Audience

We serve small to mid-size businesses in different industries such as restaurants, pharmacies, healthcare, real-estate companies, insurance companies, staffing and recruitment agencies, etc.

About Falkon SMS

Falkon SMS is a compliance-first business texting platform that text-enables your existing landline, VoIP, toll-free, or Microsoft Teams number - no hardware changes, no number porting. Built for regulated industries: HIPAA-compliant with signed BAA (Pro plan), SOC 2 Type I certified, FINRA/SEC archiving, and 10DLC registration fully managed by the Falkon team.

Features include two-way texting, shared inbox with conversation assignment and statuses (Open, In Progress, Follow-up, Resolved, Closed), starred follow-up flagging, group broadcast to 2,000 contacts, scheduled messaging with Excel bulk import, MMS, Secure Chat, secure file sharing, custom contact attributes, and the Falkon AI Engine trained on your own SOPs. Three-tier access: User, Manager, and Organisation Admin.

Integrations: Microsoft Teams, Cisco Webex, Clio, Chrome Extension. Available on web, desktop, iOS, Android, Teams, and Webex. Free trial - no credit card required.

Pricing

Starting Price:
$14.99
Free Trial:
Free Trial available.

Integrations

Ratings/Reviews - 4 User Reviews

Overall 5.0 / 5
ease 4.8 / 5
features 5.0 / 5
design 5.0 / 5
support 4.8 / 5

Company Information

Falkon Systems
Founded: 2021
United States
www.falkonsms.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Windows
Mac
iPhone
Android
Training
Live Online
In Person
Support
Phone Support
Online

Falkon SMS Frequently Asked Questions

Q: What kinds of users and organization types does Falkon SMS work with?
Falkon SMS works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Falkon SMS support in their product?
Falkon SMS supports these languages: English.
Q: What kind of support options does Falkon SMS offer?
Falkon SMS offers support via phone support and online.
Q: What other applications or services does Falkon SMS integrate with?
Falkon SMS integrates with: Clio, Microsoft Teams, and Cisco Webex.
Q: Does Falkon SMS have a mobile app?
Yes, Falkon SMS has a mobile app for Android and iPhone.
Q: What type of training does Falkon SMS provide?
Falkon SMS provides training in the form of live online and in person.
Q: Does Falkon SMS offer a free trial?
Yes, Falkon SMS offers a free trial.
Q: How much does Falkon SMS cost?
Pricing for Falkon SMS starts at $14.99.
Q: What pricing for support is available for Falkon SMS?
Falkon SMS offers support included with purchase.

Falkon SMS Product Features

SMS Marketing

2-Way Messaging Supported
Contact Management Supported
MMS Supported
Mass Texting Supported
Message Personalization Supported
Mobile Keywords Supported
Reporting/Analytics Supported
Scheduled Messaging Supported
Artificial Intelligence Not Supported
Mobile Coupons Not Supported
Polls / Voting Not Supported
Shortcodes Not Supported
Text-to-Win Not Supported

Falkon SMS Verified User Reviews

Write a Review
  • Meagan P.
    Administrator
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User, Administrator
    Company Size: 1 - 25
    Design 5 out of 5 stars
    Ease 5 out of 5 stars
    Features 5 out of 5 stars
    Pricing 4 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 9 out of 10

    "Wasn't happy with what I was doing before, this is better"

    5 out of 5 stars Posted 2025-01-29

    Pros: It's available where I need it, on my phone but also on my computer. It has groups for me to organize my clients. It has a broadcast for sending generalized messages to multiple people. I also share the number with someone else so its nice to share the ability to text easily.

    Cons: Nothing so far, I thought the 2 factor authentication code was annoying but I toggled it off.

    Overall: Great so far, much happier with it. I was hesitant to switch because I was worried it'd be too much to have another application but its actually fine, it integrates where we need it and it's worth it for how much easier this is.

    Read More...
  • SUJIT P.
    Marketing Guy
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User
    Company Size: 1,000 - 4,999
    Design 5 out of 5 stars
    Ease 4 out of 5 stars
    Features 5 out of 5 stars
    Pricing 5 out of 5 stars
    Support 4 out of 5 stars
    Probability You Would Recommend? 10 out of 10

    "Falkon SMS: Streamlining Your Messaging Experience with Style"

    5 out of 5 stars Posted 2023-05-24

    Pros: Falkon SMS is a sleek and efficient messaging app that revolutionizes the way we communicate. With its intuitive interface and feature-rich platform, it offers a refreshing experience that leaves a lasting impression.

    Cons: Falkon SMS does not integrate with popular messaging platforms like WhatsApp, Facebook Messenger, or Telegram.

    Overall: Falkon SMS presents a visually appealing and user-friendly messaging experience. Its intuitive interface and customization options make it a standout choice among messaging apps.

    Read More...
  • Dimple G.
    Student
    Used the software for: Free Trial
    Frequency of Use: Weekly
    User Role: User
    Company Size: 20,000 or More
    Design 5 out of 5 stars
    Ease 5 out of 5 stars
    Features 5 out of 5 stars
    Pricing 5 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 10 out of 10

    "Efficient and Cost-Effective SMS Marketing with Falkon SMS"

    5 out of 5 stars Posted 2023-05-15

    Pros: User-Friendly Interface: Falkon SMS has an intuitive and user-friendly interface. The platform is designed to be easy to navigate, allowing users to quickly set up and manage their SMS marketing campaigns without requiring extensive technical knowledge.

    Robust Features: Falkon SMS offers a range of features to support effective SMS marketing. It has the ability to schedule SMS campaigns, segment their audience, personalize messages, and track campaign performance through analytics and reporting tools. These features contribute to the effectiveness and efficiency of their marketing efforts.

    Reliable Delivery and Speed: Falkon SMS is known for its reliable SMS delivery and fast message sending capabilities.

    Responsive Customer Support: Falkon SMS has good responsiveness and helpfulness when it comes to addressing inquiries, troubleshooting issues, and providing guidance throughout the SMS marketing process.

    Competitive Pricing: Falkon SMS offers competitive pricing plans that suit various business sizes and requirements. The platform provides flexibility and scalability, allowing users to choose the plan that aligns with their specific needs and budget.

    Cons: Limited Integrations: Falkon SMS has to integrate with more third-party platforms and tools, such as CRM systems and marketing automation software, to streamline their workflow and improve efficiency.

    Lack of Advanced Features: While Falkon SMS offers robust features to support SMS marketing, it doesnot have more advanced capabilities, such as A/B testing, advanced personalization, and more comprehensive reporting options.

    Limited International Coverage: Falkon SMS primarily serves the US market, which may limit its usefulness for businesses with an international presence.

    Overall: Streamlined SMS Campaign Management: Falkon SMS helps businesses efficiently manage their SMS marketing campaigns. It provides tools for contact management, message scheduling, automation, and segmentation, simplifying the process of reaching and engaging with the target audience.

    Targeted Messaging and Personalization: Falkon SMS enables businesses to segment their audience based on various criteria such as demographics, preferences, or behavior. This allows for targeted messaging and personalized communication, resulting in more relevant and impactful interactions with customers.

    Real-Time Analytics and Reporting: Falkon SMS provides analytics and reporting features that offer insights into campaign performance. Users can track delivery rates, open rates, click-through rates, and other metrics to gauge the effectiveness of their SMS marketing efforts and make data-driven decisions for optimization.

    Cost-Effectiveness: SMS marketing through Falkon SMS can be a cost-effective strategy compared to other marketing channels. With lower costs per message and the potential for higher engagement rates, businesses can achieve a favorable return on investment and maximize their marketing budget.

    Read More...
  • Nikhil A.
    Marketing
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User, Administrator
    Company Size: 26 - 99
    Design 5 out of 5 stars
    Ease 5 out of 5 stars
    Features 5 out of 5 stars
    Pricing 5 out of 5 stars
    Support 5 out of 5 stars
    Probability You Would Recommend? 9 out of 10

    "A truely great SMS Software"

    5 out of 5 stars Posted 2023-05-10

    Pros: the simplicity in the interface and its very easy to use, also they helped me with the customisations as per my requirement. You can rely on this software.

    Cons: Nothing, had a issue once but the team is really active and helped me asap on the issue.

    Overall: Yes, I will recommend it to all the users and organisations who want to use sms texting and landline texting. Their MS Teams extensions and chrome extension is one of the best feature I liked.

    Read More...
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