Privacy Policy

Last updated: November 2026

This Privacy Policy explains how Fello AI collects, uses, and protects information when you use our app. We take your privacy seriously and aim to be transparent about our practices.

1. Information We Collect

We collect minimal information necessary to provide the service:

• Account information: If you create an account, we store your email address and subscription status via Apple's systems.
• Usage data: Anonymous, aggregated usage statistics (e.g. which features are used) to improve the app. This data cannot identify you individually.
• Usage records: For each AI request, we record which feature and model were used, how much processing it took, and what it cost, linked to your account and App Store purchase. These records never contain your messages or files. We use them to run the service, manage costs, and handle refund requests (see section 3).
• Crash reports: If the app crashes, anonymised diagnostic data may be sent to help us fix bugs.

We do not store your conversations, prompts, or AI-generated outputs on our servers.

2. Third-Party AI Providers

When you use Fello AI, your messages and uploaded files are transmitted to third-party AI providers (such as Anthropic, OpenAI, Google, DeepSeek, xAI, Meta, Perplexity, Mistral) to generate responses. Each provider has its own privacy policy governing how they handle your data. We recommend reviewing their policies:

• Anthropic (Claude): anthropic.com/privacy
• OpenAI (GPT-5): openai.com/privacy
• Google (Gemini): policies.google.com/privacy
• xAI (Grok): x.ai/legal/privacy-policy

Do not submit sensitive personal information, financial data, medical records, or confidential business information through Fello AI, as this data will be processed by these third-party providers.

3. Subscriptions and Payments

All subscription payments are processed by Apple via the App Store. We do not receive or store your payment card information. Apple's privacy policy governs all payment transactions.

Refund requests. If you ask Apple for a refund of a Fello AI purchase, Apple may ask us for information to help it review your request. We may then send Apple that the purchase was delivered, that Fello AI can be tried for free before buying, and a refund recommendation based on how much you used Fello AI during that purchase (measured by the cost of your AI requests). We never send your conversations, prompts, files, AI-generated outputs, name, or email address. Apple makes the final decision and handles this information under its own privacy policy. We do this based on our legitimate interest in handling refund requests fairly and preventing abuse. You can object at any time by emailing [email protected], and we will stop sending this information for your future refund requests.

4. Data Storage and Security

Your conversation history is stored locally on your device and synced via iCloud if you have iCloud enabled. We do not have access to your iCloud data. We implement reasonable security measures to protect any information we do hold, but no method of transmission over the internet is 100% secure.

5. Children's Privacy

Fello AI is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

6. Your Rights

Depending on your location, you may have rights to access, correct, or delete personal information we hold about you. To exercise these rights, contact us at [email protected]. We will respond within 30 days.

7. Cookies and Tracking

The Fello AI app does not use tracking cookies. Our website (felloai.com) may use standard analytics tools to understand traffic patterns. We do not sell your data to third parties for advertising purposes.

8. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes through the app or via email if we have your contact details. Continued use of Fello AI after changes constitutes acceptance of the updated policy.

9. Contact Us

For privacy-related questions or requests, contact us at [email protected].