Audience
Companies searching for a solution to manage and improve their debt operations
About Callcap
Gain control over collections with Cogent, an on-premise debt collection and case management solution. Cogent features include rules engine, on-boarding, document management, and calendar management functionalities. With Cogent's rules engine, users get a set of predefined rules and conditions for data assessment and evaluation. Cogent's case management functionality enables users to manage case records and dates. Our analysts are real people who can pick up on the subtleties of conversation and emotion in every call. We secure call recordings in redundant paths and are equipped to remove sensitive customer information. We offer industry-best times for processing and grading calls while maintaining quality and attention-to-detail. Callcap employs world class developers and has the ability to deliver unique project requirements. Callcap was the first to provide near real-time call monitoring and a proprietary listen system.
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Pricing
Free Trial:
Free Trial available.
Integrations
Company Information
Callcap
Founded: 2001
United States
www.callcap.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Mac
Windows
On-Premises
Training
Documentation
Webinars
Live Online
In Person
Support
Online
Phone Support
24/7 Live Support
Callcap Frequently Asked Questions
Q: What kinds of users and organization types does Callcap work with?
Callcap works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Callcap support in their product?
Callcap supports these languages: English.
Q: What kind of support options does Callcap offer?
Callcap offers support via online, phone support, and 24/7 live support.
Q: What other applications or services does Callcap integrate with?
Callcap integrates with: Blotout, Google Analytics, Meltano, Salesforce, and TapClicks.
Q: What type of training does Callcap provide?
Callcap provides training in the form of documentation, webinars, live online, and in person.
Q: Does Callcap offer a free trial?
Yes, Callcap offers a free trial.
Callcap Product Features
Call Recording
Archiving
Supported
Call Sharing
Supported
Distributed Call Recording
Supported
File Transfer
Supported
Instant Retrieval
Supported
Event Triggered Recording
Not Supported
On-Demand Recording
Not Supported
Recording Bookmarking
Not Supported
Scheduled Recording
Not Supported
Screen Activity Recording
Not Supported
Video Call Recording
Not Supported
Call Tracking
CRM
Supported
Call Recording
Supported
Call Routing
Supported
Caller Identification
Supported
Campaign Management
Supported
Conversion Tracking
Supported
IVR / Voice Recognition
Supported
Keyword Tracking
Supported
Call Log
Not Supported
