Sonetel

Pros: It is easy to navigate through the portal and customize the service according to one's needs. It will be better if customers can be educated on using virtual assistant features etc.

Cons: If the numbers can be vetted in True caller so that it is not mentioned as spam etc then that will be perfect.

Overall: Great customer service and at a good price point. I like the user interface and the ability to customize the product as per my needs.

Pros: Easy to set up, fast replies from support, we've been using it for quite a long time and there were no major issues so far.

Cons: So far so good, maybe the autoreply function is not working the way we thought it would be but in general everything is ok.

Overall: Great service with easy set up, a little bit complicated at some point but great in general, would recommend to try.

Pros: Easy to set up and fast, would recommend this to any business that need a flexible and reliable telecom solution.

Cons: The design in the admin panel is a little outdated but this does not compromise the experience.

Overall: Simple, fast, and easy telecom solutions for any business, customer support is on point and always respond fast.

Pros: Very easy to use.
Call comes on multiple devices together.
Cheap rates.
Good customer support system.

Cons: Application design can go better but am actually enjoying the services.

Overall: Very good experience in regular basis and very much satisfied with their services and support system.

Pros: Easy to use platform to manage multiple numbers across your actual and virtual offices around the world. Makes it easy to set up rules of call routing amongst your team. Priced reasonably.

Cons: Some countries require extra steps to obtain local numbers so it's not instant but Sonetel reviews documents quickly.

Overall: Can highly recommend. Tried 3 other providers and liked this one the best considering geographical coverage, features and price.

Pros: Call quality, billing services, customer service and support are all excellent. Union Calls is very satisfied with your professional services. We at Union Calls are excited to avail more services from Sonetel.

Cons: No more phone support is available. Phone support needs to be resumed. Email support takes a longer time to provide necessary support. For premium usage, more calling minutes are required to be given, if possibly not in the existing price then in that case the price needs to be increased. Even in case of the premium usage, after the minutes are exhausted there is no option of recharge the premium in the same month, which is again a big problem. These points are needed to be taken care. Thanks.

Overall: Over all Sonetel is excellent. Using the service for about 7 years now. As said, Call quality, billing services, customer service and support are all excellent. Union Calls is very satisfied with your professional services. We at Union Calls are excited to avail more services fromSonetel. Thanks- Union Calls Limited.

Pros: Sonetel's rep Shazia responds almost straight away. She is kind, courteous, professional, and direct.

Cons: Not all reps are created equal and I wish more reps were like Sonetel's Shazia.

Overall: Specific to Sonetel - you get many different numbers to choose from. Some of their prices are the best and others are about average.

Call quality is decent to good. Easy to use. But their Twitter support is useless. You have to email them for help and with your questions.

Pros: Amazing product with great service, makes my professional daily workload so much easier. Super easy to operate and has the best customer service.

Cons: Nothing so far and have been using it for quite some time.

Overall: 100% would recommend to give it a try and you would get very dependent on it. Loving the service I have received so far.

Pros: I have been referred to Sonetel through a frustrated customer/ friend of mine. He had complaints like delayed response, late replies, slow complaint rectification, technical glitches and a lot more. But still he referred Sonetel to me. When I asked the reason that it was all during the covid 19 period and whole world was stuck in a different kind of problem.
Before and after covid era he was satisfied with Sonetel. And since the covid is under control, Sonetel performance too improved by multiple folds.

He used virtual phones of many other companies too but he rated Sonetel on the top of all. End of the story- He is completely satisfied with the performance of Sonetel.

Cons: Delayed response (during covid times).
Lot of technical glitches (during covid times).

Overall: Overall experience is good. Quality, pricing, delivery and after sales is great. Keep it up and keep improving. Team Sonetel is good in listening to clients

Pros: Sonetel has flexible payment system tailored to your needs. The voice service is clear and very audible. The support team are very responsive and the entry process of getting a virtual SIM is simple and easy as long as you have all documents ready.

Cons: Not at all. The premium subscription seems to be very expensive for me hence the choice for a yearly plan whilst recharging my wallet at will.

Overall: Sonetel is the best! I have been using the service for the past 4 years and it meet my needs. I will recommend this service to anyone at any time

Pros: Easy to make calls. We can import phone contacts into the Sonetel app. Make calls easy. Sonetel also pays interest for the balance.

Cons: Dialing function could have better designed. But it should be OK.

Overall: I have been using the product for 5 years. It's easy to use. The call cost is low. Lots of people like this product.

Pros: Ease of getting new cell line online.
Quick address to online queries, so the support is good and fast.

Cons: Nothing significant cons observed with current usage.

Overall: Good experience using the Sonetel virtual sim card. Very convenient in getting new sim card and using it extensively.

Pros: Sonetel has been the best app and has helped me in many ways. Easy to operate without any glitch and also has the best customer service.

Cons: I have been using this app for more than 3 months and could not find any issues while operating.

Overall: Excellent customer services! Whenever I need help/assistance the customer care has always been very quick in response.

Pros: I needed assistance in regard to a number I chose. The support team is wonderful and eager to respond to enquires. I am happy to be a Sonetel customer.

Cons: There is no minus in regard to the service, and there is no minus in regard to the support I needed.

Overall: Awesome experience, awesome product. I need an UK number for my business and Sonetel is the ideal solution.

Pros: I was having trouble trying to verify my own number with Sonetel. For some reason, my own mobile couldn't receive the Sonetel verification SMS.

I reached out to their support email and was surprised that an actual human called me back to manually verify my number!

Shazia was very patient and even called me back twice after the first call was abruptly disconnected.

Cons: I am not sure the reason why I couldn't receive the Sonetel SMS verification. Maybe it's a problem with my carrier; I don't know.

Overall: My overall experience with Sonetel has been fine, so far. They do exactly what they say they do in their website.

Pros: The proactive helpful attitude. The person that assisted me (Rounak) has put time and effort into getting me up and running with this system. Therefore I would recommend the person highly.

Cons: Nothing. All good. I can't really come up with anything I am not happy with.

Overall: Good from start to end. I have to accept their need for identity verification etc. in these times too many people are on a scam.

Pros: Australian virtual mobile number that can receive SMS from any Australian mobile service that requires 2MFA.

Cons: Will not display Australian mobile number on receivers phone.

Overall: Good product. It works for what we need to do some Australian online banking and product accounts stuff.

Pros: The fact that locals clients, friends and family can reach you with a simple telephone call is the purpose of the service.

Cons: At the beginning it was hard to understand the workings, but as you go along and use the product more and more, it gets easier.

Overall: So far i hope i'll be getting a good return, the fact that i will be at reach from my home country when i'm afar satisfies my expectations.

Pros: Good customer care and fast replies. Fairly fast verification process. Easy to register and start using.

Cons: Could have done the verification before charging money in case it’s not approved.

Overall: Overall positive and hoping it will stay so. Call quality seemed good with no problems connecting and good sound.

Pros: Ability to communicate easily and price wise. Simple set up and use. Sound quality is very good and it is streamline for callers.

Cons: Calling app little confusing. Instructions could be more precise.

Overall: Very useful tool and communication system. Especially useful on the trip to get communication with business partners who could not detect difference comparing with standard lines.