Audience
Businesses in need of a solution to manage reputation and discover trends within reviews
About Merchant Centric
See what’s being said in your reviews that impact sales and engage with customers online where they visit most. Discover the hidden value in your customer feedback data and identify what really drives revenue at your locations. Get insights and actions to beat your national and local competitors. Learn and leverage the success of top-performing businesses across the nation. Compared to top competitors, long wait times for food after ordering has the greatest negative impact on revenue. Evaluate the current food delivery process and determine if kitchen staff and servers are properly trained. Shine a light on your customer feedback that impacts your sales. Show all levels of management their progress at a regional, district, and location level. Monitor business performance, spot operational and employee issues, plus reply to reviews for all your locations in one platform. Manage customer feedback posted on your website alongside your social reviews.
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Pricing
Starting Price:
$49.95 per month
Integrations
Company Information
Merchant Centric
United States
www.merchantcentric.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
In Person
Support
Phone Support
Online
Merchant Centric Frequently Asked Questions
Q: What kinds of users and organization types does Merchant Centric work with?
Merchant Centric works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Merchant Centric support in their product?
Merchant Centric supports these languages: English.
Q: What kind of support options does Merchant Centric offer?
Merchant Centric offers support via phone support and online.
Q: What other applications or services does Merchant Centric integrate with?
Merchant Centric integrates with: Alexa, Apple Maps, Bing, Demandforce, DoorDash, Facebook, Foursquare, Google Assistant, Google Maps, Google, Grubhub, Healthgrades, Instagram, OpenTable, PAR Engagement, Siri, Tripadvisor, X (Twitter), and Yelp.
Q: What type of training does Merchant Centric provide?
Merchant Centric provides training in the form of documentation and in person.
Q: How much does Merchant Centric cost?
Pricing for Merchant Centric starts at $49.95 per month.
Merchant Centric Product Features
Business Performance Management
Dashboard
Supported
Predictive Analytics
Supported
Ad Hoc Reports
Not Supported
Ad hoc Analysis
Not Supported
Budgeting & Forecasting
Not Supported
Consolidation / Roll-Up
Not Supported
Key Performance Indicators
Not Supported
Qualitative Analysis
Not Supported
Quantitative Analysis
Not Supported
Scorecarding
Not Supported
Strategic Planning
Not Supported
Customer Advocacy
Campaign Management
Supported
Communication Management
Supported
Reporting/Analytics
Supported
Advocate Management
Not Supported
Community Management
Not Supported
Gamification
Not Supported
Referral Tracking
Not Supported
Rewards Program
Not Supported
Social Engagement
Not Supported
Customer Engagement
Communication Management
Supported
Analytics
Not Supported
Churn Management
Not Supported
Community Management
Not Supported
Content Syndication
Not Supported
Feedback Collection
Not Supported
Gamification
Not Supported
Live Chat
Not Supported
Video Content
Not Supported
Customer Experience
Dashboard
Supported
Feedback Management
Supported
Sentiment Analysis
Supported
Survey Management
Supported
Trend Analysis
Supported
Action Management
Not Supported
Analytics
Not Supported
Customer Segmentation
Not Supported
Knowledge Management
Not Supported
Multi-Channel Collection
Not Supported
Text Analysis
Not Supported
Customer Loyalty
Customer Activity Tracking
Supported
CRM
Not Supported
Corporate Memberships
Not Supported
Discount Management
Not Supported
Gift Card System
Not Supported
Loyalty Card System
Not Supported
Member Portal
Not Supported
Membership Management
Not Supported
No-Card Loyalty System
Not Supported
Referral Tracking
Not Supported
Rewards Management
Not Supported
Customer Reference Management
Search
Supported
Nomination Tracking
Not Supported
Program Notices
Not Supported
Reference Usage Tracking
Not Supported
Reward Distribution
Not Supported
Customer Satisfaction
Complaint Monitoring
Supported
Survey Management
Supported
360 Degree Feedback
Not Supported
Analytics
Not Supported
Call Reporting
Not Supported
Feedback Collection
Not Supported
Reputation Management
Campaign Management
Supported
Response Management
Supported
Review Generation
Supported
Review Monitoring
Supported
Sentiment Analysis
Supported
Social Media Monitoring
Supported
Gamification
Not Supported
Social Media Metrics
Not Supported
White Label
Not Supported
Review Management
Campaign Management
Supported
Dashboard
Supported
Negative Feedback Management
Supported
Response Management
Supported
Review Monitoring
Supported
Review Notification
Supported
Review Request
Supported
Sentiment Analysis
Supported
Social Sharing
Not Supported
White Label
Not Supported
Social Media Management
Brand Tracking
Supported
Content Management
Supported
Customer Engagement
Supported
Multi-Account Management
Supported
Multi-User Collaboration
Supported
Reporting/Analytics
Supported
Social Media Monitoring
Supported
Automated Publishing
Not Supported
Post Scheduling
Not Supported
