Audience
Organizations that need a helpdesk management solution
About DeskXpand
DeskXpand is a full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience.
DeskXpand is everything you need to have effective communication between you and your customers. At DeskXpand, we strive to provide cost-effective, functional software solutions and, above all, useful with great user experience.
Our goal is to continue to enhance our design and overall product performance. We aspire to provide an innovative tool that evolves in response to our customers’ requirements.
DeskXpand also assists in the collection and analysis of customer data and analytics to get useful insights and assess methods for designing better customer experiences. Based on prior customer behaviors, analytics may help you anticipate the behavior of potential clients.
DeskXpand helpdesk software statistics give you a comprehensive picture of your support performance.
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Pricing
Starting Price:
$14 per user per month
Pricing Details:
DeskXpand is priced per support agent per month and has 2 different plans.
Free- $0 (14-day Free Trial)
DX lite Plan $14 Per Month
DX Pro Plan (All DX lite features included) $19 Per Month
Free- $0 (14-day Free Trial)
DX lite Plan $14 Per Month
DX Pro Plan (All DX lite features included) $19 Per Month
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
Company Information
DeskXpand
Founded: 2021
India
www.deskxpand.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Live Online
Webinars
In Person
Videos
Support
Phone Support
Online
DeskXpand Frequently Asked Questions
Q: What kinds of users and organization types does DeskXpand work with?
DeskXpand works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does DeskXpand support in their product?
DeskXpand supports these languages: English.
Q: What kind of support options does DeskXpand offer?
DeskXpand offers support via phone support and online.
Q: What other applications or services does DeskXpand integrate with?
DeskXpand integrates with: Facebook, Instagram, Shopify, and WhatsApp.
Q: What type of training does DeskXpand provide?
DeskXpand provides training in the form of live online, webinars, in person, and videos.
Q: Does DeskXpand offer a free trial?
Yes, DeskXpand offers a free trial.
Q: How much does DeskXpand cost?
Pricing for DeskXpand starts at $14 per user per month.
Q: What pricing for training is available for DeskXpand?
DeskXpand offers training included with purchase.
DeskXpand Product Features
Customer Service
Email Management
Supported
Knowledge Base
Supported
Live Chat
Supported
Self Service Portal
Supported
Social Media Integration
Supported
Surveys & Feedback
Supported
Workflow Management
Supported
Alerts / Escalation
Not Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Performance Metrics
Not Supported
Queue Management
Not Supported
Virtual Assistant
Not Supported
Help Desk
Customizable Branding
Supported
Email Integration
Supported
IT Asset Management
Supported
Knowledge Base
Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Supported
Self Service Portal
Supported
Ticket Management
Supported
Alerts / Escalation
Not Supported
Automated Routing
Not Supported
Community Forums
Not Supported
Document Storage
Not Supported
Incident Management
Not Supported
Interaction Tracking
Not Supported
Known Issue Management
Not Supported
Network Monitoring
Not Supported
Real-time Chat
Not Supported
Service Level Agreement (SLA) Management
Not Supported
Knowledge Management
Content Management
Supported
Knowledge Base Management
Supported
Self Service Portal
Supported
Artificial Intelligence (AI)
Not Supported
Cataloging / Categorization
Not Supported
Collaboration
Not Supported
Decision Tree
Not Supported
Discussion Boards
Not Supported
Full Text Search
Not Supported
