Audience
Healthcare centers searching for a workflow software
About PwC Resolution Queue
Resolution Queue is the proprietary, customizable workflow software for healthcare accounts receivable (A/R) remediation. Within Resolution Queue is a quality monitoring tool called Instilling Quality, which objectively scores follow-up activities on accounts by user, confirming that accounts are worked effectively. These tools can be used in conjunction with one another or can be licensed separately as standalone tools, based on your needs. The lessons we learned by collaborating with healthcare providers over the years helped us develop Resolution Queue, which can seamlessly automate the process of distributing and tracking A/R assigned to staff and can lead to higher cash collections and account resolution. Resolution Queue allows you to make the decision on prioritizing accounts. The work queues can be preset or created on-demand using various data fields such as payer, groups, balance, age, etc.
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PwC Instilling Quality
Instilling Quality is a unique quality assurance tool that objectively selects and scores the accuracy and completeness of follow-up activities on accounts, by user. The tool is a component of Resolution Queue™, a PwC proprietary, customizable workflow software for healthcare accounts receivable (A/R), but can be licensed separately and used as a standalone tool, depending on your needs. Instilling Quality software randomly selects work completed by collection specialists and assigns a numeric score based on the thoroughness and completeness of each account. Users can identify the exact criteria so they may score accounts accordingly. Sample work reviewed for quality is based on a user score’s 90-day rolling average. The higher the team member’s score, the fewer accounts reviewed; the lower the scores, the more accounts will be queued for review to help improve reviews.
Learn more about PwC Instilling Quality
Integrations
No integrations listed.
Company Information
PwC
Founded: 1998
United Kingdom
www.pwc.com/us/en/products/resolution-queue.html
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Product Details
Platforms Supported
Cloud
Training
Live Online
Support
Online
PwC Resolution Queue Frequently Asked Questions
Q: What kinds of users and organization types does PwC Resolution Queue work with?
PwC Resolution Queue works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does PwC Resolution Queue support in their product?
PwC Resolution Queue supports these languages: English.
Q: What kind of support options does PwC Resolution Queue offer?
PwC Resolution Queue offers support via online.
Q: What type of training does PwC Resolution Queue provide?
PwC Resolution Queue provides training in the form of live online.
