Rosetta Lue·1d agoMy 10-Week Project Management Secrets That Built the White House VA (311) HotlineHappy Veterans Day.
InTowards AIbyLaura Verghote·Nov 6Build a Dual-Mode Voice Agent in Microsoft Foundry with Native SubagentsFree full article for non-Medium members — here
Indumathi Pandiyan·Nov 4PART 2 — Would You Give Every Contact Center Administrator the Same Access?Genesys Cloud CX Architecture Series | Part 2 of 4
Ambuj·Nov 2Designing Multi-Model Failover for Voice AI Agents in Amazon ConnectResilience belongs in the conversation’s control flow, not in the prompt. Here is how to build it from native Amazon Connect capabilities…A response icon1A response icon1
Bonani Paul Chaudhury·Oct 30Your AI agent did the work. Then your human agent asked “How can I help you today?”An open-source kit for Copilot Studio and Dynamics 365 Contact Center so customers never repeat themselves — and the seven things that…
Noah Wieder | US Data API Blogs·Oct 28Can You Trust Caller ID? What Phone Spoofing Means for Business VerificationCaller ID spoofing can make fraudulent calls look legitimate. Here’s what banks, contact centers, and fraud teams should know about phone…
Zehra Sultan Gürüz·Oct 26Çağrı Merkezlerinde Yeni Güç Dengesi: AI Yarışını Kim Kazanacak?Voice AI Savaşları — Bölüm 2/4
TestMu AI (formerly LambdaTest)·Oct 23How to Test a Voice AI Agent Before Real Callers DoA practitioner’s playbook covering the scenario matrix, synthetic callers, scoring, regression gates, and a test spec you can copy.A response icon1A response icon1
Rajesh Rathod·Oct 23Why the Salesforce Open CTI Retirement Is a Good Moment to Rethink Your Agent DesktopMost contact centre teams only look hard at their agent desktop when something breaks. A deadline is a better reason. Salesforce has…
Babak Hosseinzadeh·Oct 20When Your Customer Sends Their Agent, Who Answers?What I learned building a Personal Agent Protocol demo for a fictional brokerage customer.
