Rosetta Lue·1d agoMy 10-Week Project Management Secrets That Built the White House VA (311) HotlineHappy Veterans Day.
InTowards AIbyLaura Verghote·Nov 6Build a Dual-Mode Voice Agent in Microsoft Foundry with Native SubagentsFree full article for non-Medium members — here
Indumathi Pandiyan·Nov 4PART 2 — Would You Give Every Contact Center Administrator the Same Access?Genesys Cloud CX Architecture Series | Part 2 of 4
Ambuj·Nov 2Designing Multi-Model Failover for Voice AI Agents in Amazon ConnectResilience belongs in the conversation’s control flow, not in the prompt. Here is how to build it from native Amazon Connect capabilities…A response icon1
Bonani Paul Chaudhury·Oct 30Your AI agent did the work. Then your human agent asked “How can I help you today?”An open-source kit for Copilot Studio and Dynamics 365 Contact Center so customers never repeat themselves — and the seven things that…
