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Rabel Catayoc

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Work Habits of Call Center Agents and Their Implications

Work Habits of Call Center Agents and Their Implications

This book is a study that investigated the benefits of being a call center agent, its health implications and work habits as such.

2014

Stories

In

The Agora

by

Rabel Catayoc

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Oct 25

Xyberspace Consulting, Inc. (case)

WAC classification: Decision Scenario | CEO perspective: 1999 training-cost allocation decision

Xyberspace Consulting, Inc. (case)

In

The Agora

by

Rabel Catayoc

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Oct 24

Automation Consulting Services (case)

WAC classification: Problem-Diagnosis Scenario | Perspective: Acting CEO / Executive Committee | August 2018

Automation Consulting Services (case)

In

The Agora

by

Rabel Catayoc

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Oct 20

Odyssey: The Life and Career of a Senior Consultant (Case)

WAC classification: Decision Scenario | Decision point: Return to McKinsey, January 1998

Odyssey: The Life and Career of a Senior Consultant (Case)

In

The Agora

by

Rabel Catayoc

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Aug 27

Why Solution-Based Research is the Practitioner’s Scalpel, Not the Academic’s Microscope.

Have your ever had the same or similar question as my client?:

Why Solution-Based Research is the Practitioner’s Scalpel, Not the Academic’s Microscope.

In

The Agora

by

Rabel Catayoc

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Apr 7

Machine Learning Did Not Suddenly Arrive. Most People Just Started Paying Attention Late.

For far too many people, machine learning looks like a recent miracle.

Machine Learning Did Not Suddenly Arrive. Most People Just Started Paying Attention Late.

In

The Agora

by

Rabel Catayoc

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Apr 5

Stop Calling Machine Learning a Standalone Field. It Isn’t.

Too many people talk about machine learning as if it emerged from nowhere, fully formed, like some magical modern invention created by tech…

Stop Calling Machine Learning a Standalone Field. It Isn’t.

In

The Agora

by

Rabel Catayoc

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Apr 2

Stop Throwing Around “AI” Like You Understand It

The Types of Machine Learning That Actually Matter

Stop Throwing Around “AI” Like You Understand It

In

The Agora

by

Rabel Catayoc

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Mar 31

OD&C Is Not Corporate Therapy

It Is the Discipline of Making Organizations Capable of Change.

OD&C Is Not Corporate Therapy

In

The Agora

by

Rabel Catayoc

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Mar 29

Adding the “C” to OD Was Never Cosmetic

Why Organization Development without Change is an outdated fantasy

Adding the “C” to OD Was Never Cosmetic

In

The Agora

by

Rabel Catayoc

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Mar 28

Your Tech Stack Might Be Driving Customers Away

The hidden business cost of using too many platforms that do not work together

Your Tech Stack Might Be Driving Customers Away

Rabel Catayoc

Rabel Catayoc

Book Author

A young Doctor of Management and seasoned management consultant with over a decade of experience specializing in OD, digital marketing, and applied technology.

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