4.5 out of 5 stars
(69 Ratings)
QEval is contact center quality assurance software that automates quality monitoring across 100% of voice, chat, and email interactions. Most call center QA teams manually sample 1 to 5% of calls. QEval replaces that with AI-powered speech analytics, automated quality scoring, and real-time compliance monitoring.
Core functionality: call monitoring and evaluation, agent performance management, sentiment analysis, keyword detection, customer experience analytics, coaching workflows, gamification, and 110+ dashboards with predictive analytics. Compliance monitoring covers PCI, HIPAA, and GDPR with 98% accuracy and real-time alerts.
QEval's speech analytics engine is trained on 138M+ interactions with 94% classification accuracy. The platform deploys in 30 days, not the 90 to 120 days typical of call center quality monitoring software. ISO 27001, SOC 2, PCI-DSS certified. Built by Etech Global Services for Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO.
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4.8 out of 5 stars
(71 Ratings)
Extole is an enterprise offer management platform powering personalized incentive programs across the entire customer lifecycle. Leading B2C brands choose Extole to build and optimize loyalty, referral, ambassador, promotional, and offer programs at scale.
Highly configurable and AI-accessible, Extole fits seamlessly into every team’s agentic workflow through MCP and CLI access, plus an in-platform AI assistant. Marketers build and track intelligent offer programs that motivate action. Product teams embed personalized offers into digital experiences to drive engagement and growth. Developers extend the platform through APIs, SDKs, and partner integrations.
Behind every campaign, Extole orchestrates creative content, rules, and reward fulfillment, dynamically adapting each offer to the audience and channel. Our enterprise-grade infrastructure ensures every offer is delivered securely, accurately, and reliably.
Build your next offer program with Extole.
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Canapii
5.0 out of 5 stars
(6 Ratings)
Canapii provides unique solutions to manage in-person, hybrid, and virtual events. As the only supplier with genuine 24/7 customer service, our global team lives and breathes events, no matter their location or size. From registration all the way to post-event analytics, Canapii users can streamline their entire event organization and create truly unique event experiences. By being ahead of the innovation curve, we enable our customers to impress their audiences every step of the way.
Canapii supports video meetings and streams HD quality keynotes across PC browsers and mobile apps. It drives audience engagement through chats, comments, notifications, gamification, live questions, and polls. Automation is core to Canapii. Registration, travel arrangements, personal agendas, and meeting approval systems are all built in the platform.
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