China Consumer Complaints Scraper: Black Cat 黑猫投诉

Get consumer complaints from Black Cat (黑猫投诉, tousu.sina.com.cn), Sina's complaints platform and the largest place where Chinese consumers publicly complain about companies: e-commerce, delivery, airlines, telecoms, fintech, games, cars and more. No login, no cookies, no browser.

• Every complaint with title, summary, company, the consumer's demand (refund, compensation, apology…), the issue, the amount involved in CNY, the status (processing, company replied, completed) and upvotes
• Four lists: newest, hottest, recently replied by the company, recently completed
• Filter by company or keyword (淘宝, 美团, 自动扣费, 虚假宣传…)
• Only new complaints mode: schedule it every hour and get each new complaint once

Use cases

• Brand and reputation monitoring: an alert feed of complaints about your company or your competitors.
• Customer-experience research: what Chinese consumers complain about most, by company and issue.
• Investors and analysts: complaint volume and resolution for listed Chinese companies (Alibaba, JD, Meituan, PDD, airlines, banks…) as an early signal.
• Media and regulators: track recurring problems such as unauthorized auto-debits or misleading advertising.

Example input

The newest complaints:

{
  "lists": ["newest"],
  "maxComplaints": 100
}

Hourly monitoring of three companies (schedule this every hour):

{
  "lists": ["newest"],
  "companies": ["淘宝", "京东", "美团"],
  "maxComplaints": 500,
  "onlyNew": true
}

Output

{
  "complaintId": "17402596835",
  "title": "直接啥都不知扣钱了",
  "summary": "取消代扣服务，咋扣我的钱，太凶了直接从银行卡扣起走了",
  "company": "黄弹科技",
  "companyId": "7626502211",
  "demand": "退款",
  "issue": "账号问题",
  "amountCny": 0,
  "status": "处理中",
  "statusEnglish": "Processing",
  "statusCode": 4,
  "upvotes": 0,
  "shares": 0,
  "commentCount": 0,
  "latestComments": [],
  "createdAt": "2026-10-30T15:29:25.000Z",
  "url": "https://tousu.sina.com.cn/complaint/view/17402596835/",
  "list": "newest"
}

• company is the company or brand account the complaint is addressed to, as named on Black Cat (e.g. 京东客服, 淘宝闪购客户关怀).
• status: 待分配 awaiting assignment, 处理中 processing, 已回复 company replied, 已完成 completed, 已关闭 closed.
• Complainants' names are not collected. Texts are in Chinese as published.

Pricing

$0.002 per complaint ($2 per 1,000). The newest 100 complaints cost $0.20. With Only new complaints and an hourly schedule you pay only for new complaints; filters by company or keyword cost nothing extra, as only matching complaints are saved.

Notes and limits

• About 500 complaints per list. Black Cat shows logged-out visitors the latest 50 pages (500 complaints) of each list; the newest list covers roughly the last day. Schedule the Actor hourly or daily to build a complete history.
• Searching all complaints about one company needs a Black Cat account, so filters work on the lists above rather than on Black Cat's company pages.
• Only public data is collected.

Related

• Weibo Scraper: keyword search, posts, comments and hot search
• Taobao & Tmall Products: retail bestsellers, prices and shop ratings
• China Trending Topics: 20+ Chinese hot lists in one run

中文说明

黑猫投诉数据采集，无需登录：最新、最热、已回复和已完成投诉，含投诉对象（企业）、标题、概要、投诉问题、投诉要求、涉诉金额、处理状态和点赞数，可按企业名称或关键词筛选，支持“只要新投诉”模式按小时监测。每条 0.002 美元，可在 Apify 上直接运行或通过 API 调用。不采集投诉人信息。有问题请在 Issues 页面留言（中文、英文均可）。

Feedback

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