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Adan Brown

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Oct 17, 2025

Why Insurance Is in Trouble — and Why It Can Be Fixed

Insurance was created to give people peace of mind. To help families weather storms, businesses take risks, and communities rebuild after…

Why Insurance Is in Trouble — and Why It Can Be Fixed

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Policyholders First

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Adan Brown

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Nov 20, 2025

The 7 Questions Every Policyholder Should Be Able to Answer

Most of us buy insurance with good intentions: to protect our homes, cars, businesses, and families. But if you ask the average…

The 7 Questions Every Policyholder Should Be Able to Answer

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Policyholders First

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Adan Brown

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Nov 18, 2025

From Passive to Proactive: How to Become an Empowered Policyholder

Most people treat insurance like a subscription. They buy a policy, set up automatic payments, and hope they never have to use it. That…

From Passive to Proactive: How to Become an Empowered Policyholder

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Policyholders First

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Adan Brown

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Nov 13, 2025

The Submission Experience: From Friction to Flow

For most people, the most challenging part of insurance isn’t paying the premium. It’s getting through the submission process. Blank forms…

The Submission Experience: From Friction to Flow

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Policyholders First

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Adan Brown

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Nov 11, 2025

Third and First‑Party Data in Action: How Policyholders Can Shape Their Own Coverage

Insurance has long been weighed down by paperwork, guesswork, and endless back‑and‑forth. Too often, policyholders start with a blank form…

Third and First‑Party Data in Action: How Policyholders Can Shape Their Own Coverage

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Policyholders First

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Adan Brown

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Nov 8, 2025

Cross‑Policy Clarity: How We’re Eliminating Redundancy Without Sacrificing Protection

One of the quiet frustrations in insurance is redundancy. Families and businesses often pay twice for the same kind of coverage without…

Cross‑Policy Clarity: How We’re Eliminating Redundancy Without Sacrificing Protection

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Policyholders First

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Adan Brown

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Nov 7, 2025

The Agent Portal, Reimagined: What Happens When You Map Every Workflow

In the first series, I wrote about the agent bottleneck — how insurance professionals are overwhelmed by administrative tasks that prevent…

The Agent Portal, Reimagined: What Happens When You Map Every Workflow

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Policyholders First

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Adan Brown

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Nov 5, 2025

The New Coffee House: What Lloyd’s Got Right — and What We’re Rebuilding for the Future

Insurance didn’t begin in a boardroom. It started in a coffeehouse.

The New Coffee House: What Lloyd’s Got Right — and What We’re Rebuilding for the Future

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Policyholders First

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Adan Brown

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Oct 31, 2025

Beyond Insurance: Building a Platform for Resilience

For centuries, insurance has been treated as a necessary burden — something you buy, file away, and hope you never need. But what if it…

Beyond Insurance: Building a Platform for Resilience

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Policyholders First

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Adan Brown

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Oct 29, 2025

A Blueprint for Reinventing Insurance

Over the past few articles, I’ve explored some of the deep-rooted problems in insurance: the trust gap, the agent bottleneck, the data…

A Blueprint for Reinventing Insurance

Adan Brown

Adan Brown

CIO & tech strategist with 20+ yrs scaling platforms, AI, and hyper-automation across insurance & healthcare. Business-aligned, outcome-driven leader.

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