Audience

Enterprise organizations that need a remediation and complaint management solution

About Equiniti Charter

Enabling collaborative working, secure information sharing, and business process efficiency gains for law enforcement agencies worldwide. Combining our award-winning complaint management platform and the extensive complaint and remediation resourcing and outsourcing expertise of Equiniti Hazell Carr, we have created a complete end-to-end complaint management solution. We can provide you with a robust and flexible complaint handling platform that can be tailored to your individual and operational needs, along with skilled technical resourcing and outsourcing solutions. Our end-to-end solution can be implemented for comprehensive rectification and remediation projects enabling you to proactively manage complaints or cases before they escalate. Our modular solution gives you the freedom to select single components to build your own customer service experience, through to an end-to-end managed service solution.

Integrations

No integrations listed.

Ratings/Reviews

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Company Information

Equiniti
Founded: 2007
United Kingdom
equiniticharter.com

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Product Details

Platforms Supported
Cloud
Training
In Person
Support
Phone Support
Online

Equiniti Charter Frequently Asked Questions

Q: What kinds of users and organization types does Equiniti Charter work with?
Equiniti Charter works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Equiniti Charter support in their product?
Equiniti Charter supports these languages: English.
Q: What kind of support options does Equiniti Charter offer?
Equiniti Charter offers support via phone support and online.
Q: What type of training does Equiniti Charter provide?
Equiniti Charter provides training in the form of in person.

Equiniti Charter Product Features

Complaint Management

Complaint Classification Not Supported
Survey Management Not Supported
Self Service Portal Not Supported
Customer Complaint Tracking Not Supported
Case Management Not Supported
Corrective Actions (CAPA) Not Supported
Issue Tracking Not Supported
Feedback Management Not Supported
Routing Not Supported
Quality Assurance Management Not Supported
Social Media Monitoring Not Supported
Forms Management Not Supported