Capterra reviews (It works)

(scrapes software reviews from Capterra.com)

What is Capterra Reviews Scraper?

Capterra Reviews Scraper extracts Capterra reviews of any software product, with the review text, pros and cons, the overall rating and 5 detailed ratings, the reviewer's job title and how long they used the product. Paste up to 3 Capterra product links, set how many reviews you want, and download the data as JSON, CSV or Excel.

What it gives you:

• Full reviews, not just star ratings: title, date, pros, cons, overall comments and the reviewer's details.
• Fast. In a test run, 3,000 reviews from 3 products were saved in under 2 minutes.
• Detailed ratings on almost every review: ease of use, features, customer support, value for money and likelihood to recommend.
• Product context on every row: the product's average Capterra rating and its total number of reviews.
• Everything the Apify platform adds: API access, scheduled runs, integrations (Google Sheets, Zapier, Make, webhooks) and run monitoring.

Example URLs

• https://www.capterra.com/p/132666/Pipedrive/
• https://www.capterra.com/p/152373/HubSpot-CRM/
• https://www.capterra.com/p/164283/Zendesk/
• https://www.capterra.com/p/155593/SPS-Commerce/reviews/

How to scrape Capterra reviews

1. Click Try for free at the top of this page. Sign in, or create a free Apify account (no credit card needed). The Actor opens on its Input tab.
2. In Capterra product links (up to 3), paste up to 3 Capterra product links. A product page link, its reviews page link, or a reviews page link with ?page= (to start at that page) all work.
3. Set Max Reviews (total across all products): how many reviews you want in total from all the links together. For a quick first test, enter 25.
4. Click Start at the bottom of the page. Reviews show up in the Output tab while the run works.
5. When the run finishes, click Export and download your data in JSON, CSV, or Excel format.

What data can you extract from Capterra reviews?

• id: unique review ID
• title: the review's headline
• rating: overall star rating (1 to 5)
• date: date the review was published, as Capterra shows it
• dateIso: the same date in ISO 8601 format
• pageNum: the Capterra reviews page the review was found on
• author: reviewer name (or "Verified Reviewer")
• jobTitle: reviewer's job title
• reviewSource: where the review was collected (e.g. "CAPTERRA")
• timeUsed: how long the reviewer has used the software
• incentivized: whether the reviewer got a small thank-you gift for the review
• comments: the reviewer's overall experience
• pros: what the reviewer likes
• cons: what the reviewer dislikes
• supportRating: customer support rating (1 to 5)
• easeRating: ease of use rating (1 to 5)
• funcRating: features rating (1 to 5)
• valueRating: value for money rating (1 to 5)
• recommendRating: likelihood to recommend (0 to 10)
• reviewerPhotoUrl: reviewer's profile photo
• productRating: the product's average Capterra rating
• productReviewCount: the product's total number of Capterra reviews
• reviewUrl: link to the review
• productUrl: link to the product on Capterra
• sourceUrl: the exact Capterra page the review was found on

Not every review has every detail, so some fields are empty on some results.

How much does it cost to scrape Capterra reviews?

This Actor is paid per result. You pay a fixed price for each review saved (plus $0.0004 each time a run starts), not for Apify platform usage. The price drops on higher Apify plans:

Apify plan	1,000 reviews
Free	$3.90
Starter	$3.20
Scale	$2.70
Business	$2.30

• All 3,060 Pipedrive reviews cost about $11.93 on the Free plan.
• The Apify Free plan gives you $5 of credit every month: enough for about 1,280 reviews.

Set Max Reviews to pay only for the reviews you need.

Sample output

{
  "id": "720a6438-523d-47b6-98f7-6a0a36f2f574",
  "title": "PD Review KK",
  "rating": 5,
  "date": "November 20, 2025",
  "dateIso": "2025-11-20T00:00:00.000Z",
  "pageNum": 1,
  "author": "Kerry K.",
  "jobTitle": "Sales Agent",
  "reviewSource": "CAPTERRA",
  "timeUsed": "3-5 years",
  "incentivized": "NoIncentive",
  "comments": "Overall my experience has been very positive and large step up from previous platform that the company was using",
  "pros": "I like the multiple features, the ability to customize Pipedrive to my uses, the adaptability and integration with Justcall",
  "cons": "Mostly works great, occassional technical blips are seemingly fixed quickly by Pipedrive but overall very reliable",
  "supportRating": 5,
  "easeRating": 4,
  "funcRating": 5,
  "valueRating": 5,
  "recommendRating": 10,
  "reviewerPhotoUrl": "https://lh3.googleusercontent.com/a/ACg8ocLM7RTeWvsGJAbAfnyP6M81BVg-Vvf9HqAOiTeCecWIkDCGjA=s96-c",
  "productRating": 4.53,
  "productReviewCount": 3060,
  "reviewUrl": "https://www.capterra.com/p/132666/Pipedrive/#720a6438-523d-47b6-98f7-6a0a36f2f574",
  "productUrl": "https://www.capterra.com/p/132666/Pipedrive/",
  "sourceUrl": "https://www.capterra.com/p/132666/Pipedrive/reviews/"
}

Use cases

• Competitor analysis: see what users like and dislike about competing software.
• Market research: find feature gaps and common complaints in a software category.
• Sentiment analysis: pros, cons and comments are ready for text analysis.
• Rating tracking: schedule a run to follow how a product's Capterra rating changes.

More scrapers for software research

• Capterra Software Products Scraper (Bulk URLs): software products by category with ratings, reviews and websites
• GetApp.com Category Listings Scraper: software products by category with ratings and review counts

More scrapers for ratings and reviews

• Home Depot Scraper: Item Lookup, Prices, Stock & Daily Deals: products with prices, sale prices, stock and daily deals

FAQ

How many reviews can I get?

Up to 2,500 reviews per product (Capterra shows 25 reviews per page, up to 100 pages). Max Reviews is one total for the whole run, so with several links the run stops once that total is reached.

Can I start from a specific page?

Yes. Add ?page=X to the link, for example https://www.capterra.com/p/132666/Pipedrive/reviews/?page=5.

Why is a field empty?

Not every review has every detail. reviewerPhotoUrl is empty when the reviewer has no profile photo, and a detailed rating is 0 when the reviewer skipped it.

Is there a Capterra API for reviews?

This Actor works as an unofficial Capterra API for reviews: start it from your own code with the Apify API and get the reviews back as JSON.

Is it legal to scrape Capterra?

This Actor collects only data that Capterra shows publicly. Some results, such as reviewer names and photos, are personal data, which laws like the GDPR protect. Only use personal data when you have a legitimate reason. If you are not sure, ask a lawyer. Read more in Is web scraping legal?

Can I use it through the API or an MCP server?

Yes. Start runs and download results from your own code with the Apify API (JavaScript, Python or plain HTTP), or let an AI assistant run it through the Apify MCP server. Ready-to-copy examples are in the API section below.

Which integrations work?

Send results to Google Sheets, Zapier, Make, Slack, Airbyte or your own webhook when a run finishes. Schedule a weekly or monthly run to keep your reviews up to date.

Can you build a custom version?

Yes. If you need other fields, another site or a different format, email southdionysus@gmail.com.

Where can I get help if something goes wrong?

Please open an issue on the Actor's page first. You can also email southdionysus@gmail.com.

Paste a Capterra product link and get its reviews in minutes.

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This Actor is an independent tool and is not affiliated with, endorsed by, or connected to Capterra.