Audience

Indian D2C brands and their marketing, sales and support teams

About ChatDesq

ChatDesq is a WhatsApp Business messaging platform for brands and teams managing customer support, marketing, and sales conversations. It brings WhatsApp, Instagram, and Facebook Messenger into a shared inbox with chat assignment, routing, roles, private notes, mentions, canned replies, and delivery and read tracking. Teams can send campaigns using approved WhatsApp templates and customer segments, build no-code chatbot flows and scheduled follow-ups, and use an AI agent that answers from a knowledge base and can hand off to a human. Commerce tools support product catalogs, order collection, and payment links in chat. ChatDesq also provides WhatsApp Cloud API onboarding, a REST API, webhooks, and Zapier connectivity. Its browser-based workspace is complemented by iOS and Android apps for replying to conversations.

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Pricing

Pricing Details:
A free Starter plan is available. Paid plans require a subscription. WhatsApp message charges are based on Meta’s rates plus a platform fee and are deducted from a prepaid wallet.
Free Version:
Free Version available.

Integrations

API:
Yes, ChatDesq offers API access
See Integrations

Ratings/Reviews - 3 User Reviews

Overall 4.7 / 5
ease 4.7 / 5
features 4.7 / 5
design 4.7 / 5
support 4.7 / 5
More Reviews for ChatDesq Write a Review

Company Information

Apporio Infolabs Pvt Ltd
Founded: 2014
India
chatdesq.com

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Product Details

Platforms Supported
Cloud
iPhone
Android
Training
Documentation
Support
Online

ChatDesq Frequently Asked Questions

Q: What kinds of users and organization types does ChatDesq work with?
ChatDesq works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does ChatDesq support in their product?
ChatDesq supports these languages: English.
Q: What kind of support options does ChatDesq offer?
ChatDesq offers support via online.
Q: What other applications or services does ChatDesq integrate with?
ChatDesq integrates with: Facebook Messenger, Instagram, and WhatsApp.
Q: Does ChatDesq have an API?
Yes, ChatDesq has an API.
Q: Does ChatDesq have a mobile app?
Yes, ChatDesq has a mobile app for iPhone and Android.
Q: What type of training does ChatDesq provide?
ChatDesq provides training in the form of documentation.

ChatDesq Product Features

WhatsApp Marketing

Multi-Language Support Not Supported
Reporting / Analytics Not Supported
Alerts Not Supported
Autoresponder Not Supported
Bulk Messaging Not Supported
API Not Supported
Campaign Management Not Supported
Contact Management Not Supported

ChatDesq Verified User Reviews

Write a Review
  • Omkar J.
    Marketing executive
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User
    Company Size: 26 - 99
    Design 5 out of 5 stars
    Ease 5 out of 5 stars
    Features 5 out of 5 stars
    Pricing 5 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 10 out of 10

    "A practical platform for managing WhatsApp customer conversations"

    5 out of 5 stars Posted 2026-11-12

    Pros: The shared team inbox, WhatsApp broadcasts, and no-code automation bring useful tools together in one platform. The absence of a per-seat fee is another appealing part of the pricing.

    Cons: I’m still exploring the platform, so I don’t have any specific improvements to suggest yet.

    Overall: Overall, ChatDesq offers a useful combination of WhatsApp messaging, a shared team inbox, and automation. Its no-subscription pricing model is appealing, with messaging costs based on usage.

    Read More...
  • A ChatDesq User
    Marketing
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: Deployment
    Company Size: 1 - 25
    Design 4 out of 5 stars
    Ease 5 out of 5 stars
    Features 4 out of 5 stars
    Pricing 5 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 10 out of 10

    "A Smooth, Convenient and User-Friendly Experience with ChatDesq"

    5 out of 5 stars Posted 2026-11-12

    Pros: ChatDesq offers a user-friendly interface that makes the platform easy to navigate and understand. I really appreciate its simplicity and the smooth overall experience. It is convenient to use, and getting familiar with the platform was quite easy. I also like how accessible the platform feels and how it helps make everyday work more organized and manageable.

    Cons: I haven't experienced any major issues with ChatDesq so far. The overall experience has been smooth, and I would love to see more features and improvements introduced in the future to make the platform even more useful.

    Overall: My overall experience with ChatDesq has been really positive. The platform is easy to understand, convenient to use, and offers a smooth user experience. I appreciate its simple interface and the accessibility it provides. It has been a good experience exploring the platform, and I look forward to seeing how it continues to improve. I would recommend others explore ChatDesq and see if it suits their needs.

    Read More...
  • Surya R.
    Marketing Executive
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 100 - 499
    Design 5 out of 5 stars
    Ease 4 out of 5 stars
    Features 5 out of 5 stars
    Pricing 5 out of 5 stars
    Support 4 out of 5 stars
    Probability You Would Recommend? 8 out of 10

    "Business messaging platform with useful capabilities"

    4 out of 5 stars Posted 2026-11-12

    Pros: The platform focuses on bringing business messaging and customer communication workflows together. Its feature set is worth exploring for businesses that rely on messaging to interact with customers.

    Cons: More integrations, customization options and improvements to the overall user experience would make the platform more flexible.

    Overall: ChatDesq operates in an interesting business messaging category. It aims to simplify customer communication through a dedicated platform. Further improvements in integrations and usability could make it even more useful for businesses.

    Read More...
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