Audience

Enterprises, SMEs, Startups, Accounting, Apparel & Fashion, Banking, BPO, Commercial Real Estate, Computer & Network Security, Computer Software, Consumer Goods, Education Management, E-learning, Financial Services, Fundraising, Government Administration, Health, Wellness & Fitness, Hospital & Health Care, Hospitality, Information Technology & Services, Insurance, Legal Services, Leisure & Travel, Outsourcing/Offshoring, Pharmaceuticals, Real Estate, Telecommunications

About ID Cloud

ID Cloud is an AI-powered omnichannel contact center platform by Teckinfo Solutions, built to modernize customer engagement with speed, intelligence, and security. It unifies voice, email, chat, WhatsApp, social media, and video into a single. With advanced CTI, ACD, WebRTC voice, and secure RTP, it ensures reliable communication. AI-driven features like agent assist, chatbots, voicebots, auto email responder, transcription, sentiment analysis, and AI-powered QMS automate workflows and elevate quality. Seamless bot-to-agent handover, strong security, flexible deployment options, CRM integrations, and extensive APIs make ID Cloud ideal for startups to enterprises seeking scalable, efficient customer experience transformation.

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Pricing

Pricing Details:
Free Trial Available
Free Trial:
Free Trial available.

Integrations

API:
Yes, ID Cloud offers API access
See Integrations

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Teckinfo Solutions pvt. ltd.
Founded: 1995
India
www.teckinfo.com

Videos and Screen Captures

Play Video ID Cloud Screenshot 1 ID Cloud Screenshot 2 ID Cloud Screenshot 3 ID Cloud Screenshot 4
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Product Details

Platforms Supported
Cloud
Windows
Linux
Android
Chromebook
On-Premises
Training
Documentation
Live Online
In Person
Videos
Support
Phone Support
24/7 Live Support
Online

ID Cloud Frequently Asked Questions

Q: What kinds of users and organization types does ID Cloud work with?
ID Cloud works with these users and organization types: Mid Size Business, Small Business, Enterprise, Government, and Startup.
Q: What languages does ID Cloud support in their product?
ID Cloud supports these languages: English.
Q: What kind of support options does ID Cloud offer?
ID Cloud offers support via phone support, 24/7 live support, and online.
Q: What other applications or services does ID Cloud integrate with?
ID Cloud integrates with: Freshdesk, LeadSquared, Salesforce, Zendesk, and Zoho CRM.
Q: Does ID Cloud have an API?
Yes, ID Cloud has an API.
Q: Does ID Cloud have a mobile app?
Yes, ID Cloud has a mobile app for Android.
Q: What type of training does ID Cloud provide?
ID Cloud provides training in the form of documentation, live online, in person, and videos.
Q: Does ID Cloud offer a free trial?
Yes, ID Cloud offers a free trial.
Q: What pricing for support is available for ID Cloud?
ID Cloud offers support included with purchase and additional fee / premium available.
Q: What pricing for training is available for ID Cloud?
ID Cloud offers training included with purchase and additional fee / premium available.

ID Cloud Product Features

Call Center

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Supported
Escalation Management Supported
IVR / Voice Recognition Supported
Inbound Call Center Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported
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