Audience
Customer service and support teams at enterprises with high query volumes, including banking and finance, pharma, healthcare, insurance, manufacturing, automotive, retail, and logistics.
About Ember
Ember is an AI customer service agent from Kanerika. It connects to your existing helpdesk and knowledge base, including Zendesk, through secure API integrations, with no platform migration. Incoming queries from email and chat are classified by topic, intent, and urgency. Ember drafts context-aware responses from your knowledge base and past ticket history. High-confidence queries resolve automatically. Complex or sensitive ones are routed to the right human specialist with the full conversation attached. Each resolved query becomes a structured summary, so response times and trends show up in reporting. Ember deploys within your own infrastructure, keeping customer data inside your environment. Your team sets the escalation paths, confidence thresholds, and auto-resolve rules.
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Integrations
No integrations listed.
Company Information
Kanerika
Founded: 2015
United States
kanerika.com
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Product Details
Platforms Supported
On-Premises
Training
Not Offered
Support
Online
Ember Frequently Asked Questions
Q: What kinds of users and organization types does Ember work with?
Ember works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Ember support in their product?
Ember supports these languages: English.
Q: What kind of support options does Ember offer?
Ember offers support via online.
Q: What type of training does Ember provide?
Ember provides training in the form of not offered.
