Audience
Companies of all sizes that want a customer experience management solution
About Medallia
Medallia allows you to thoughtfully and systematically engage your users with targeted, in-the-moment surveys across digital and traditional touchpoints. Our easily implemented survey solutions ensure you're gathering relevant, actionable data to make measurable customer impact. Once the customer survey data is collected, Medallia's AI technology uses machine learning to analyze structured and unstructured data to uncover sentiment, find commonalities, predict behavior, anticipate needs and prescribe actions to improve experiences. Build the most effective surveys for your customer journeys. Rapidly manage change and innovation to every aspect of your experience management program—from design to emails, questions and translations—with sophisticated targeting logic, flexible conditioning and distribution. Medallia surveys allow you to
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Wrap it all up with branded feature portals, and public roadmaps, and a centralized location for all your feedback to reduce feedback overhead by 70% and increase feedback closure times by 10X.
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CheckMarket
Enterprise survey software with users in 150 countries.
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Collecting data is just the first step. The real value lies in the efficiency of reporting. We provide you with real-time reporting so you can spot trends earlier, and get the information deep into your organization in order to improve processes.
After you are done building an insightful report, share it with others. Create different share links, each with different filters, depending on what you want viewers to see all based on your own operational data, hierarchy and organization.
Integrate with Slack, Zendesk, API, CRM & more. Includes unlimited users and works in 49 languages. Clients include L'Oreal, Toyota, Allegiance Bank, Sony, the Government of Canada,...
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Integrations
Company Information
Medallia
Founded: 2001
United States
www.medallia.com
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Product Details
Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online
Medallia Frequently Asked Questions
Q: What kinds of users and organization types does Medallia work with?
Medallia works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Medallia support in their product?
Medallia supports these languages: English.
Q: What kind of support options does Medallia offer?
Medallia offers support via phone support, 24/7 live support, and online.
Q: What other applications or services does Medallia integrate with?
Medallia integrates with: Anecdote, Cendyn CMS, Contentsquare, Compete Club Management, CorralData, Crossbeam, Chattermill, Decibel, Cendyn Loyalty, Cendyn Guestrev, Ikigai, Kapiche, Adobe Marketo Engage, LivingLens, Pandium, Quaeris, Cendyn Revintel, Salesforce, Slack, StepFunction, Acoustic Tealeaf, Thematic, Topbox, and Mindful and more.
Q: Does Medallia have a mobile app?
Yes, Medallia has a mobile app for iPad, iPhone, and Android.
Q: What type of training does Medallia provide?
Medallia provides training in the form of documentation, live online, webinars, and in person.
Medallia Product Features
360 Degree Feedback
Dashboard
Supported
Feedback / Surveys
Supported
Progress Tracking
Supported
Rater Selection
Supported
Self Service Portal
Supported
Supports External Reviewers
Supported
Question Library
Not Supported
Complaint Management
Case Management
Supported
Complaint Classification
Supported
Customer Complaint Tracking
Supported
Feedback Management
Supported
Issue Tracking
Supported
Routing
Supported
Self Service Portal
Supported
Social Media Monitoring
Supported
Survey Management
Supported
Corrective Actions (CAPA)
Not Supported
Forms Management
Not Supported
Quality Assurance Management
Not Supported
Customer Experience
Action Management
Supported
Analytics
Supported
Customer Segmentation
Supported
Dashboard
Supported
Feedback Management
Supported
Multi-Channel Collection
Supported
Sentiment Analysis
Supported
Survey Management
Supported
Text Analysis
Supported
Trend Analysis
Supported
Knowledge Management
Not Supported
Customer Journey Mapping Tools
Action Management
Supported
Behavioral Analytics
Supported
Collaboration
Supported
Customer Profiles
Supported
Data Import / Export
Supported
Predictive Analytics
Supported
Surveys & Feedback
Supported
Attribution Modeling
Not Supported
Templates
Not Supported
Customer Satisfaction
360 Degree Feedback
Supported
Analytics
Supported
Call Reporting
Supported
Complaint Monitoring
Supported
Feedback Collection
Supported
Survey Management
Supported
Employee Engagement
Benchmarking
Supported
Cultural Alignment
Supported
Employee Awards
Supported
Employee Guides
Supported
Employee Recognition
Supported
Feedback Management
Supported
Goal Management
Supported
Health & Wellness Programs
Supported
Pulse Surveys
Supported
Performance Management
Not Supported
Product Management
Collaboration
Supported
Feedback Collection
Supported
Idea Management
Supported
Prioritization
Supported
Milestone Tracking
Not Supported
Product Roadmapping
Not Supported
Release Management
Not Supported
Requirements Management
Not Supported
Resource Management
Not Supported
Workflow Management
Not Supported
Qualitative Data Analysis
Annotations
Supported
Data Visualization
Supported
Multi-Language
Supported
Qualitative Comparative Analysis
Supported
Quantitative Content Analysis
Supported
Sentiment Analysis
Supported
Statistical Analysis
Supported
Text Analytics
Supported
Collaboration
Not Supported
Media Analytics
Not Supported
Mixed Methods Research
Not Supported
User Research Analysis
Not Supported
Survey
Custom Survey URLs
Supported
Data Analysis Tools
Supported
Email Marketing
Supported
Mobile Survey
Supported
Offline Response Collection
Supported
Paper Survey
Supported
Question Branching
Supported
Question Library
Supported
Site Intercept Survey
Supported
Skip Logic
Supported
Supports Audio / Images / Video
Supported
Text Mining
Boolean Queries
Supported
Graphical Data Presentation
Supported
Language Detection
Supported
Predictive Modeling
Supported
Sentiment Analysis
Supported
Tagging
Supported
Taxonomy Classification
Supported
Text Analysis
Supported
Topic Clustering
Supported
Document Filtering
Not Supported
Summarization
Not Supported
Medallia Additional Categories
Medallia Verified User Reviews
Write a Review-
Probability You Would Recommend? 10 out of 10
"Medallia is Simple and Effective" 5 out of 5 stars Edited 2022-11-10
Pros: Easy to develop a feedback page using its noncoding procedure.
It has a wide customisation option in the form generation.
Can be inserted into marketing emails.
The response is centralized on one page and easy to view.Cons: It would be great if they offer option to remove watermarks. No other cons.
Overall: With Medallia we are able to collect customer feedback about our work by inserting a survey page on the marketing's email. The development of the feedback page is easy and noncoding. Overall, Medallia is excellent. It helps to collect client opinions.
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