Audience
Businesses seeking a solution to turn their browser into a complete outbound call center
About Dialfire
Dialfire is a cloud-native telephony platform for inbound and outbound phone campaigns. It comes with an extremely fast predictive dialer, which allows for up to 3 times more contacts to be called within the same amount of time in comparison to manual dialing. In addition to its dialing speed, the extremely user-friendly solution offers workflow automation, extensive real-time reports, statistics and monitoring for full transparency and control, while APIs ensure a smooth integration with existing infrastructure.
Complete inbound or outbound campaigns can be set up within minutes, directly from the browser, without any installation and still allowing for full personalisation.
Dialfire is developed in Germany backed by over 25 years of experience in the call center industry. For more info check out
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Pricing
Free Version:
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Free Trial available.
Company Information
cloud IT Services
Founded: 2010
Germany
www.dialfire.com
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Support
Phone Support
Online
Dialfire Frequently Asked Questions
Q: What kinds of users and organization types does Dialfire work with?
Dialfire works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Dialfire support in their product?
Dialfire supports these languages: English, French, German, Portuguese, and Spanish.
Q: What kind of support options does Dialfire offer?
Dialfire offers support via phone support and online.
Q: What other applications or services does Dialfire integrate with?
Dialfire integrates with: Axis LMS, Zendesk Sell, Bigin by Zoho CRM, Microsoft Dynamics 365, Firmao CRM, Google Calendar, HubSpot CRM, HubSpot Customer Platform, Nekton.ai, Pipedrive, Salesforce, Zapier, and Zoho CRM.
Q: Does Dialfire have an API?
Yes, Dialfire has an API.
Q: What type of training does Dialfire provide?
Dialfire provides training in the form of documentation and live online.
Q: Does Dialfire offer a free trial?
Yes, Dialfire offers a free trial.
Q: What pricing for support is available for Dialfire?
Dialfire offers support included with purchase and additional fee / premium available.
Q: What pricing for training is available for Dialfire?
Dialfire offers training included with purchase.
Dialfire Product Features
Auto Dialer
Call Center Management
Supported
Call Recording
Supported
Call Reporting
Supported
Call Scripting
Supported
Lead Management
Supported
Power Dialer
Supported
Predictive Dialer
Supported
Preview Dialer
Supported
Progressive Dialer
Supported
Surveys
Supported
Call Center
Blended Call Center
Supported
Call Logging
Supported
Call Recording
Supported
Call Scripting
Supported
Campaign Management
Supported
Database
Supported
Escalation Management
Supported
IVR / Voice Recognition
Supported
Inbound Call Center
Supported
Manual Dialer
Supported
Outbound Call Center
Supported
Predictive Dialer
Supported
Progressive Dialer
Supported
Queue Management
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Predictive Dialer
Call Monitoring
Supported
Call Recording
Supported
Call Results
Supported
Call Transfer
Supported
Callback Scheduling
Supported
Campaign Specific Caller ID
Supported
Contact Management
Supported
Lead Capture
Supported
Lead Management
Supported
FCC Compliance
Not Supported
FTC Compliance
Not Supported
Dialfire Additional Categories
Dialfire Verified User Reviews
Write a Review-
Probability You Would Recommend? 10 out of 10
"Best Call Center solution!" 5 out of 5 stars Posted 2023-06-27
Pros: I can administer almost everything myself and rarely have to rely on support. And when I do, I get a solution very quickly. It is extremely fail-safe. I can connect and evaluate the data almost anywhere.
Cons: For me, there really are no cons. Nothing you can't get solved quickly.
Overall: I can administer almost everything myself and rarely have to rely on support. And when I do, I get a solution very quickly. It is extremely fail-safe. I can connect and evaluate the data almost anywhere.
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