Ensora Mental Health

Pros: Before the company became Ensora Health, there was an option to request a refund for the unused portion of a plan. This was especially helpful for small businesses that needed to cancel their subscription before the plan period ended. Having the ability to recover payment for unused services provided a greater sense of fairness and flexibility. After the transition to Ensora Health, however, this option appears to have changed or become unavailable. It would be helpful if the company continued offering refunds for unused plan periods, particularly when customers cancel their subscriptions and no longer need the services they paid for.

Cons: The interface feels outdated, and the customer support experience has been disappointing. There also seems to be little consideration for small businesses.

Even after canceling the plan, they may continue billing you, and the system does not allow you to remove the card on file. This means they can continue charging the card if you forget to cancel a separate subscription, even after you have canceled the main plan.

Overall: What has been most disappointing isn't simply the annual contract itself. It's that, despite multiple good-faith requests, TheraNest was unwilling to offer any flexibility or reasonable accommodation for a small practice that no longer needed the platform.

I'm sharing our experience because I think other therapists deserve to know what to expect before signing an annual agreement. If there's any chance your practice may outgrow the platform or you're considering it as a temporary solution while transitioning to another EHR, make sure you're comfortable with the possibility of paying for the entire year regardless.