | bs\_BA |  |  |  | ✓\* |  | ✓\* |  |  |  |  | ✓\* | 
| Bulgarian (Bulgaria) | bg\_BG | ✓\* | ✓\* |  | ✓\* |  | ✓\* |  |  |  |  |  | 
| Catalan (Spain) | ca\_ES | ✓\* |  |  | ✓\* | ✓\* | ✓\* |  |  |  |  | ✓\* | 
| Chinese - Cantonese (Hong Kong) | zh\_HK | ✓\* |  |  |  |  | ✓\* | ✓ | ✓ |  |  |  | 
| Chinese - Simplified (China) | zh\_CN | ✓\* | ✓\* | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |  | ✓ | 
| Croatian (Croatia) | hr\_HR | ✓\* | ✓\* |  | ✓\* | ✓\* | ✓\* |  |  |  |  | ✓\* | 
| Czech (Czech Republic) | cs\_CZ | ✓\* | ✓\* |  | ✓\* | ✓\* | ✓\* |  |  |  |  | ✓\* | 
| Danish (Denmark) | da\_DK | ✓\* | ✓\* |  | ✓\* | ✓\* | ✓\* |  |  |  |  | ✓ | 
| Dutch (Belgium) | nl\_BE | ✓\* | ✓\* |  |  |  |  |  |  |  |  |  | 
| Dutch (Netherlands) | nl\_NL | ✓\* | ✓\* |  | ✓\* | ✓\* | ✓\* |  |  |  |  | ✓\* | 
| English (Australia) | en\_AU | ✓\* | ✓\* | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | 
| English (India) | en\_IN | ✓\* | ✓\* | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | 
| English (Ireland) | en\_IE | ✓\* | ✓\* | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | 
| English (New Zealand) | en\_NZ | ✓\* | ✓\* | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | 
| English (Scotland) | en\_AB | ✓\* |  | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | 
| English (Singapore) | en\_SG | ✓\* | ✓\* | ✓ |  |  |  |  |  |  |  |  | 
| English (South Africa) | en\_ZA | ✓\* | ✓\* | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | 
| English (United Kingdom) | en\_GB | ✓\* | ✓\* | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | 
| English (US) | en\_US | ✓\* | ✓\* | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | 
| English (Wales) | en\_WL | ✓\* |  | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | 
| Estonian (Estonia) | et\_ET | ✓\* |  |  | ✓\* |  | ✓\* |  |  |  |  | ✓\* | 
| Farsi (Iran) | fa\_IR | ✓\* |  |  | ✓\* | ✓\* | ✓\* |  |  |  |  | ✓\* | 
| Finnish (Finland) | fi\_FI | ✓\* | ✓\* |  | ✓\* | ✓\* | ✓\* |  |  |  |  | ✓\* | 
| French (Belgium) | fr\_BE | ✓\* |  | ✓ |  |  |  |  |  |  |  |  | 
| French (Canada) | fr\_CA | ✓\* | ✓\* | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | 
| French (France) | fr\_FR | ✓\* | ✓\* | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | 
| Gaelic (Ireland) | ga\_IE | ✓\* |  |  |  |  |  |  |  |  |  |  | 
| Galician (Spain) | gl\_ES |  |  |  | ✓\* | ✓\* | ✓\* |  |  |  |  | ✓\* | 
| German (Austria) | de\_AT | ✓\* |  | ✓ |  |  |  |  |  |  |  |  | 
| German (Germany) | de\_DE | ✓\* | ✓\* | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | 
| German (Switzerland) | de\_CH | ✓\* | ✓\* | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |  | ✓ | 
| Greek (Greece) | el\_GR | ✓\* | ✓\* |  | ✓\* | ✓\* | ✓\* |  |  |  |  | ✓\* | 
| Hebrew (Israel) | he\_IL | ✓\* | ✓\* |  | ✓\* | ✓\* | ✓\* |  |  |  |  | ✓\* | 
| Hindi (India) | hi\_IN | ✓\* | ✓\* |  | ✓ | ✓ | ✓ |  |  | ✓ |  | ✓ | 
| Hmong (General) | hmg | ✓\* |  |  |  |  |  |  |  |  |  |  | 
| Hungarian (Hungary) | hu\_HU | ✓\* | ✓\* |  | ✓\* |  | ✓\* |  |  |  |  | ✓\* | 
| Icelandic (Iceland) | is\_IS | ✓\* |  |  |  |  |  |  |  |  |  |  | 
| Indonesian (Indonesia) | id\_ID | ✓\* | ✓\* |  | ✓\* | ✓\* | ✓\* |  |  |  |  | ✓\* | 
| Italian (Italy) | it\_IT | ✓\* | ✓\* | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | 
| Japanese (Japan) | ja\_JP | ✓\* | ✓\* | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |  | ✓ | 
| Khmer (Cambodia) | km\_KH | ✓\* |  |  |  |  |  |  |  |  |  |  | 
| Kannada (India) | kn\_IN | ✓\* | ✓\* |  | ✓\* |  | ✓\* |  |  |  |  | ✓\* | 
| Korean (South Korea) | ko\_KR | ✓\* | ✓\* | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ |  | ✓ | 
| Lao (Laos) | lo\_LA | ✓\* |  |  |  |  |  |  |  |  |  |  | 
| Latvian (Latvia) | lv\_LV | ✓\* |  |  | ✓\* | ✓\* | ✓\* |  |  |  |  | ✓\* | 
| Lithuanian (Lithuania) | lt\_LT | ✓\* |  |  | ✓\* |  | ✓\* |  |  |  |  | ✓\* | 
| Macedonian (North Macedonia) | mk\_MK |  |  |  | ✓\* |  | ✓\* |  |  |  |  | ✓\* | 
| Malay (Malaysia) | ms\_MY | ✓\* | ✓\* | ✓ | ✓\* | ✓\* | ✓\* |  |  |  |  | ✓\* | 
| Malayalam (India) | ml\_IN |  |  |  | ✓\* |  | ✓\* |  |  |  |  | ✓\* | 
| Marathi (India) | mr\_IN | ✓\* | ✓\* |  | ✓\* |  | ✓\* |  |  |  |  | ✓\* | 
| Norwegian (Norway) | no\_NO | ✓\* | ✓\* |  | ✓\* | ✓\* | ✓\* |  |  |  |  | ✓\* | 
| Polish (Poland) | pl\_PL | ✓\* | ✓\* |  | ✓\* | ✓\* | ✓\* |  |  |  |  | ✓\* | 
| Portuguese (Brazil) | pt\_BR | ✓\* | ✓\* | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | 
| Portuguese (Portugal) | pt\_PT | ✓\* | ✓\* | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | 
| Romanian (Romania) | ro\_RO | ✓\* | ✓\* |  | ✓\* | ✓\* | ✓\* |  |  |  |  | ✓\* | 
| Russian (Russian) | ru\_RU | ✓\* | ✓\* |  | ✓\* | ✓\* | ✓\* |  |  |  |  | ✓\* | 
| Serbian (Serbia) | sr\_RS | ✓\* |  |  | ✓\* | ✓\* | ✓\* |  |  |  |  | ✓\* | 
| Sinhala (Sri Lanka) | si\_LK |  |  |  | ✓\* |  | ✓\* |  |  |  |  | ✓\* | 
| Slovak (Slovakia) | sk\_SK | ✓\* | ✓\* |  | ✓\* | ✓\* | ✓\* |  |  |  |  | ✓\* | 
| Slovenian (Slovenia) | sl\_SI | ✓\* |  |  | ✓\* |  | ✓\* |  |  |  |  | ✓\* | 
| Somali (Somalia) | so\_SO |  |  |  | ✓\* |  | ✓\* |  |  |  |  | ✓\* | 
| Spanish (Mexico) | es\_MX | ✓\* |  | ✓ |  |  |  |  |  |  |  |  | 
| Spanish (Spain) | es\_ES | ✓\* | ✓\* | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | 
| Spanish (US) | es\_US | ✓\* | ✓\* | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | 
| Sundanese (Indonesia) | su\_ID | ✓\* |  |  | ✓\* |  | ✓\* |  |  |  |  |  | 
| Swedish (Sweden) | sv\_SE | ✓\* | ✓\* |  | ✓\* | ✓\* | ✓\* |  |  |  |  | ✓\* | 
| Tagalog/Filipino (Philippines) | tl\_PH | ✓\* | ✓\* |  | ✓\* | ✓\* | ✓\* |  |  |  |  | ✓\* | 
| Tamil (India) | ta\_IN | ✓\* | ✓\* |  | ✓\* |  | ✓\* |  |  |  |  | ✓\* | 
| Telugu (India) | te\_IN | ✓\* | ✓\* |  | ✓\* |  | ✓\* |  |  |  |  |  | 
| Thai (Thailand) | th\_TH | ✓\* | ✓\* |  | ✓\* | ✓\* | ✓\* |  |  |  |  |  | 
| Turkish (Turkey) | tr\_TR | ✓\* | ✓\* |  | ✓\* |  | ✓\* |  |  |  |  | ✓\* | 
| Ukrainian (Ukraine) | uk\_UA | ✓\* | ✓\* |  | ✓\* | ✓\* | ✓\* |  |  |  |  | ✓\* | 
| Vietnamese (Vietnam) | vi\_VN | ✓\* | ✓\* |  | ✓\* | ✓\* | ✓\* |  |  |  |  | ✓\* | 
| Welsh (United Kingdom) | cy\_UK | ✓\* |  |  |  |  |  |  |  |  |  |  | 
| Xhosa (South Africa) | xh\_UK | ✓\* |  |  |  |  |  |  |  |  |  |  | 
| Zulu (South Africa) | zu\_ZA | ✓\* |  |  | ✓\* |  | ✓\* |  |  |  |  | ✓\* | 
+ \* Not available in instances in the Africa (Cape Town) AWS Region and AWS GovCloud (US-West).
+ \*\* Redaction support is only for post-call analytics and chat analytics. It is not supported for real-time call analytics.
+ † You can manually complete performance evaluations in any language. Automated performance evaluations filled using generative AI is not available in instances in the following AWS Regions: Africa (Cape Town), Asia Pacific (Mumbai), Asia Pacific (Seoul) and AWS GovCloud (US-West).

### Language support for agent assist
<a name="qic-notes-languages"></a>

Following is additional information about language support for agent assist.

#### Agent assistance - Proactive Intent Detection based on transcripts
<a name="qic-agentassist-languages"></a>
+ **Supported languages:** English, Spanish, Portuguese, French, Korean, Japanese, and Chinese

agent assist uses conversational analytics and natural language understanding (NLU) to detect customer intent during calls and chats. It provides agents with real-time generative responses and suggested actions.

#### Self-service
<a name="qic-selfservice-languages"></a>
+ **Default language:** English
+ **Other languages:** Requires prompt customization

To support languages other than English:

1. Customize the self-service prompts:
   + `SELF_SERVICE_PRE_PROCESSING`
   + `SELF_SERVICE_ANSWER_GENERATION`

1. Specify the desired language in the customized prompts.

For more information on customizing prompts, see [Create AI prompts in Connect Customer](create-ai-prompts.md).

#### Guardrails
<a name="qic-selfservice-languages"></a>

Guardrails for AI agents support the same languages as Amazon Bedrock guardrails classic tier. For a complete list of supported languages, see [Languages supported by Amazon Bedrock Guardrails](https://docs.aws.amazon.com/bedrock/latest/userguide/guardrails-supported-languages.html). Evaluating text content in other languages will be ineffective.

## Contact Control Panel
<a name="supported-languages-ccp"></a>


| CCP | Supported languages | 
| --- | --- | 
| Contact Control Panel - latest version |  +  Chinese (Simplified) <br />+  Chinese (Traditional) <br />+  English <br />+  French <br />+  German <br />+  Italian <br />+  Japanese <br />+  Korean <br />+  Portuguese (Brazilian) <br />+  Spanish   | 
| Contact Control Panel - earlier version |  +  English <br />+  French <br />+  German <br />+  Italian <br />+  Japanese <br />+  Korean <br />+  Portuguese (Brazilian) <br />+  Spanish   | 

## Chat message content
<a name="supported-languages-chat"></a>

Connect Customer provides full Unicode support. You can chat with customers in any language of your choice.

## Quick responses
<a name="supported-languages-quick-responses"></a>

Quick responses for chat and email contacts are available in English.

## Connect Customer admin website
<a name="supported-languages-admin-console"></a>
+ Chinese (Simplified)
+ Chinese (Traditional)
+ English
+ French
+ German
+ Italian
+ Japanese
+ Korean
+ Portuguese (Brazilian)
+ Spanish

## Connect Customer Cases
<a name="supported-languages-cases"></a>
+ Chinese (Simplified)
+ Chinese (Traditional)
+ English
+ French
+ German
+ Italian
+ Japanese
+ Korean
+ Portuguese (Brazilian)
+ Spanish

## Connect Customer forecasting & agent scheduling
<a name="supported-languages-forecasting"></a>
+ Chinese (Simplified)
+ Chinese (Traditional)
+ English (United States)
+ French (France)
+ French (Canadian)
+ German
+ Italian
+ Japanese
+ Korean
+ Portuguese (Brazilian)
+ Spanish

## Amazon Lex
<a name="supported-languages-lex"></a>

See [Languages and locales supported by Amazon Lex V2](https://docs.aws.amazon.com/lexv2/latest/dg/how-languages.html) in the *Amazon Lex V2 Developer's Guide*. 

## Amazon Polly
<a name="supported-languages-polly"></a>

See [Voices in Amazon Polly](https://docs.aws.amazon.com/polly/latest/dg/voicelist.html) in the *Amazon Polly Developer Guide*.