Audience
Shopify merchants and ecommerce support teams that handle customer questions, order-status requests, returns, and post-purchase support.
About MooseDesk
MooseDesk is a customer support help desk for Shopify merchants that brings customer conversations and store-related support tasks into one workspace. Teams can manage tickets from email, live chat, social messaging, and other supported channels; use a shared inbox and ticket workflows; and publish a help center with FAQs and self-service content. The product also offers AI-assisted replies and chatbot features, order lookup and tracking support, and Shopify-connected customer and order context. It is designed for ecommerce teams handling pre-sale questions, order-status requests, returns, and post-purchase support. MooseDesk is delivered as a Shopify-connected web application, with a storefront chat widget for customer conversations.
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Pricing
Starting Price:
$0/month
Pricing Details:
The Free plan is $0/month. Paid plans are $19/month, $49/month, and $249/month. Paid-plan features vary, and paid plans include a 7-day free trial.
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
Company Information
Vegahub Technology
United States
moosedesk.com
Videos and Screen Captures
Support analytics dashboard showing ticket totals, response and resolution times, and trend charts.
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Product Details
Platforms Supported
Cloud
Training
Documentation
Support
24/7 Live Support
Online
MooseDesk Frequently Asked Questions
Q: What kinds of users and organization types does MooseDesk work with?
MooseDesk works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does MooseDesk support in their product?
MooseDesk supports these languages: English.
Q: What kind of support options does MooseDesk offer?
MooseDesk offers support via 24/7 live support and online.
Q: What other applications or services does MooseDesk integrate with?
MooseDesk integrates with: Shopify and TrackingMore.
Q: What type of training does MooseDesk provide?
MooseDesk provides training in the form of documentation.
Q: Does MooseDesk offer a free trial?
Yes, MooseDesk offers a free trial.
Q: How much does MooseDesk cost?
Pricing for MooseDesk starts at $0/month.
