Audience
Vietnamese online shops, SMBs and app or SaaS teams that sell and support customers on Zalo, Facebook, their website and their own app.
About Ha Tang
Ha Tang is a customer support, email and payments platform for Vietnamese businesses and software teams. Its shared inbox brings together Zalo (Official Account and personal), Facebook Messenger, Instagram, TikTok, WhatsApp, email and live chat on websites and in mobile apps. An AI assistant answers from company knowledge, follows situation rules, drafts orders and hands conversations to human agents. The platform matches VietQR bank transfers to orders and issues e-invoices when orders are paid. Its email module supports transactional delivery through a REST API and SMTP, verified domains, inbound email and team groups. Developers can use REST APIs, webhooks, SDKs for Node, Flutter, iOS and Android, and an MCP server. Agents work from a web dashboard and native iOS, Android and macOS apps.
Other Popular Alternatives & Related Software
CustomerEagle
CustomerEagle is a cloud-based customer support and sales platform for ecommerce, hospitality, retail, service, and SaaS teams. It combines a shared inbox for website chat, email, WhatsApp, Facebook Messenger, and Instagram with a customer record and tools for managing contacts, companies, and sales pipelines. Its AI assistant can answer routine questions using approved help-center content, PDFs, and website pages, with source citations, and pass uncertain or complex conversations to a human agent with context. Teams can publish a customizable website chat widget, create knowledge-base articles, review conversation and support analytics, and connect commerce data from Shopify or WooCommerce. Paid plans provide API access and webhooks, while integrations and channel availability vary by plan. CustomerEagle also supports workflows, routing, and human approval for sensitive store actions such as refunds.
Learn more about CustomerEagle
Inboxi
Inboxi is an AI-powered customer messaging platform that brings WhatsApp, Instagram, Messenger, Telegram, TikTok, email and website chat into a shared team inbox. AI agents can answer from a business’s website, files, FAQs and product catalogue, respond in customers’ languages, and take actions such as creating orders, sending payment links, following up on abandoned carts, booking appointments and tracking shipments. Teams can assign conversations, add notes, manage contacts and campaigns, and hand chats to a person when needed. Inboxi also supports store and payment integrations, analytics, webhooks and an API, with a mobile app for handling conversations. It is designed for businesses that sell and provide customer support through messaging, including online stores, restaurants, clinics, real estate businesses, salons, training providers, travel agencies and delivery companies.
Learn more about Inboxi
Hiver
Hiver is a Gmail-centric customer service solution that helps teams across the organization collaborate on shared inboxes like services@, orders@, support@.
It’s the most frictionless, natural way for teams to handle customer email communication as it works right inside Gmail. It helps customer-facing teams collaborate better and make sure all queries are answered on time, by the right people.
Hiver helps over 1500 companies - ranging from new-age unicorns to traditional enterprises - deliver a better experience to their customers. Companies like Canva, Lonely Planet, Flexport, Pluralsight, Oxford Business Group, and Upwork, among others, are powered by Hiver.
Learn more about Hiver
Tidio
Tidio is a leading customer service platform that combines live chat, chatbot automation, and AI agents to help businesses deliver fast, effective customer interactions at scale. Recognized for its robust automation capabilities and user-friendly design, Tidio is trusted by over 800,000 of businesses worldwide.
Engage visitors via real-time chat and unify conversations across email, Messenger, Instagram, and more—all from one dashboard.
Track, manage, and resolve issues efficiently with built-in ticketing tools that complement chatbot and live agent workflows.
Use the no-code visual chatbot builder to create custom flow to collect leads, answer FAQs, and automate communication.
Deploy the conversational AI agent, Lyro and resolve up to 64% of customer support queries using natural language understanding.
Easy to deploy and operate—no coding skills required. GDPR-compliant and secure. Proven scalability for eCommerce, SaaS, and service industries. 7-day free trial available.
Learn more about Tidio
Pricing
Starting Price:
690,000 VND/month
Pricing Details:
Free: 0 VND forever, no card. Every module, 2 team seats, 3,000 emails and 100 e-invoices a month.
Pro: 690,000 VND (about $29) a month per business, 14-day free trial. Unlimited seats, 50,000 emails, 2,000 AI replies and 1,000 e-invoices a month, support email, Zalo OA, Messenger, Instagram and TikTok Shop channels.
Scale: custom volume pricing, SSO, audit log export, DPA and data residency.
Usage: extra emails 25,000 VND per 1,000, AI replies 250 VND each, e-invoices 500 VND each, payments 1.5% + 2,000 VND per transaction.
Pro: 690,000 VND (about $29) a month per business, 14-day free trial. Unlimited seats, 50,000 emails, 2,000 AI replies and 1,000 e-invoices a month, support email, Zalo OA, Messenger, Instagram and TikTok Shop channels.
Scale: custom volume pricing, SSO, audit log export, DPA and data residency.
Usage: extra emails 25,000 VND per 1,000, AI replies 250 VND each, e-invoices 500 VND each, payments 1.5% + 2,000 VND per transaction.
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Company Information
Ha Tang
Founded: 2026
Hanoi, Vietnam
hatang.dev
Videos and Screen Captures
macOS app: the AI answers, an agent adds a note and sends a VietQR payment that confirms the order when paid
Other Useful Business Software
Our Free Plans just got better! | Auth0
You asked, we delivered! Auth0 is excited to expand our Free and Paid plans to include more options so you can focus on building, deploying, and scaling applications without having to worry about your security. Auth0 now, thank yourself later.
Product Details
Platforms Supported
Cloud
Mac
iPhone
Android
Training
Documentation
Support
Online
Ha Tang Frequently Asked Questions
Q: What kinds of users and organization types does Ha Tang work with?
Ha Tang works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, and Startup.
Q: What languages does Ha Tang support in their product?
Ha Tang supports these languages: English and Vietnamese.
Q: What kind of support options does Ha Tang offer?
Ha Tang offers support via online.
Q: What other applications or services does Ha Tang integrate with?
Ha Tang integrates with: Claude Code, Claude, Cursor, Facebook Messenger, Flutter, Gmail, Instagram, Kotlin, LINE, n8n, Node.js, Python, React, React Native, Shopify, Swift, Telegram, TikTok Shop, TikTok, X (Twitter), Visual Studio Code, WhatsApp, WooCommerce, WordPress, and Zalo and more.
Q: Does Ha Tang have an API?
Yes, Ha Tang has an API.
Q: Does Ha Tang have a mobile app?
Yes, Ha Tang has a mobile app for Android and iPhone.
Q: What type of training does Ha Tang provide?
Ha Tang provides training in the form of documentation.
Q: Does Ha Tang offer a free trial?
Yes, Ha Tang offers a free trial.
Q: How much does Ha Tang cost?
Pricing for Ha Tang starts at 690,000 VND/month.
Q: What pricing for support is available for Ha Tang?
Ha Tang offers support included with purchase.
Q: What pricing for training is available for Ha Tang?
Ha Tang offers training included with purchase.
