Audience
Companies searching for a remote control and systems management tool
About Dameware Remote Support
A remote IT administration and management software lets you remotely control Windows, Mac OS X, and Linux computers so you can quickly support thousands of end users without having to leave your desk. Dameware is a complete remote assistance solution that includes a desktop remote control and the ability to administer Windows tasks remotely from a single, central console. Use remote access to reboot systems, start/stop services and processes, copy/delete files, view and clear event logs, and more. Offers system tools and TCP utilities to remotely troubleshoot computers without having to launch a full remote control session. Manage multiple AD domains, groups, and users. Remotely unlock user accounts, reset passwords, and edit Group Policy.
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Pricing
Starting Price:
$407.00/install
Pricing Details:
No monthly fees, connect to unlimited end devices.
Free Trial:
Free Trial available.
Integrations
Company Information
SolarWinds
Founded: 2000
United States
www.solarwinds.com/remote-support-software
Videos and Screen Captures
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Product Details
Platforms Supported
Windows
iPhone
iPad
Android
Training
Documentation
Webinars
Support
24/7 Live Support
Dameware Remote Support Frequently Asked Questions
Q: What kinds of users and organization types does Dameware Remote Support work with?
Dameware Remote Support works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Dameware Remote Support support in their product?
Dameware Remote Support supports these languages: English.
Q: What kind of support options does Dameware Remote Support offer?
Dameware Remote Support offers support via 24/7 live support.
Q: What other applications or services does Dameware Remote Support integrate with?
Dameware Remote Support integrates with: SolarWinds Service Desk and SolarWinds Web Help Desk.
Q: Does Dameware Remote Support have a mobile app?
Yes, Dameware Remote Support has a mobile app for Android, iPhone, and iPad.
Q: What type of training does Dameware Remote Support provide?
Dameware Remote Support provides training in the form of documentation and webinars.
Q: Does Dameware Remote Support offer a free trial?
Yes, Dameware Remote Support offers a free trial.
Q: How much does Dameware Remote Support cost?
Pricing for Dameware Remote Support starts at $407.00/install.
Dameware Remote Support Product Features
Help Desk
Alerts / Escalation
Supported
Automated Routing
Supported
Customizable Branding
Supported
Email Integration
Supported
IT Asset Management
Supported
Incident Management
Supported
Interaction Tracking
Supported
Knowledge Base
Supported
Known Issue Management
Supported
Live Chat
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Ticket Management
Supported
Community Forums
Not Supported
Document Storage
Not Supported
Multi-Channel Communication
Not Supported
Multiple Brands / Products
Not Supported
Service Level Agreement (SLA) Management
Not Supported
ITSM
Configuration Management
Supported
Incident Management
Supported
Problem Management
Supported
Self Service Portal
Supported
Asset Tracking
Not Supported
Availability Management
Not Supported
Change Management
Not Supported
Contract/License Management
Not Supported
Dashboard
Not Supported
Project Management
Not Supported
Release & Deployment Management
Not Supported
Remote Desktop
Chat
Supported
Cross-Platform Access
Supported
File Transfer
Supported
Mobile Device Access
Supported
Multi Monitor Support
Supported
Remote Wake
Supported
User Management
Supported
Group View
Not Supported
Record Remote Sessions
Not Supported
Remote Print
Not Supported
Remote Support
Diagnostic Tools
Supported
File Transfer
Supported
Live Chat
Supported
Real-time Chat
Supported
Remote Control
Supported
Screen Sharing
Supported
Session Transfer
Supported
Surveys & Feedback
Supported
Session Recording
Not Supported
