Trustpilot Reviews Scraper - Ratings & Company Profile

Scrape reviews and the company profile of a Trustpilot company page: ratings, review text, dates, pseudonymized author names and company replies, as flat JSON. No API key, no start fee.

Features

• Reviews + company profile in one run — overall rating, trust score, review count and category alongside individual reviews
• Flexible input — a Trustpilot URL or a bare domain (a company name is converted to a guessed page slug)
• Pseudonymized authors — reviewer names are shortened to first name + initial (e.g. Jane D.)
• Structured extraction — reads the page's embedded __NEXT_DATA__ JSON, with JSON-LD as fallback
• Real browser — pages are loaded in a regular (non-headless) Chromium through Apify Proxy, which runs Trustpilot's connection check like any visitor's browser; if Trustpilot blocks a request, the actor retries with a new proxy session (datacenter first, then residential). Visual CAPTCHAs are never solved; the actor just tries another session.

Input

Parameter	Type	Required	Default	Description
companyUrl	string	Yes	—	Trustpilot URL or domain (e.g., "https://www.trustpilot.com/review/amazon.com", "amazon.com"). A company name is turned into a guessed slug that may not match, so prefer the domain.
maxReviews	integer	No	50	Maximum reviews to scrape (1–10,000)

Output

Company profile (first result):

{
    "type": "companyProfile",
    "companyName": "Amazon",
    "companySlug": "amazon.com",
    "overallRating": 4.2,
    "totalReviews": 50000,
    "trustScore": 4.2,
    "stars": 4,
    "category": "Electronics",
    "claimed": true,
    "websiteUrl": "https://amazon.com",
    "scrapedAt": "2024-12-01T10:30:00Z"
}

Individual reviews:

{
    "type": "review",
    "companySlug": "amazon.com",
    "title": "Great customer service",
    "text": "They resolved my issue quickly and professionally...",
    "rating": 5,
    "date": "2024-11-28T14:22:00Z",
    "experienceDate": "2024-11-25",
    "author": "Jane D.",
    "companyReply": "Thank you for your kind words!",
    "language": "en",
    "verified": true,
    "scrapedAt": "2024-12-01T10:30:00Z"
}

Input Example

{
    "companyUrl": "amazon.com",
    "maxReviews": 100
}

Pricing

Pay-per-event, no start fee: $0.48 per 1,000 reviews on the Apify Free plan, with lower prices on paid plans.

Event	Free	Starter	Scale	Business	Enterprise
Review (REVIEW)	$0.48	$0.48	$0.48	$0.48	$0.48

Prices in USD per 1,000 events.

Cost examples (Free plan)

Reviews	Cost
50	$0.024
100	$0.048
1,000	$0.48

Use cases

• Brand monitoring — track how customers feel about your company (or a competitor's) over time
• Vendor due diligence — check a supplier's reputation before signing a contract
• Sentiment analysis — feed structured review data into NLP or LLM pipelines
• Market research — compare trust scores and review volume across companies in a category

Limitations

• Browser-based — each run starts Chromium, so runs take about 20–60 seconds even for a few reviews, longer if a proxy session has to be retried.
• Default view only — reviews are read from Trustpilot's default (English, en-US) page view, in Trustpilot's default order, 20 per page; there are no star, language or date filters.
• Company profile record — the first dataset item is the company profile; it is charged as one REVIEW event.
• Blocking — if every proxy session is blocked (or a visual CAPTCHA is shown on each), the run ends FAILED with the reason; if blocking happens mid-pagination, the run stops early with the reviews collected so far.
• Unknown pages — if no Trustpilot page exists for the given domain/slug, the run ends FAILED.

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