Audience

Enterprise size organizations within the public sector, healthcare, retail, transportation, banking, pharmacies and more.

About Qmatic Experience Cloud

Qmatic Experience Cloud is a cloud based Customer Journey Management and Queue Management software that takes care of your visitors from booking an appointment, through the arrival and check-in, to service and feedback. Basically it is a platform to improve customer experience. Here are some examples:

• Better access to service with appointment booking and self check-in
• Reduced wait times and improved communication
• Increased employee productivity and efficiency with advanced staff planning tools
• Continuous improvements thanks to data analysis and customer feedback

The product is modular and can be tailored for each organization and their visitor flow. Possibilities are for example online appointment booking, self check-in, check-in at counter or by floor staff, messaging services, mobile tickets, self service solutions, serving software, display and signage, business intelligence, customer feedback and more.

Pricing

Pricing Details:
Upon request

Integrations

API:
Yes, Qmatic Experience Cloud offers API access

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Company Information

Qmatic
Founded: 1981
Offices in US, NL, FR, DE, ES, UAE. HQ in Sweden.
www.qmatic.com

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Product Details

Platforms Supported
Cloud
Windows
Mac
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
Online

Qmatic Experience Cloud Frequently Asked Questions

Q: What kinds of users and organization types does Qmatic Experience Cloud work with?
Qmatic Experience Cloud works with these users and organization types: Mid Size Business, Enterprise, and Government.
Q: What languages does Qmatic Experience Cloud support in their product?
Qmatic Experience Cloud supports these languages: Arabic, Dutch, English, French, German, Italian, Spanish, and Swedish.
Q: What kind of support options does Qmatic Experience Cloud offer?
Qmatic Experience Cloud offers support via phone support and online.
Q: What other applications or services does Qmatic Experience Cloud integrate with?
Qmatic Experience Cloud integrates with: Calabrio Workforce Management, Microsoft Dynamics 365, EpicCare EMR, Microsoft Exchange, Microsoft Outlook, Microsoft Teams, Nexsign, Oracle Siebel CRM, Scala Digital Signage, Telegram, Cisco Webex, and WhatsApp.
Q: Does Qmatic Experience Cloud have an API?
Yes, Qmatic Experience Cloud has an API.
Q: Does Qmatic Experience Cloud have a mobile app?
Yes, Qmatic Experience Cloud has a mobile app for iPhone, iPad, and Android.
Q: What type of training does Qmatic Experience Cloud provide?
Qmatic Experience Cloud provides training in the form of documentation, live online, webinars, in person, and videos.
Q: What pricing for support is available for Qmatic Experience Cloud?
Qmatic Experience Cloud offers support included with purchase and additional fee / premium available.
Q: What pricing for training is available for Qmatic Experience Cloud?
Qmatic Experience Cloud offers training additional fee / premium available.

Qmatic Experience Cloud Product Features

Appointment Scheduling

Appointment Reminders Supported
Automated Scheduling Supported
Calendar Sync Supported
Mobile Access Supported
Multi-Location Supported
Online Booking Supported
Recurring Appointments Supported
Room Booking Management Supported
Client Database Not Supported
Group Scheduling Not Supported
Online Payments Not Supported

Customer Experience

Action Management Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Supported
Multi-Channel Collection Supported
Sentiment Analysis Supported
Survey Management Supported
Text Analysis Supported
Trend Analysis Supported

Customer Satisfaction

360 Degree Feedback Supported
Analytics Supported
Feedback Collection Supported
Survey Management Supported
Call Reporting Not Supported
Complaint Monitoring Not Supported

Event Check In

QR Codes Supported
Ticketing Supported
Attendee Segmentation Not Supported
Badge Printing Not Supported
Data Import / Export Not Supported
Data Synchronization Not Supported
Guest List Management Not Supported
Guest List Search Not Supported
Lead Capture Not Supported
Multi-Event Not Supported
Reporting/Analytics Not Supported

Patient Management

Admissions Management Supported
Historical Reporting Supported
Patient Flow Management Supported
Patient Monitoring Supported
Real Time Reporting Supported
Waiting Time Tracking Supported
Bed Management Not Supported
Discharge Management Not Supported
Patient Location Tracking Not Supported

Patient Scheduling

Analytics/Reporting Supported
Mobile Access Supported
Notifications/Alerts Supported
Online Scheduling Supported
Patient Communications Supported
Reminders Supported
SMS Messaging Supported
Approval Process Control Not Supported
HIPAA Compliant Not Supported
Patient Intake Not Supported
Patient Portal Not Supported
Patient Records Management Not Supported
Payment Processing Not Supported

Queue Management

Appointment Scheduling Supported
Calendar Supported
Communication Tools Supported
Contactless Supported
Customer Surveys Supported
Dashboard Supported
For Banks Supported
For Government Supported
For Healthcare Supported
For Retail Supported
SMS Marketing Supported
Supports Multiple Counters Supported
Virtual Queue Supported
For Restaurants Not Supported

Registration

Calendar Management Not Supported
Refund Automation Not Supported
Attendance Management Not Supported
Badge Management Not Supported
Onsite Registration Not Supported
Event Registration Not Supported
Contact Management Not Supported
Online Registration Not Supported
Self Check-In Not Supported
Class Registration Not Supported
Activity Registration Not Supported
Group Registration Not Supported
Payment Processing Not Supported
Surveys & Feedback Not Supported
Marketing Management Not Supported
Form Builder Not Supported

Visitor Management

Alerts/Notifications Supported
ID Scan Supported
Pre-Registration Supported
Registration Management Supported
Self Check-in Supported
Badge Management Not Supported
Document Management Not Supported
Visitor Tracking Not Supported
Watch List Not Supported

Waitlist

For Restaurants Not Supported
Waiting Time Tracking Not Supported
Reporting & Statistics Not Supported
Self Check-in Not Supported
Public Waitlist Not Supported
Waitlist Status Tracking Not Supported
Alerts/Notifications Not Supported
Prioritization Not Supported
Customer Database Not Supported