Intermedia Unite

Pros: Great experience; I always use Intermedia Unite for my customer support job. It makes my job easier to communicate with customers and the team.

Cons: Sometimes signals drop while in a call with a customer.

Overall: Overall, an awesome application that made my job easy, functional, and applicable. Intermedia Unite always helped me.

Pros: The call quality is now clear and crisp, and the system has become very reliable. We experience very little downtime and have had very few issues with the service. We have also seen a noticeable improvement in call quality since we first became a customer in 2023.

Cons: When we first began using Intermedia Unite in 2023, we occasionally experienced a slight hesitation or delay during calls. However, the service has improved significantly, and we no longer experience that issue. Any recent phone outages we have experienced have generally been related to a loss of our internet connection rather than Intermedia Unite itself.

Overall: Overall, our experience with Intermedia Unite has been very positive. When we first implemented the system in 2023, we experienced some hesitation and delay during calls, but the service has improved significantly over time. Today, our calls are clear and crisp, the system is reliable, and we experience very little downtime. We appreciate the improvements that have been made since we became a customer and are very satisfied with the service.

Pros: I really appreciate the support the technician gave me. She is very knowledgeable, and I am grateful for her patience and help. Thank you!

Cons: Everything was okay. I don't have any complaint, they always are willing to help me.

Overall: I highly recommend Intermedia. The price is very fair and the support is excellent, the best thing is that the services is always really fast.

Pros: We rarely ever have any issues with their business. If I do get an outage notification, it's resolved before I ever have any concerns. Or most of the time, it's a notice when we are out of the office. Tara is very efficient and puts our phones with Holiday messages exactly when asked! We've been very pleased.

Cons: I can't think of any cons. They are very efficient in solving any issues our company may have. It is rare to even have to call them.

Overall: You will not be disappointed with their business platform and resolves. They have been a life saver for our Team!

Pros: Clear and reliable voice communications. Prompt customer service if problems arise. Very reasonable cost.

Cons: I cannot think of any "cons." No product is perfect, but Intermedia Unite quickly addresses and fixes any problems.

Overall: My experience with Intermedia Unite has only been positive. Their customer service is excellent, so if technical difficulties arose, they promptly addressed and fixed the issues.

Pros: Very simply and easy to use. We don't need to have dry runs with new presenters because it's so easy for them, even first time.

Cons: The polling feature is clunky and limiting. Doesn't integrate with our membership management system.

Overall: Of all the options out there, this one is better than most, and priced very reasonably. Easy to use, but wish it would integrate with our membership platform.

Pros: Intermedia has a very stable and reliable product. There are a number of features that have been added over the years that make the product continue to grow and improve.

Cons: Sometimes the interactions between various systems (Unite, Contact Center, Web Fax etc) can be a bit clunky.

Overall: The support Intermedia provides is always quick to respond and helpful to resolve any outstanding issues. Their product works well with 5 users or hundreds.

Pros: Ease of use and customer service. Intermedia seems to be very thorough and detailed. We appreciate the attention to detail.

Cons: seems to be just a bit pricier than other options, only by about $10 in our case.

Overall: We are a small outfit that most likely does not utilize the best intermedia has to offer, but we definitely appreciate the ease of use, customer service, and would highly recommend.

Pros: Seemless transition from desktop (hard) phone to the app. Emails are sent as soon as messages are received.

Customer service is excellent when needed.

Cons: Because it is a VOIP network there are a few more outages than with a traditional land line based system. Navigating the virtual operator and having calls routed to different extensions can be confusing and cumbersome to set up.

Overall: This system is exactly what our business needs. We can operate virtually so having calls routed to our cell phones seamlessly is ideal.

Pros: Everything! Easy to use. Can use same system in two different offices. The technical support is amazing. The Administrative support is very professional and nice.

Cons: Zero Cons.

Overall: We love Intermedia. We used to have a old phone system. When we switched to Intermedia we knew we would not ever change to any other phone system company.