Audience

Businesses looking to improve conversion rates, drive more revenue and improve their buying experiences

About Invoca

Which of your campaigns drive the best phone leads? Are you losing sales because of bad call experiences? Are you getting credit for all of your conversions?

Invoca helps businesses drive revenue growth by unlocking new data from calls, so they can acquire and retain more customers for less money. With Invoca's revenue execution platform, businesses are driving unbelievable results:

• Marketing teams — like the one at Rogers Communications — are driving up lead quality and driving down acquisition costs by 82%
• Contact centers — like the one at MoneySolver — are boosting agent performance and conversion rates by 100%
• Multi-location businesses — like Renewal by Andersen — are increasing appointments set over the phone by nearly 50%

Invoca is trusted by the world’s top brands, including AutoNation, Flagstar Bank, Mayo Clinic, Orkin, Subaru, and Verizon.

Integrations

API:
Yes, Invoca offers API access

Ratings/Reviews

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Company Information

Invoca
Founded: 2008
United States
www.invoca.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Support
Phone Support
24/7 Live Support
Online

Invoca Frequently Asked Questions

Q: What kinds of users and organization types does Invoca work with?
Invoca works with these users and organization types: Mid Size Business, Small Business, Enterprise, Nonprofit, Government, and Startup.
Q: What languages does Invoca support in their product?
Invoca supports these languages: English.
Q: What kind of support options does Invoca offer?
Invoca offers support via phone support, 24/7 live support, and online.
Q: What other applications or services does Invoca integrate with?
Invoca integrates with: Adobe Acrobat, Adobe Advertising Cloud, Adobe Analytics, Adobe Animate, Adobe Launch, Adobe Experience Cloud, Adobe Target, Auryc, CAKE, Connected Risk, Criteo, Decibel, Facebook, Five9, Fullstory, Google Ads, Google Analytics, Google Cloud Platform, Google Marketing Platform, TUNE, HubSpot CRM, HubSpot Marketing Hub, Instagram, Skai, and Marin Software and more.
Q: Does Invoca have an API?
Yes, Invoca has an API.
Q: What type of training does Invoca provide?
Invoca provides training in the form of documentation and live online.

Invoca Product Features

Call Tracking

CRM Supported
Call Log Supported
Call Recording Supported
Call Routing Supported
Caller Identification Supported
Campaign Management Supported
Conversion Tracking Supported
IVR / Voice Recognition Supported
Keyword Tracking Supported

Conversation Intelligence

AI Insights Supported
Call Analytics Supported
Call Recording Supported
Call Snippets Supported
Call Transcription Supported
Sales Coaching Supported
Topic Tags Supported
Topic-Based Analytics Supported
Account Health Alerts Not Supported
Call Recording Cloud Storage Not Supported
Call/Meeting Sharing Not Supported
Video Conferencing Analytics Not Supported
Win/Loss Analysis Not Supported

Revenue Intelligence

Actionable Insights Supported
Alerts / Notifications Supported
CRM Interactions Supported
Call Scoring Supported
Conversation Intelligence Supported
Dashboard Supported
Phone Call Interactions Supported
Sales Coaching Supported
Email/Message Interactions Not Supported
Market Intelligence Not Supported
Pipeline Visibility Not Supported
Video Call Interactions Not Supported

Speech Analytics

Automatic Transcription Supported
Call Recording Supported
Customer Experience Management Supported
Natural Language Processing Supported
Predictive Analytics Supported
Sentiment Analysis Supported
Call Center Management Not Supported
Data Security Not Supported
Self-Service Search Not Supported
Surveys & Feedback Not Supported